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Reel/Frame:061878/0034   Pages: 24
Recorded: 11/03/2022
Conveyance: SECURITY INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 189
Page 1 of 2
Pages: 1 2
1
Patent #:
10866794
Issue Dt:
12/15/2020
Application #:
16418802
Filing Dt:
05/21/2019
Publication #:
US20200371764
Pub Dt:
11/26/2020
Title:
AUTOMATIC APPLICATION INSTALLATION AND INTEGRATION AT AN ENTERPRISE LEVEL BASED ON A SINGLE INSTALL REQUEST
2
Patent #:
NONE
Issue Dt:
Application #:
16458465
Filing Dt:
07/01/2019
Publication #:
US20210004814
Pub Dt:
01/07/2021
Title:
GENERATING PREDICTIONS FOR ELECTRONIC COMMUNICATIONS BY DETERMINING PROBLEM FEATURES BASED ON CONTEXTUAL INFORMATION ASSOCIATED WITH SERVICE SYSTEMS
3
Patent #:
11184482
Issue Dt:
11/23/2021
Application #:
16548318
Filing Dt:
08/22/2019
Publication #:
US20200374395
Pub Dt:
11/26/2020
Title:
INFERRING RELATIONSHIPS BETWEEN CALL INFORMATION AND CRM DATA OBJECTS
4
Patent #:
11328205
Issue Dt:
05/10/2022
Application #:
16549186
Filing Dt:
08/23/2019
Publication #:
US20210056599
Pub Dt:
02/25/2021
Title:
GENERATING FEATURELESS SERVICE PROVIDER MATCHES
5
Patent #:
10708426
Issue Dt:
07/07/2020
Application #:
16549565
Filing Dt:
08/23/2019
Title:
GENERATING INTELLIGENT CONTACT ROUTING CONFIGURATIONS
6
Patent #:
NONE
Issue Dt:
Application #:
16550961
Filing Dt:
08/26/2019
Publication #:
US20200374400
Pub Dt:
11/26/2020
Title:
GENERATING AND PROVIDING ESTIMATED WAIT TIME OPTIONS IN CONTACT CENTERS
7
Patent #:
NONE
Issue Dt:
Application #:
16550976
Filing Dt:
08/26/2019
Publication #:
US20200374401
Pub Dt:
11/26/2020
Title:
GENERATING AND PROVIDING ESTIMATED WAIT TIME OPTIONS IN CONTACT CENTERS
8
Patent #:
NONE
Issue Dt:
Application #:
16550987
Filing Dt:
08/26/2019
Publication #:
US20200374402
Pub Dt:
11/26/2020
Title:
GENERATING AND PROVIDING ESTIMATED WAIT TIME OPTIONS IN CONTACT CENTERS
9
Patent #:
NONE
Issue Dt:
Application #:
16553450
Filing Dt:
08/28/2019
Publication #:
US20210004815
Pub Dt:
01/07/2021
Title:
GENERATING PREDICTIONS FOR ELECTRONIC COMMUNICATIONS BY DETERMINING PROBLEM FEATURES BASED ON CONTEXTUAL INFORMATION ASSOCIATED WITH SERVICE SYSTEMS
10
Patent #:
NONE
Issue Dt:
Application #:
16553459
Filing Dt:
08/28/2019
Publication #:
US20210004816
Pub Dt:
01/07/2021
Title:
GENERATING PREDICTIONS FOR ELECTRONIC COMMUNICATIONS BY DETERMINING PROBLEM FEATURES BASED ON CONTEXTUAL INFORMATION ASSOCIATED WITH SERVICE SYSTEMS
11
Patent #:
NONE
Issue Dt:
Application #:
16553462
Filing Dt:
08/28/2019
Publication #:
US20210056379
Pub Dt:
02/25/2021
Title:
GENERATING FEATURELESS SERVICE PROVIDER MATCHES
12
Patent #:
NONE
Issue Dt:
Application #:
16553464
Filing Dt:
08/28/2019
Publication #:
US20210056431
Pub Dt:
02/25/2021
Title:
GENERATING FEATURELESS SERVICE PROVIDER MATCHES
13
Patent #:
NONE
Issue Dt:
Application #:
16558682
Filing Dt:
09/03/2019
Publication #:
US20200371765
Pub Dt:
11/26/2020
Title:
AUTOMATIC APPLICATION INSTALLATION AND INTEGRATION AT AN ENTERPRISE LEVEL BASED ON A SINGLE INSTALL REQUEST
14
Patent #:
NONE
Issue Dt:
Application #:
16558690
Filing Dt:
09/03/2019
Publication #:
US20200371766
Pub Dt:
11/26/2020
Title:
AUTOMATIC APPLICATION INSTALLATION AND INTEGRATION AT AN ENTERPRISE LEVEL BASED ON A SINGLE INSTALL REQUEST
15
Patent #:
NONE
Issue Dt:
Application #:
16569881
Filing Dt:
09/13/2019
Publication #:
US20210082417
Pub Dt:
03/18/2021
Title:
SYSTEMS AND METHODS FOR INTEGRATING BUSINESS PROCESSES INTO VOICE ASSISTANT PLATFORMS
16
Patent #:
NONE
Issue Dt:
Application #:
16569891
Filing Dt:
09/13/2019
Publication #:
US20210082418
Pub Dt:
03/18/2021
Title:
SYSTEMS AND METHODS FOR INTEGRATING BUSINESS PROCESSES INTO VOICE ASSISTANT PLATFORMS
17
Patent #:
NONE
Issue Dt:
Application #:
16569899
Filing Dt:
09/13/2019
Publication #:
US20210081955
Pub Dt:
03/18/2021
Title:
SYSTEMS AND METHODS FOR INTEGRATING BUSINESS PROCESSES INTO VOICE ASSISTANT PLATFORMS
18
Patent #:
NONE
Issue Dt:
Application #:
16569913
Filing Dt:
09/13/2019
Publication #:
US20210084148
Pub Dt:
03/18/2021
Title:
SYSTEMS AND METHODS FOR PERFORMING BUSINESS PROCESSES BASED ON DATA RECEIVED FROM VOICE ASSISTANT PLATFORMS
19
Patent #:
NONE
Issue Dt:
Application #:
16580124
Filing Dt:
09/24/2019
Publication #:
US20210081970
Pub Dt:
03/18/2021
Title:
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
20
Patent #:
NONE
Issue Dt:
Application #:
16654356
Filing Dt:
10/16/2019
Publication #:
US20210117882
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
21
Patent #:
NONE
Issue Dt:
Application #:
16655727
Filing Dt:
10/17/2019
Publication #:
US20210117898
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR ROUTING COMMUNICATIONS TO AGENTS BASED ON ATTRIBUTES
22
Patent #:
11783246
Issue Dt:
10/10/2023
Application #:
16656160
Filing Dt:
10/17/2019
Publication #:
US20210117905
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
23
Patent #:
NONE
Issue Dt:
Application #:
16656179
Filing Dt:
10/17/2019
Publication #:
US20210117906
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
24
Patent #:
NONE
Issue Dt:
Application #:
16658765
Filing Dt:
10/21/2019
Publication #:
US20210117902
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR ROUTING COMMUNICATIONS TO AGENTS BASED ON ATTRIBUTES
25
Patent #:
11076049
Issue Dt:
07/27/2021
Application #:
16658773
Filing Dt:
10/21/2019
Publication #:
US20210117899
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR ROUTING COMMUNICATIONS TO AGENTS BASED ON ATTRIBUTES
26
Patent #:
NONE
Issue Dt:
Application #:
16658780
Filing Dt:
10/21/2019
Publication #:
US20210117900
Pub Dt:
04/22/2021
Title:
SYSTEMS AND METHODS FOR ROUTING COMMUNICATIONS TO AGENTS BASED ON ATTRIBUTES
27
Patent #:
NONE
Issue Dt:
Application #:
16661379
Filing Dt:
10/23/2019
Publication #:
US20210081872
Pub Dt:
03/18/2021
Title:
SYSTEMS AND METHODS FOR PERFORMING BUSINESS PROCESSES BASED ON DATA RECEIVED FROM VOICE ASSISTANT PLATFORMS
28
Patent #:
10812658
Issue Dt:
10/20/2020
Application #:
16666492
Filing Dt:
10/29/2019
Title:
SYSTEMS AND METHODS FOR OPTIMIZING PERFORMANCE METRICS FOR CONTACT CENTERS
29
Patent #:
NONE
Issue Dt:
Application #:
16666496
Filing Dt:
10/29/2019
Publication #:
US20210125116
Pub Dt:
04/29/2021
Title:
SYSTEMS AND METHODS FOR RECOMMENDING RULES FOR ROUTING CALLS
30
Patent #:
11157856
Issue Dt:
10/26/2021
Application #:
16666498
Filing Dt:
10/29/2019
Publication #:
US20210125117
Pub Dt:
04/29/2021
Title:
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
31
Patent #:
NONE
Issue Dt:
Application #:
16666832
Filing Dt:
10/29/2019
Publication #:
US20210124838
Pub Dt:
04/29/2021
Title:
DATA MANAGEMENT PLATFORM, METHODS, AND SYSTEMS FOR CONTACT CENTER
32
Patent #:
NONE
Issue Dt:
Application #:
16666836
Filing Dt:
10/29/2019
Publication #:
US20210125203
Pub Dt:
04/29/2021
Title:
DATA MANAGEMENT PLATFORM, METHODS, AND SYSTEMS FOR CONTACT CENTER
33
Patent #:
NONE
Issue Dt:
Application #:
16666840
Filing Dt:
10/29/2019
Publication #:
US20210125204
Pub Dt:
04/29/2021
Title:
DATA MANAGEMENT PLATFORM, METHODS, AND SYSTEMS FOR CONTACT CENTER
34
Patent #:
NONE
Issue Dt:
Application #:
16666860
Filing Dt:
10/29/2019
Publication #:
US20210125232
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR SEGMENTATION AND ACTIVATION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
35
Patent #:
NONE
Issue Dt:
Application #:
16666862
Filing Dt:
10/29/2019
Publication #:
US20210125233
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR SEGMENTATION AND ACTIVATION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
36
Patent #:
NONE
Issue Dt:
Application #:
16666867
Filing Dt:
10/29/2019
Publication #:
US20210125195
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR SEGMENTATION AND ACTIVATION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
37
Patent #:
NONE
Issue Dt:
Application #:
16667101
Filing Dt:
10/29/2019
Publication #:
US20210125205
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR CUSTOMER TRACKING IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
38
Patent #:
NONE
Issue Dt:
Application #:
16667116
Filing Dt:
10/29/2019
Publication #:
US20210125234
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR CUSTOMER TRACKING IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
39
Patent #:
NONE
Issue Dt:
Application #:
16667134
Filing Dt:
10/29/2019
Publication #:
US20210125241
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR CUSTOMER TRACKING IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
40
Patent #:
NONE
Issue Dt:
Application #:
16667139
Filing Dt:
10/29/2019
Publication #:
US20210125206
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR CUSTOMER IDENTIFIER IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
41
Patent #:
NONE
Issue Dt:
Application #:
16667152
Filing Dt:
10/29/2019
Publication #:
US20210125275
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR CUSTOMER IDENTIFIER IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
42
Patent #:
NONE
Issue Dt:
Application #:
16667160
Filing Dt:
10/29/2019
Publication #:
US20210125209
Pub Dt:
04/29/2021
Title:
METHODS AND SYSTEMS FOR CUSTOMER IDENTIFIER IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
43
Patent #:
NONE
Issue Dt:
Application #:
16668148
Filing Dt:
10/30/2019
Publication #:
US20210004817
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
44
Patent #:
NONE
Issue Dt:
Application #:
16668155
Filing Dt:
10/30/2019
Publication #:
US20210004818
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
45
Patent #:
NONE
Issue Dt:
Application #:
16668158
Filing Dt:
10/30/2019
Publication #:
US20210006660
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR SPEECH-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
46
Patent #:
NONE
Issue Dt:
Application #:
16668165
Filing Dt:
10/30/2019
Publication #:
US20210005206
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR SPEECH-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
47
Patent #:
NONE
Issue Dt:
Application #:
16668170
Filing Dt:
10/30/2019
Publication #:
US20210004536
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR TEXT-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
48
Patent #:
NONE
Issue Dt:
Application #:
16668179
Filing Dt:
10/30/2019
Publication #:
US20210005192
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR TEXT-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
49
Patent #:
NONE
Issue Dt:
Application #:
16668182
Filing Dt:
10/30/2019
Publication #:
US20210004819
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR SMS AND EMAIL ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
50
Patent #:
10827071
Issue Dt:
11/03/2020
Application #:
16668184
Filing Dt:
10/30/2019
Title:
SYSTEM AND METHOD FOR SMS AND EMAIL ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
51
Patent #:
NONE
Issue Dt:
Application #:
16668188
Filing Dt:
10/30/2019
Publication #:
US20210004820
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER
52
Patent #:
NONE
Issue Dt:
Application #:
16668191
Filing Dt:
10/30/2019
Publication #:
US20210004821
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER
53
Patent #:
NONE
Issue Dt:
Application #:
16668195
Filing Dt:
10/30/2019
Publication #:
US20210004822
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED SMART NOTES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
54
Patent #:
NONE
Issue Dt:
Application #:
16668200
Filing Dt:
10/30/2019
Publication #:
US20210004823
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED SMART NOTES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
55
Patent #:
NONE
Issue Dt:
Application #:
16668204
Filing Dt:
10/30/2019
Publication #:
US20210004824
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED SCHEDULING USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
56
Patent #:
NONE
Issue Dt:
Application #:
16668210
Filing Dt:
10/30/2019
Publication #:
US20210004825
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AUTOMATED SCHEDULING USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
57
Patent #:
NONE
Issue Dt:
Application #:
16668214
Filing Dt:
10/30/2019
Publication #:
US20210004826
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AN AGENT ASSIST UNIFIED INTERFACE WITHIN A CLOUD-BASED CONTACT CENTER
58
Patent #:
NONE
Issue Dt:
Application #:
16668215
Filing Dt:
10/30/2019
Publication #:
US20210004827
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AN AGENT ASSIST UNIFIED INTERFACE WITHIN A CLOUD-BASED CONTACT CENTER
59
Patent #:
NONE
Issue Dt:
Application #:
16668219
Filing Dt:
10/30/2019
Publication #:
US20210004828
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
60
Patent #:
NONE
Issue Dt:
Application #:
16668224
Filing Dt:
10/30/2019
Publication #:
US20210004829
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
61
Patent #:
NONE
Issue Dt:
Application #:
16668228
Filing Dt:
10/30/2019
Publication #:
US20210004830
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER
62
Patent #:
NONE
Issue Dt:
Application #:
16668232
Filing Dt:
10/30/2019
Publication #:
US20210004831
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER
63
Patent #:
NONE
Issue Dt:
Application #:
16668235
Filing Dt:
10/30/2019
Publication #:
US20210006657
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
64
Patent #:
NONE
Issue Dt:
Application #:
16668243
Filing Dt:
10/30/2019
Publication #:
US20210004832
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
65
Patent #:
NONE
Issue Dt:
Application #:
16668249
Filing Dt:
10/30/2019
Publication #:
US20210127007
Pub Dt:
04/29/2021
Title:
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
66
Patent #:
NONE
Issue Dt:
Application #:
16668251
Filing Dt:
10/30/2019
Publication #:
US20210004833
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR QUERYING MULTIPLE INFORMATION SOURCES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
67
Patent #:
10824978
Issue Dt:
11/03/2020
Application #:
16668255
Filing Dt:
10/30/2019
Title:
SYSTEMS AND METHODS FOR OPTIMIZING PERFORMANCE METRICS FOR CONTACT CENTERS
68
Patent #:
NONE
Issue Dt:
Application #:
16668259
Filing Dt:
10/30/2019
Publication #:
US20210005207
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR QUERYING MULTIPLE INFORMATION SOURCES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
69
Patent #:
11706339
Issue Dt:
07/18/2023
Application #:
16668265
Filing Dt:
10/30/2019
Publication #:
US20210004834
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR COMMUNICATION ANALYSIS FOR USE WITH AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
70
Patent #:
10824979
Issue Dt:
11/03/2020
Application #:
16668266
Filing Dt:
10/30/2019
Title:
SYSTEMS AND METHODS FOR OPTIMIZING PERFORMANCE METRICS FOR CONTACT CENTERS
71
Patent #:
NONE
Issue Dt:
Application #:
16668276
Filing Dt:
10/30/2019
Publication #:
US20210004835
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR COMMUNICATION ANALYSIS FOR USE WITH AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
72
Patent #:
10827070
Issue Dt:
11/03/2020
Application #:
16668277
Filing Dt:
10/30/2019
Title:
SYSTEMS AND METHODS FOR OPTIMIZING PERFORMANCE METRICS FOR CONTACT CENTERS
73
Patent #:
NONE
Issue Dt:
Application #:
16668281
Filing Dt:
10/30/2019
Publication #:
US20210004836
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
74
Patent #:
NONE
Issue Dt:
Application #:
16668282
Filing Dt:
10/30/2019
Publication #:
US20210127011
Pub Dt:
04/29/2021
Title:
SYSTEMS AND METHODS FOR RECOMENDING RULES FOR ROUTING CALLS
75
Patent #:
NONE
Issue Dt:
Application #:
16668285
Filing Dt:
10/30/2019
Publication #:
US20210004837
Pub Dt:
01/07/2021
Title:
SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
76
Patent #:
NONE
Issue Dt:
Application #:
16668286
Filing Dt:
10/30/2019
Publication #:
US20210125118
Pub Dt:
04/29/2021
Title:
SYSTEMS AND METHODS FOR RECOMENDING RULES FOR ROUTING CALLS
77
Patent #:
NONE
Issue Dt:
Application #:
16668300
Filing Dt:
10/30/2019
Publication #:
US20210136204
Pub Dt:
05/06/2021
Title:
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
78
Patent #:
NONE
Issue Dt:
Application #:
16668306
Filing Dt:
10/30/2019
Publication #:
US20210136208
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR VIRTUAL AGENT TO UNDERSTAND AND DETECT SPAMMERS, FRAUD CALLS, AND AUTO DIALERS
79
Patent #:
NONE
Issue Dt:
Application #:
16668313
Filing Dt:
10/30/2019
Publication #:
US20210136205
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS OF VIRTUAL AGENT REAL-TIME RECOMMENDATION, SUGGESTION AND ADVERTISEMENT
80
Patent #:
NONE
Issue Dt:
Application #:
16668328
Filing Dt:
10/30/2019
Publication #:
US20210134282
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR PERSONALIZED VIRTUAL AGENTS TO LEARN FROM CUSTOMERS
81
Patent #:
10812655
Issue Dt:
10/20/2020
Application #:
16668343
Filing Dt:
10/30/2019
Title:
METHODS AND SYSTEMS FOR SEAMLESS OUTBOUND COLD CALLS USING VIRTUAL AGENTS
82
Patent #:
NONE
Issue Dt:
Application #:
16668348
Filing Dt:
10/30/2019
Publication #:
US20210136206
Pub Dt:
05/06/2021
Title:
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
83
Patent #:
NONE
Issue Dt:
Application #:
16668366
Filing Dt:
10/30/2019
Publication #:
US20210136195
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR VIRTUAL AGENT TO UNDERSTAND AND DETECT SPAMMERS, FRAUD CALLS, AND AUTO DIALERS
84
Patent #:
NONE
Issue Dt:
Application #:
16668371
Filing Dt:
10/30/2019
Publication #:
US20210134283
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS OF VIRTUAL AGENT REAL-TIME RECOMMENDATION, SUGGESTION AND ADVERTISEMENT
85
Patent #:
NONE
Issue Dt:
Application #:
16668378
Filing Dt:
10/30/2019
Publication #:
US20210133764
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA MULTI CHANNELS
86
Patent #:
NONE
Issue Dt:
Application #:
16668382
Filing Dt:
10/30/2019
Publication #:
US20210134284
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR PERSONALIZED VIRTUAL AGENTS TO LEARN FROM CUSTOMERS
87
Patent #:
NONE
Issue Dt:
Application #:
16668388
Filing Dt:
10/30/2019
Publication #:
US20210133801
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR SIGNATURE EXTRACTION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
88
Patent #:
NONE
Issue Dt:
Application #:
16668391
Filing Dt:
10/30/2019
Publication #:
US20210133765
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS
89
Patent #:
NONE
Issue Dt:
Application #:
16668399
Filing Dt:
10/30/2019
Publication #:
US20210133533
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR SEAMLESS OUTBOUND COLD CALLS USING VIRTUAL AGENTS
90
Patent #:
NONE
Issue Dt:
Application #:
16668400
Filing Dt:
10/30/2019
Publication #:
US20210133776
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR SIGNATURE EXTRACTION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
91
Patent #:
NONE
Issue Dt:
Application #:
16668410
Filing Dt:
10/30/2019
Publication #:
US20210133777
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR SIGNATURE EXTRACTION IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
92
Patent #:
NONE
Issue Dt:
Application #:
16668418
Filing Dt:
10/30/2019
Publication #:
US20210133818
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR BILLBOARDS IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
93
Patent #:
NONE
Issue Dt:
Application #:
16668431
Filing Dt:
10/30/2019
Publication #:
US20210133819
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR BILLBOARDS IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
94
Patent #:
NONE
Issue Dt:
Application #:
16668442
Filing Dt:
10/30/2019
Publication #:
US20210133802
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR BILLBOARDS IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
95
Patent #:
NONE
Issue Dt:
Application #:
16668448
Filing Dt:
10/30/2019
Publication #:
US20210133820
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR CHAT ADVERTISEMENT IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
96
Patent #:
NONE
Issue Dt:
Application #:
16668454
Filing Dt:
10/30/2019
Publication #:
US20210133812
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR CHAT ADVERTISEMENT IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
97
Patent #:
NONE
Issue Dt:
Application #:
16668463
Filing Dt:
10/30/2019
Publication #:
US20210133821
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR CHAT ADVERTISEMENT IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
98
Patent #:
NONE
Issue Dt:
Application #:
16668480
Filing Dt:
10/30/2019
Publication #:
US20210133804
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR CALL ADVERTISEMENT IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
99
Patent #:
NONE
Issue Dt:
Application #:
16668486
Filing Dt:
10/30/2019
Publication #:
US20210133813
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR CALL ADVERTISEMENT IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
100
Patent #:
NONE
Issue Dt:
Application #:
16668490
Filing Dt:
10/30/2019
Publication #:
US20210133822
Pub Dt:
05/06/2021
Title:
METHODS AND SYSTEMS FOR CALL ADVERTISEMENT IN DATA MANAGEMENT PLATFORM FOR CONTACT CENTER
Assignor
1
TALKDESK, INC.
Exec Dt:
11/01/2022
Assignee
1
HSBC BANK USA, N.A.
95 WASHINGTON STREET
FLOOR 2 SOUTH
BUFFALO, NEW YORK 14203
Correspondence name and address
CSC
1090 VERMONT AVENUE NW, SUITE 430
WASHINGTON, DC 20005

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