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NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:067391/0097   Pages: 4
Recorded: 05/13/2024
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 25
1
Patent #:
9860379
Issue Dt:
01/02/2018
Application #:
15338313
Filing Dt:
10/28/2016
Publication #:
US20170118340
Pub Dt:
04/27/2017
Title:
RECORDING USER COMMUNICATIONS
2
Patent #:
10171665
Issue Dt:
01/01/2019
Application #:
15339838
Filing Dt:
10/31/2016
Publication #:
US20170118345
Pub Dt:
04/27/2017
Title:
CONTACT CENTER SESSION PRESERVATION
3
Patent #:
10152727
Issue Dt:
12/11/2018
Application #:
15345362
Filing Dt:
11/07/2016
Publication #:
US20170140420
Pub Dt:
05/18/2017
Title:
SYSTEM AND METHOD FOR MARKETING ATTRIBUTION IN AN ENTERPRISE
4
Patent #:
10003621
Issue Dt:
06/19/2018
Application #:
15345371
Filing Dt:
11/07/2016
Publication #:
US20170142169
Pub Dt:
05/18/2017
Title:
MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
5
Patent #:
10142477
Issue Dt:
11/27/2018
Application #:
15351401
Filing Dt:
11/14/2016
Publication #:
US20170126891
Pub Dt:
05/04/2017
Title:
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
6
Patent #:
10476917
Issue Dt:
11/12/2019
Application #:
15369358
Filing Dt:
12/05/2016
Publication #:
US20170149844
Pub Dt:
05/25/2017
Title:
MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
7
Patent #:
9883038
Issue Dt:
01/30/2018
Application #:
15390411
Filing Dt:
12/23/2016
Publication #:
US20170180553
Pub Dt:
06/22/2017
Title:
CUSTOMER CARE MOBILE APPLICATION
8
Patent #:
10841426
Issue Dt:
11/17/2020
Application #:
15397580
Filing Dt:
01/03/2017
Publication #:
US20170118342
Pub Dt:
04/27/2017
Title:
INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
9
Patent #:
9924038
Issue Dt:
03/20/2018
Application #:
15397661
Filing Dt:
01/03/2017
Publication #:
US20170118343
Pub Dt:
04/27/2017
Title:
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
10
Patent #:
10290301
Issue Dt:
05/14/2019
Application #:
15402070
Filing Dt:
01/09/2017
Publication #:
US20170186422
Pub Dt:
06/29/2017
Title:
FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
11
Patent #:
10277742
Issue Dt:
04/30/2019
Application #:
15413100
Filing Dt:
01/23/2017
Publication #:
US20180159981
Pub Dt:
06/07/2018
Title:
SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
12
Patent #:
9888123
Issue Dt:
02/06/2018
Application #:
15431308
Filing Dt:
02/13/2017
Publication #:
US20170155770
Pub Dt:
06/01/2017
Title:
SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
13
Patent #:
10015315
Issue Dt:
07/03/2018
Application #:
15431385
Filing Dt:
02/13/2017
Publication #:
US20170155766
Pub Dt:
06/01/2017
Title:
CALL CENTER BUILDER PLATFORM
14
Patent #:
9866692
Issue Dt:
01/09/2018
Application #:
15431563
Filing Dt:
02/13/2017
Publication #:
US20170163807
Pub Dt:
06/08/2017
Title:
ROUTING USER COMMUNICATIONS TO AGENTS
15
Patent #:
9934491
Issue Dt:
04/03/2018
Application #:
15435279
Filing Dt:
02/16/2017
Publication #:
US20170161691
Pub Dt:
06/08/2017
Title:
CONTEXT AWARE INTERACTION
16
Patent #:
10447854
Issue Dt:
10/15/2019
Application #:
15438593
Filing Dt:
02/21/2017
Publication #:
US20170163804
Pub Dt:
06/08/2017
Title:
ANSWERING MACHINE DETECTION
17
Patent #:
9998599
Issue Dt:
06/12/2018
Application #:
15457761
Filing Dt:
03/13/2017
Publication #:
US20180027116
Pub Dt:
01/25/2018
Title:
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
18
Patent #:
9948595
Issue Dt:
04/17/2018
Application #:
15458683
Filing Dt:
03/14/2017
Publication #:
US20170187670
Pub Dt:
06/29/2017
Title:
METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
19
Patent #:
10110747
Issue Dt:
10/23/2018
Application #:
15470768
Filing Dt:
03/27/2017
Publication #:
US20170214798
Pub Dt:
07/27/2017
Title:
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
20
Patent #:
10319366
Issue Dt:
06/11/2019
Application #:
15478108
Filing Dt:
04/03/2017
Publication #:
US20170206889
Pub Dt:
07/20/2017
Title:
PREDICTING RECOGNITION QUALITY OF A PHRASE IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
21
Patent #:
10498859
Issue Dt:
12/03/2019
Application #:
15481396
Filing Dt:
04/06/2017
Publication #:
US20180295211
Pub Dt:
10/11/2018
Title:
SYSTEM AND METHOD FOR SELF-DEPLOYING AND SELF-ADAPTING CONTACT CENTER COMPONENTS
22
Patent #:
10122858
Issue Dt:
11/06/2018
Application #:
15483981
Filing Dt:
04/10/2017
Publication #:
US20170223188
Pub Dt:
08/03/2017
Title:
SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER A MOBILE DEVICE
23
Patent #:
9900437
Issue Dt:
02/20/2018
Application #:
15594211
Filing Dt:
05/12/2017
Publication #:
US20170251107
Pub Dt:
08/31/2017
Title:
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
24
Patent #:
10582055
Issue Dt:
03/03/2020
Application #:
15635168
Filing Dt:
06/27/2017
Publication #:
US20180375998
Pub Dt:
12/27/2018
Title:
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
25
Patent #:
10313521
Issue Dt:
06/04/2019
Application #:
15677927
Filing Dt:
08/15/2017
Publication #:
US20190058793
Pub Dt:
02/21/2019
Title:
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
Assignor
1
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Exec Dt:
03/15/2021
Assignee
1
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300
MENLO PARK, CALIFORNIA 94025
Correspondence name and address
RYAN P. HILER
TAFT STETTINIUS & HOLLISTER LLP
ONE INDIANA SQUARE, SUITE 3500
INDIANAPOLIS, IN 46204

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