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Patent #:
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Issue Dt:
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12/30/2008
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Application #:
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09884854
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Filing Dt:
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06/18/2001
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER
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Patent #:
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Issue Dt:
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06/24/2008
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Application #:
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09884902
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Filing Dt:
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06/18/2001
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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METHOD AND DEVICE TO DISTINGUISH BETWEEN VOICE CONVERSATION AND AUTOMATED SPEECH RECOGNITION
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Patent #:
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Issue Dt:
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07/20/2004
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Application #:
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09955474
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Filing Dt:
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09/17/2001
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Publication #:
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Pub Dt:
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11/21/2002
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Title:
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MODULAR TELEMATIC CONTROL UNIT
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Patent #:
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Issue Dt:
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07/08/2003
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Application #:
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09955475
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Filing Dt:
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09/17/2001
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Publication #:
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Pub Dt:
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03/20/2003
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Title:
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SYSTEM AND METHOD FOR ADAPTABLE MOBILE USER INTERFACE
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Patent #:
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Issue Dt:
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06/29/2004
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Application #:
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10024350
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Filing Dt:
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12/17/2001
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Publication #:
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Pub Dt:
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03/06/2003
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Title:
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SPEECH DETECTION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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01/16/2007
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Application #:
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10059893
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Filing Dt:
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01/29/2002
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Publication #:
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Pub Dt:
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04/10/2003
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Title:
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LOCAL PHONE NUMBER LOOKUP AND CACHE
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Patent #:
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Issue Dt:
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04/26/2005
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Application #:
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10059905
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Filing Dt:
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01/29/2002
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL
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Patent #:
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Issue Dt:
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06/08/2004
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Application #:
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10076027
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Filing Dt:
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02/12/2002
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Publication #:
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Pub Dt:
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05/22/2003
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Title:
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SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE
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Patent #:
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Issue Dt:
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07/29/2008
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Application #:
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10076874
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Filing Dt:
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02/14/2002
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Publication #:
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Pub Dt:
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05/01/2003
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Title:
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SYSTEMS AND METHODS FOR REVIEWING INFORMATIONAL CONTENT IN A VEHICLE
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Patent #:
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Issue Dt:
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02/10/2004
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Application #:
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10142670
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Filing Dt:
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05/10/2002
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Publication #:
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Pub Dt:
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05/01/2003
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Title:
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VEHICLE NAVIGATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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12/30/2003
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Application #:
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10273403
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Filing Dt:
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10/16/2002
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Publication #:
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Pub Dt:
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04/24/2003
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Title:
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SYSTEM AND METHOD FOR REDUCING THE AMOUNT OF REPETITIVE DATA SENT BY A SERVER TO A CLIENT FOR VEHICLE NAVIGATION
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Patent #:
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Issue Dt:
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11/06/2007
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Application #:
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10367533
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Filing Dt:
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02/14/2003
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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SYSTEM AND METHOD FOR PROVIDING A MESSAGE-BASED COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER OPERATION
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Patent #:
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Issue Dt:
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02/12/2008
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Application #:
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10403350
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Filing Dt:
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03/27/2003
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Publication #:
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Pub Dt:
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10/02/2003
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Title:
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CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL
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Patent #:
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Issue Dt:
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06/26/2007
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Application #:
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10440023
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Filing Dt:
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05/16/2003
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Publication #:
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Pub Dt:
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03/04/2004
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Title:
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SYSTEM AND METHOD FOR DYNAMICALLY CONFIGURING WIRELESS NETWORK GEOGRAPHIC COVERAGE OR SERVICE LEVELS
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Patent #:
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Issue Dt:
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08/15/2006
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Application #:
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10689504
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Filing Dt:
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10/21/2003
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Publication #:
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Pub Dt:
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01/06/2005
| | | | |
Title:
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SYSTEM AND METHOD FOR REDUCING THE AMOUNT OF REPETITIVE DATA SENT BY A SERVER TO A CLIENT FOR VEHICLE NAVIGATION
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Patent #:
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Issue Dt:
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08/24/2010
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Application #:
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10691777
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Filing Dt:
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10/22/2003
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Publication #:
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Pub Dt:
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04/28/2005
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Title:
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BUSINESS PERFORMANCE AND CUSTOMER CARE QUALITY MEASUREMENT
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Patent #:
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Issue Dt:
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02/24/2009
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Application #:
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10719452
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Filing Dt:
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11/21/2003
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Publication #:
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Pub Dt:
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05/27/2004
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Title:
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SYSTEM AND METHOD FOR PROVIDING MULTI-PARTY MESSAGE-BASED VOICE COMMUNICATIONS
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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10765720
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Filing Dt:
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01/26/2004
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Publication #:
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Pub Dt:
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11/04/2004
| | | | |
Title:
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SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11020596
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Filing Dt:
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12/22/2004
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Publication #:
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Pub Dt:
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06/02/2005
| | | | |
Title:
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SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL
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Patent #:
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Issue Dt:
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05/01/2012
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Application #:
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11083657
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Filing Dt:
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03/17/2005
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Publication #:
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Pub Dt:
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08/11/2005
| | | | |
Title:
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SYSTEM AND METHOD FOR PROVIDING AUTOMATED CALL CENTER POST-CALL PROCESSING
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Patent #:
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Issue Dt:
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11/05/2013
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Application #:
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11181572
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Filing Dt:
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07/13/2005
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Publication #:
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Pub Dt:
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01/18/2007
| | | | |
Title:
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Selective security masking within recorded speech utilizing speech recognition techniques
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Patent #:
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Issue Dt:
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02/12/2008
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Application #:
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11474191
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Filing Dt:
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06/23/2006
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Publication #:
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Pub Dt:
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03/29/2007
| | | | |
Title:
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VEHICLE NAVIGATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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04/30/2013
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Application #:
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11477899
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Filing Dt:
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06/28/2006
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Publication #:
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Pub Dt:
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02/14/2008
| | | | |
Title:
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SELECTIVE SECURITY MASKING WITHIN RECORDED SPEECH
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Patent #:
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Issue Dt:
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10/04/2011
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Application #:
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11680024
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Filing Dt:
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02/28/2007
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Publication #:
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Pub Dt:
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06/21/2007
| | | | |
Title:
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CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL
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Patent #:
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Issue Dt:
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01/07/2014
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Application #:
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11680058
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Filing Dt:
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02/28/2007
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Publication #:
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Pub Dt:
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06/21/2007
| | | | |
Title:
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CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL
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Patent #:
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Issue Dt:
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07/22/2008
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Application #:
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11680076
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Filing Dt:
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02/28/2007
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Publication #:
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Pub Dt:
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06/21/2007
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Title:
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CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL
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Patent #:
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Issue Dt:
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02/14/2012
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11732626
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04/03/2007
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Pub Dt:
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12/13/2007
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Title:
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SYSTEM AND METHOD FOR MONITORING AN INTERACTION BETWEEN A CALLER AND AN AUTOMATED VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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01/25/2011
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11751420
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Filing Dt:
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05/21/2007
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Publication #:
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Pub Dt:
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09/20/2007
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Title:
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SYSTEM AND METHOD FOR DYNAMICALLY CONFIGURING WIRELESS NETWORK GEOGRAPHIC COVERAGE OR SERVICE LEVELS
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Patent #:
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Issue Dt:
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06/24/2008
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Application #:
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11875744
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Filing Dt:
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10/19/2007
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Pub Dt:
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03/06/2008
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Title:
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METHOD FOR PROVIDING A MESSAGE-BASED COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER OPERATION
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Patent #:
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05/14/2013
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11893442
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08/15/2007
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Pub Dt:
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02/21/2008
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Title:
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SYSTEM AND METHOD FOR PROCESSING OUT-OF-ORDER CALLER RESPONSES DURING AUTOMATED CALL PROCESSING
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09/20/2011
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11893542
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08/15/2007
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02/21/2008
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Title:
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SYSTEM AND METHOD FOR BALANCING AGENT CONSOLE LOAD DURING AUTOMATED CALL PROCESSING
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09/06/2016
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11893552
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08/15/2007
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02/21/2008
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Title:
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System and method for managing a dynamic call flow during automated call processing
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11/06/2012
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11903240
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09/20/2007
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03/26/2009
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Title:
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SYSTEM AND METHOD FOR RETAINING CALLS INTO A CALL CENTER
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08/03/2010
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11929458
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10/30/2007
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06/12/2008
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Title:
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SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL
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09/27/2011
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11929518
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10/30/2007
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09/04/2008
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Title:
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SYSTEM AND METHOD FOR DYNAMICALLY CONFIGURING WIRELESS NETWORK GEOGRAPHIC COVERAGE OR SERVICE LEVELS
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05/08/2012
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11929574
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10/30/2007
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06/19/2008
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Title:
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DETERMINATION OF SIGNAL-PROCESSING APPROACH BASED ON SIGNAL DESTINATION CHARACTERISTICS
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09/21/2010
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11929656
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10/30/2007
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06/19/2008
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Title:
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SYSTEMS AND METHODS FOR PROCESSING VOICE INSTRUCTIONS IN A VEHICLE
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04/17/2012
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11929744
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10/30/2007
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06/12/2008
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Title:
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SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER
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11/29/2011
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11981860
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10/31/2007
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05/22/2008
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Title:
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SYSTEM AND METHOD FOR PROVIDING A MULTI-MODAL COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER OPERATION
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02/03/2015
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12039558
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02/28/2008
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08/28/2008
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Title:
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SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING
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06/19/2012
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12058501
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03/28/2008
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10/02/2008
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN AUTOMATED CALL CENTER INLINE ARCHITECTURE
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06/18/2013
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12144560
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06/23/2008
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10/30/2008
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Title:
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SYSTEM AND METHOD FOR PROCESSING CALLS IN A CALL CENTER
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08/07/2012
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12260923
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10/29/2008
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02/26/2009
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Title:
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EFFICIENT CONVERSION OF VOICE MESSAGES INTO TEXT
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07/10/2012
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12391191
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02/23/2009
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06/25/2009
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Title:
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SYSTEM AND METHOD FOR PROVIDING MESSAGE-BASED COMMUNICATIONS VIA A CENTRALIZED VOICE MESSAGE SERVER
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08/09/2011
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12462626
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08/06/2009
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12/03/2009
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Title:
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SELECTIVE SECURITY MASKING WITHIN RECORDED SPEECH
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Issue Dt:
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05/10/2016
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12462750
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08/07/2009
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12/10/2009
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Title:
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Selective Security Masking within Recorded Speech
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02/19/2013
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12829820
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07/02/2010
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10/28/2010
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Title:
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SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL
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02/04/2014
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12840190
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07/20/2010
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01/26/2012
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SYSTEM AND METHOD FOR EFFICIENTLY REDUCING TRANSCRIPTION ERROR USING HYBRID VOICE TRANSCRIPTION
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08/21/2012
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08/18/2010
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12/09/2010
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REAL-TIME DISPLAY OF SYSTEM INSTRUCTIONS
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12/25/2012
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12861733
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08/23/2010
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12/16/2010
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SYSTEM AND METHOD FOR ANALYZING AGENT INTERACTIONS
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08/25/2015
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12960392
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12/03/2010
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06/09/2011
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System And Method For Converting A Message Via A Posting Converter
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12/18/2012
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13026407
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02/14/2011
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Pub Dt:
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05/31/2012
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Title:
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SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE
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Patent #:
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07/23/2013
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13236508
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09/19/2011
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01/12/2012
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Title:
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System And Method For Balancing Call Session Assignments On An Agent Console
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09/11/2012
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13252185
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10/03/2011
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01/26/2012
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Title:
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SYSTEM AND METHOD FOR IDENTIFYING AUDIO COMMAND PROMPTS FOR USE IN A VOICE RESPONSE ENVIRONMENT
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06/04/2013
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13305671
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11/28/2011
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03/22/2012
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SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS DURING A CALL SESSION
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06/11/2013
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13371289
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02/10/2012
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06/07/2012
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Title:
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System And Method For Monitoring An Automated Voice Response System
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NONE
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13418164
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03/12/2012
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07/05/2012
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Title:
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SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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13460701
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Filing Dt:
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04/30/2012
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Publication #:
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Pub Dt:
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08/30/2012
| | | | |
Title:
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SYSTEM AND METHOD FOR PROCESSING CALL RECORDS
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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13526451
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Filing Dt:
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06/18/2012
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Publication #:
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Pub Dt:
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10/04/2012
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Title:
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System And Method For Distributed Speech Recognition
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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13544976
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Filing Dt:
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07/09/2012
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Publication #:
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Pub Dt:
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11/01/2012
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Title:
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System And Method For Transmitting Voice Messages Via A Centralized Voice Message Server
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Patent #:
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Issue Dt:
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09/23/2014
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Application #:
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13549101
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Filing Dt:
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07/13/2012
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Publication #:
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Pub Dt:
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01/17/2013
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Title:
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Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits
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Patent #:
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Issue Dt:
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09/16/2014
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Application #:
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13549238
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Filing Dt:
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07/13/2012
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Publication #:
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Pub Dt:
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01/17/2013
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Title:
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Computer-Implemented System And Method For Matching Agents With Callers In An Automated Call Center Environment Based On User Traits
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Patent #:
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Issue Dt:
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09/16/2014
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Application #:
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13549249
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Filing Dt:
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07/13/2012
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Publication #:
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Pub Dt:
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01/17/2013
| | | | |
Title:
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Computer-Implemented System And Method For Providing Coaching To Agents In An Automated Call Center Environment Based On User Traits
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Patent #:
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Issue Dt:
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11/12/2013
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Application #:
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13568065
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Filing Dt:
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08/06/2012
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Publication #:
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Pub Dt:
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02/07/2013
| | | | |
Title:
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SYSTEM AND METHOD FOR EFFICIENTLY TRANSCRIBING VERBAL MESSAGES TO TEXT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13568371
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Filing Dt:
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08/07/2012
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Publication #:
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Pub Dt:
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05/16/2013
| | | | |
Title:
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PROCESSING VOICE INSTRUCTIONS IN A VEHICLE
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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13609241
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Filing Dt:
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09/10/2012
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Publication #:
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Pub Dt:
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01/03/2013
| | | | |
Title:
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Computer-Implemented System And Method For Processing Audio In A Voice Response Environment
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Patent #:
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Issue Dt:
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02/03/2015
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Application #:
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13669388
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Filing Dt:
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11/05/2012
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Publication #:
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Pub Dt:
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03/14/2013
| | | | |
Title:
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System And Method For Storing Call Recordings In A Call Center
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13726484
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Filing Dt:
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12/24/2012
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Publication #:
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Pub Dt:
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07/11/2013
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Title:
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System And Method For Analyzing Agent Interactions
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Patent #:
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Issue Dt:
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11/14/2017
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Application #:
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13802710
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Filing Dt:
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03/14/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
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Patent #:
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Issue Dt:
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12/06/2016
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Application #:
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13853972
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Filing Dt:
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03/29/2013
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Publication #:
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Pub Dt:
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05/08/2014
| | | | |
Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR INDIVIDUAL MESSAGE ENCRYPTION USING A UNIQUE KEY
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Patent #:
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Issue Dt:
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05/20/2014
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Application #:
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13871903
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Filing Dt:
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04/26/2013
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Publication #:
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Pub Dt:
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09/05/2013
| | | | |
Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR IDENTIFYING AND MASKING SPECIAL INFORMATION WITHIN RECORDED SPEECH
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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13893231
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Filing Dt:
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05/13/2013
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Publication #:
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Pub Dt:
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09/26/2013
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING CALLER RESPONSES
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Patent #:
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Issue Dt:
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08/12/2014
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Application #:
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13909062
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Filing Dt:
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06/03/2013
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Publication #:
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Pub Dt:
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10/03/2013
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING USER COMMUNICATIONS
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Patent #:
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Issue Dt:
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07/08/2014
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Application #:
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13920020
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Filing Dt:
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06/17/2013
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Publication #:
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Pub Dt:
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01/09/2014
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Title:
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System And Method For Processing Calls In A Call Center
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Patent #:
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Issue Dt:
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06/28/2016
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Application #:
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14010471
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Filing Dt:
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08/26/2013
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Publication #:
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Pub Dt:
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12/26/2013
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Title:
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Computer-Implemented System And Method For User-Controlled Processing Of Audio Signals
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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14010501
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Filing Dt:
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08/26/2013
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Publication #:
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Pub Dt:
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12/26/2013
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Title:
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System And Method For Performing Distributed Speech Recognition
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Patent #:
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Issue Dt:
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01/06/2015
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Application #:
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14010510
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Filing Dt:
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08/26/2013
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Publication #:
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Pub Dt:
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12/26/2013
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Title:
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System And Method For Transmitting Voice Messages To A Discussion Group
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Patent #:
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Issue Dt:
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05/31/2016
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Application #:
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14067853
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Filing Dt:
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10/30/2013
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Publication #:
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Pub Dt:
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05/08/2014
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR VALIDATING CALL CONNECTIONS
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Patent #:
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Issue Dt:
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02/10/2015
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Application #:
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14071639
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Filing Dt:
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11/04/2013
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Publication #:
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Pub Dt:
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05/08/2014
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Title:
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Computer-Implemented System And Method For Masking Special Data
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14074653
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Filing Dt:
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11/07/2013
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Publication #:
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Pub Dt:
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03/06/2014
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Title:
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Computer-Implemented System And Method For Transcribing Verbal Messages
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Patent #:
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Issue Dt:
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03/03/2015
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Application #:
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14171732
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Filing Dt:
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02/03/2014
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Publication #:
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Pub Dt:
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05/29/2014
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Title:
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Computer-Implemented System And Method For Voice Transcription Error Reduction
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Patent #:
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Issue Dt:
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02/16/2016
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14195804
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Filing Dt:
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03/03/2014
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Publication #:
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Pub Dt:
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06/26/2014
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Title:
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Computer-Implemented System and Method for Automating Call Center Phone Calls
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Patent #:
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Issue Dt:
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04/24/2018
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14281842
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Filing Dt:
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05/19/2014
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Publication #:
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Pub Dt:
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11/06/2014
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Title:
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Computer-Implemented System And Method for Correlating Activity Within A User Interface With Special Information
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14300087
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Filing Dt:
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06/09/2014
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Publication #:
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Pub Dt:
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12/10/2015
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Title:
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Computer-Implemented System And Method For Dynamically Providing Guidance During Customer Interactions
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Patent #:
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Issue Dt:
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03/15/2016
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14325337
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Filing Dt:
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07/07/2014
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Publication #:
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Pub Dt:
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10/16/2014
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Title:
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Computer-Implemented System And Method For Simultaneously Processing Multiple Call Sessions
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Patent #:
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Issue Dt:
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04/21/2015
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14457050
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Filing Dt:
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08/11/2014
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Publication #:
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Pub Dt:
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11/27/2014
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Title:
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SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS WITHIN A CALL CENTER
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Patent #:
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Issue Dt:
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10/13/2015
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14485589
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Filing Dt:
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09/12/2014
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Publication #:
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Pub Dt:
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01/01/2015
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Title:
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System And Method For Providing Guidance To Persuade A Caller
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Patent #:
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Issue Dt:
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11/29/2016
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Application #:
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14485596
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Filing Dt:
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09/12/2014
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Publication #:
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Pub Dt:
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01/01/2015
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Title:
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System And Method For Pairing Agents And Callers Within A Call Center
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Patent #:
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Issue Dt:
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07/17/2018
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14493090
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09/22/2014
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Pub Dt:
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01/08/2015
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Title:
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System And Method For Providing Hiring Recommendations Of Agents Within A Call Center
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01/12/2016
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14589818
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01/05/2015
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Pub Dt:
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04/30/2015
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROVIDING MESSAGES TO USERS IN A DISCUSSION GROUP
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NONE
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14612220
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02/02/2015
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Pub Dt:
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05/28/2015
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Title:
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System And Method For Determining Customer Hold Times
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11/22/2016
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14612226
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02/02/2015
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Pub Dt:
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06/04/2015
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Title:
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SYSTEM AND METHOD FOR SELECTING CALL RECORDINGS FOR STORAGE
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Patent #:
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Issue Dt:
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01/30/2018
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14617823
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02/09/2015
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Pub Dt:
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10/22/2015
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Title:
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System And Method For Identifying Special Information
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Patent #:
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12/22/2015
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14636087
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03/02/2015
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Publication #:
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Pub Dt:
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06/18/2015
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Title:
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Computer-Implemented System And Method For Reducing Voice Transcription Error
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Patent #:
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04/11/2017
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14667549
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03/24/2015
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Pub Dt:
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10/01/2015
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Title:
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Computer-Implemented System And Method For Detecting Events For Use In An Automated Call Center Environment
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Patent #:
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Issue Dt:
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11/05/2019
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14667603
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Filing Dt:
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03/24/2015
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Publication #:
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Pub Dt:
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10/01/2015
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Title:
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Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time
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Patent #:
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Issue Dt:
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07/12/2016
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14668806
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Filing Dt:
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03/25/2015
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Publication #:
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Pub Dt:
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10/01/2015
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Title:
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COMPUTER-IMPLEMENTED CALL CENTER ARCHITECTURE AND METHOD FOR OPTIMIZING CUSTOMER EXPERIENCE THROUGH IN-BAND EXPERT INTERVENTION
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Patent #:
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Issue Dt:
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02/09/2016
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14691519
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04/20/2015
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Pub Dt:
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08/06/2015
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Title:
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Computer-Implemented System and Method for Facilitating Agent-Customer Calls
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Patent #:
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Issue Dt:
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11/14/2017
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14746506
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06/22/2015
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Pub Dt:
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12/22/2016
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Title:
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System And Method For Monitoring Customer Satisfaction In An Ongoing Call Center Interaction
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Patent #:
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Issue Dt:
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07/31/2018
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Application #:
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14880122
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Filing Dt:
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10/09/2015
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Publication #:
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Pub Dt:
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02/04/2016
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Title:
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System And Method For Providing Agent Guidance
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