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Total properties:
25
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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14149789
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Filing Dt:
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01/07/2014
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Publication #:
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Pub Dt:
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05/01/2014
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Title:
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METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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10/04/2016
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Application #:
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14161602
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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01/15/2015
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Title:
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
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Patent #:
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Issue Dt:
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07/07/2015
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Application #:
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14161643
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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07/24/2014
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Title:
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SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN A DYNAMIC CALL CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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08/25/2015
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Application #:
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14161646
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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08/21/2014
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Title:
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SYSTEM AND METHODS FOR SELECTING A DIALING STRATEGY FOR PLACING AN OUTBOUND CALL
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Patent #:
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Issue Dt:
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09/05/2017
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Application #:
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14170535
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Filing Dt:
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01/31/2014
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Publication #:
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Pub Dt:
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08/28/2014
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Title:
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PORTABLE CONTINUITY OBJECT
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14173775
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Filing Dt:
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02/05/2014
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Publication #:
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Pub Dt:
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06/05/2014
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Title:
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LOCATION-BASED CALL INITIATION
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Patent #:
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Issue Dt:
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12/19/2017
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Application #:
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14209790
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Filing Dt:
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03/13/2014
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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LOG FILE MANAGEMENT TOOL
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Patent #:
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Issue Dt:
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09/26/2017
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Application #:
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14221202
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Filing Dt:
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03/20/2014
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Publication #:
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Pub Dt:
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09/24/2015
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Title:
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RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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14270342
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Filing Dt:
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05/05/2014
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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14280541
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Filing Dt:
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05/16/2014
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Publication #:
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Pub Dt:
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09/11/2014
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Title:
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CUSTOMER-ENABLED EVALUATION AND CONTROL OF COMMUNICATION CENTER AGENT CONTACT
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Patent #:
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Issue Dt:
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10/16/2018
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Application #:
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14288359
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Filing Dt:
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05/27/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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SYSTEM FOR MANAGING COMMUNICATIONS ACTIVATED BY A TRIGGER EVENT
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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14291869
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Filing Dt:
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05/30/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR APPLICATION INACTIVITY CONTROL
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Patent #:
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Issue Dt:
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08/21/2018
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Application #:
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14291879
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Filing Dt:
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05/30/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR SINGLE LOGOUT OF APPLICATIONS
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Patent #:
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Issue Dt:
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11/27/2018
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Application #:
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14292780
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Filing Dt:
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05/30/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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CONTEXT-SENSITIVE INFORMATION RETRIEVAL
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Patent #:
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Issue Dt:
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01/24/2017
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Application #:
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14308668
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Filing Dt:
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06/18/2014
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Publication #:
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Pub Dt:
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10/09/2014
| | | | |
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Title:
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SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
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Patent #:
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Issue Dt:
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10/30/2018
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Application #:
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14320237
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Filing Dt:
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06/30/2014
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Publication #:
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Pub Dt:
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12/31/2015
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Title:
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ENHANCING WORK FORCE MANAGEMENT WITH SPEECH ANALYTICS
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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14338333
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Filing Dt:
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07/22/2014
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Publication #:
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Pub Dt:
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12/18/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
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Patent #:
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Issue Dt:
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10/27/2015
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Application #:
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14444907
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Filing Dt:
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07/28/2014
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Publication #:
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Pub Dt:
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01/22/2015
| | | | |
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Title:
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METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
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|
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Patent #:
|
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Issue Dt:
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08/01/2017
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Application #:
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14447537
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Filing Dt:
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07/30/2014
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Publication #:
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Pub Dt:
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11/20/2014
| | | | |
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Title:
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METHOD FOR SELECTING INTERACTIVE VOICE RESPONSE MODES USING HUMAN VOICE DETECTION ANALYSIS
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Patent #:
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Issue Dt:
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06/21/2016
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Application #:
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14447548
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Filing Dt:
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07/30/2014
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Publication #:
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Pub Dt:
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11/20/2014
| | | | |
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Title:
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
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Patent #:
|
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Issue Dt:
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01/09/2018
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Application #:
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14449018
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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CONTROLLED QUESTION AND ANSWER KNOWLEDGE SYSTEM MANAGEMENT CONFIRMING CUSTOMER DOES NOT WANT TO TERMINATE/CANCEL SERVICE/RELATIONSHIP
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|
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Patent #:
|
|
Issue Dt:
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12/08/2015
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Application #:
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14477824
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Filing Dt:
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09/04/2014
|
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Publication #:
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Pub Dt:
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03/05/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
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|
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Patent #:
|
|
Issue Dt:
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12/11/2018
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Application #:
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15224143
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Filing Dt:
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07/29/2016
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Publication #:
|
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Pub Dt:
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02/01/2018
| | | | |
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
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|
|
|
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Patent #:
|
|
Issue Dt:
|
11/15/2016
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Application #:
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29481140
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Filing Dt:
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01/31/2014
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Title:
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DISPLAY SCREEN WITH GRAPHICAL USER INTERFACE
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|
|
|
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Patent #:
|
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Issue Dt:
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08/16/2016
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Application #:
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29481141
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Filing Dt:
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01/31/2014
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Title:
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DISPLAY SCREEN WITH GRAPHICAL USER INTERFACE
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