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Total properties:
25
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Patent #:
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Issue Dt:
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11/19/2019
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Application #:
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14723431
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Filing Dt:
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05/27/2015
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Publication #:
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Pub Dt:
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12/03/2015
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Title:
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SYSTEM AND METHOD FOR MANAGING INTERACTION FLOW FOR CONTACT CENTERS
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Patent #:
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Issue Dt:
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08/01/2017
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Application #:
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14726471
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Filing Dt:
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05/30/2015
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Publication #:
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Pub Dt:
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12/01/2016
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Title:
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SYSTEM AND METHOD FOR ANALYSIS AND CORRELATION OF SCORING AND CUSTOMER SATISFACTION
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Patent #:
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Issue Dt:
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06/28/2016
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Application #:
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14739914
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Filing Dt:
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06/15/2015
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Publication #:
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Pub Dt:
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10/15/2015
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Title:
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
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Patent #:
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Issue Dt:
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02/20/2018
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Application #:
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14745364
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Filing Dt:
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06/19/2015
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Publication #:
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Pub Dt:
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08/31/2017
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Title:
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NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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14754484
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Filing Dt:
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06/29/2015
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Publication #:
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Pub Dt:
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12/29/2016
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Title:
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System and Method for Intelligent Task Management in a Workbin
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Patent #:
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Issue Dt:
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11/21/2017
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Application #:
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14754530
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Filing Dt:
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06/29/2015
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Publication #:
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Pub Dt:
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12/29/2016
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Title:
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SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14792582
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Filing Dt:
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07/06/2015
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Publication #:
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Pub Dt:
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10/29/2015
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Title:
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
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Patent #:
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Issue Dt:
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10/08/2019
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Application #:
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14795563
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Filing Dt:
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07/09/2015
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Publication #:
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Pub Dt:
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01/12/2017
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Title:
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SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY
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Patent #:
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Issue Dt:
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01/03/2017
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Application #:
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14796899
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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10/29/2015
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Title:
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METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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01/01/2019
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Application #:
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14797037
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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11/05/2015
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Title:
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METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE PROCESS BASED ON PROCESS BENEFICIARY INFORMATION
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Patent #:
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Issue Dt:
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04/16/2019
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Application #:
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14797061
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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11/05/2015
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Title:
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TECHNIQUE TO AUTHENTICATE IN A MOBILE APPLICATION USING NEAR-FIELD COMMUNICATION
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Patent #:
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Issue Dt:
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12/27/2016
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Application #:
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14802969
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Filing Dt:
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07/17/2015
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Publication #:
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Pub Dt:
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11/12/2015
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Title:
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SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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05/02/2017
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Application #:
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14810462
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Filing Dt:
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07/27/2015
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Publication #:
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Pub Dt:
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11/19/2015
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Title:
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Customer-Enabled Evaluation and Control of Communication Center Agent Contact
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Patent #:
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Issue Dt:
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01/17/2017
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Application #:
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14811756
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Filing Dt:
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07/28/2015
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Publication #:
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Pub Dt:
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11/19/2015
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Title:
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SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
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Patent #:
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Issue Dt:
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02/06/2018
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Application #:
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14812607
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Filing Dt:
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07/29/2015
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Publication #:
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Pub Dt:
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02/02/2017
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14817127
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Filing Dt:
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08/03/2015
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Publication #:
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Pub Dt:
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11/26/2015
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Title:
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ANSWERING MACHINE DETECTION
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Patent #:
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|
Issue Dt:
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04/25/2017
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Application #:
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14828248
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Filing Dt:
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08/17/2015
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Publication #:
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Pub Dt:
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12/10/2015
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Title:
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SYSTEM AND METHODS FOR RECORDING A COMPRESSED VIDEO AND AUDIO STREAM
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Patent #:
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Issue Dt:
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11/22/2016
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Application #:
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14828394
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Filing Dt:
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08/17/2015
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Publication #:
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Pub Dt:
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12/10/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
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|
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Patent #:
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|
Issue Dt:
|
08/08/2017
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Application #:
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14834129
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Filing Dt:
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08/24/2015
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Publication #:
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Pub Dt:
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12/17/2015
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Title:
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SYSTEM AND METHODS FOR SELECTING A DIALING STRATEGY FOR PLACING AN OUTBOUND CALL
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Patent #:
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Issue Dt:
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06/05/2018
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Application #:
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14841616
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Filing Dt:
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08/31/2015
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Publication #:
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Pub Dt:
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12/24/2015
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Title:
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SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14846683
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Filing Dt:
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09/04/2015
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Publication #:
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Pub Dt:
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12/31/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
10/04/2016
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Application #:
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14846705
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Filing Dt:
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09/04/2015
|
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Publication #:
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Pub Dt:
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12/31/2015
| | | | |
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Title:
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Automated Call Center Software Build Generator
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|
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Patent #:
|
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Issue Dt:
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05/14/2019
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Application #:
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14859198
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Filing Dt:
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09/18/2015
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Publication #:
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Pub Dt:
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01/14/2016
| | | | |
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Title:
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
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|
|
|
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Patent #:
|
|
Issue Dt:
|
09/18/2018
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Application #:
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14860293
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Filing Dt:
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09/21/2015
|
|
Publication #:
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Pub Dt:
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01/14/2016
| | | | |
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Title:
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DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
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|
|
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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14919673
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Filing Dt:
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10/21/2015
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Publication #:
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Pub Dt:
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04/27/2017
| | | | |
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Title:
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DATA-DRIVEN DIALOGUE ENABLED SELF-HELP SYSTEMS
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