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Total properties:
22
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Patent #:
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Issue Dt:
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01/12/1993
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Application #:
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07800546
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Filing Dt:
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11/27/1991
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Title:
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CALL PROGRESS PACING
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Patent #:
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Issue Dt:
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07/05/1994
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Application #:
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08002612
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Filing Dt:
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01/11/1993
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Title:
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METHOD FOR PACING CALLS TO REDUCE NUISANCE DALLS
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Patent #:
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Issue Dt:
|
06/13/1995
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Application #:
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08021305
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Filing Dt:
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02/23/1993
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Title:
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SYSTEM FOR INTEGRATING A STAND ALONE INBOUND AUTOMATIC CALL DISTRIBUTOR AND A OUTBOUND AUTOMATIC CALL DIALER
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Patent #:
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Issue Dt:
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07/04/1995
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Application #:
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08218869
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Filing Dt:
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03/28/1994
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Title:
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AUTOMATED TELEPHONE CALLING SYSTEM
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Patent #:
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Issue Dt:
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06/17/1997
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Application #:
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08451768
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Filing Dt:
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05/26/1995
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Title:
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OUTBOUND CALL PACING METHOD WHICH STATISTICALLY MATCHES THE NUMBER OF CALLS DIALED TO THE NUMBER OF AVAILABLE OPERATORS
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Patent #:
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Issue Dt:
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08/06/1996
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Application #:
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08456831
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Filing Dt:
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06/01/1995
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Title:
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SYSTEM FOR INTEGRATING A STAND ALONE INBOUND AUTOMATIC CALL DISTRIBUTOR AND AN OUTBOUND AUTOMATIC CALL DIALER
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Patent #:
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Issue Dt:
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07/02/1996
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Application #:
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08473941
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Filing Dt:
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06/07/1995
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Title:
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CALLING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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11/11/1997
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Application #:
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08526698
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Filing Dt:
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09/11/1995
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Title:
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SYSTEM FOR ADDING OUTBOUND DIALING TO INBOUND CALL DISTRIBUTORS
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Patent #:
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Issue Dt:
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02/02/1999
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Application #:
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08603231
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Filing Dt:
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02/20/1996
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Title:
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REAL-TIME, ON-LINE, CALL VERIFICATION SYSTEM
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Patent #:
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Issue Dt:
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05/26/1998
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Application #:
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08686036
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Filing Dt:
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07/25/1996
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Title:
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YOICE INTERACTIVE CALL CENTER TRAINING METHOD USING ACTUAL SCREENS AND SCREEN LOGIC
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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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08874279
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Filing Dt:
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06/13/1997
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Title:
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CALL PACING METHOD
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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09045708
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Filing Dt:
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03/23/1998
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Title:
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CALL PACING METHOD
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Patent #:
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Issue Dt:
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08/28/2001
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Application #:
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09143536
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Filing Dt:
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08/28/1998
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Title:
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CALL CENTER OUTBOUND/INBOUND BALANCE SYSTEM
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Patent #:
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Issue Dt:
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10/30/2001
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Application #:
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09160047
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Filing Dt:
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09/25/1998
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Title:
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REASSIGNMENT OF AGENTS
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Patent #:
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Issue Dt:
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08/28/2001
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Application #:
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09182430
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Filing Dt:
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10/30/1998
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Title:
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OPTIMIZATION OF AGENT TRANSFERS IN CALL BLENDING
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|
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Patent #:
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Issue Dt:
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07/02/2002
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Application #:
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09466040
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Filing Dt:
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12/17/1999
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Title:
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VLAN TAG TRANSPORT WITHIN A SWITCH
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Patent #:
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Issue Dt:
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08/21/2001
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Application #:
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09505710
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Filing Dt:
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02/17/2000
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Title:
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System for managing agent assignments background of the invention
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Patent #:
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|
Issue Dt:
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07/11/2006
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Application #:
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10687702
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Filing Dt:
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10/20/2003
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Publication #:
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Pub Dt:
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06/17/2004
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Title:
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METHODS AND APPARATUS FOR AUDIO DATA MONITORING AND EVALUATION USING SPEECH RECOGNITION
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Patent #:
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Issue Dt:
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11/07/2006
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Application #:
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10687703
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Filing Dt:
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10/20/2003
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Publication #:
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Pub Dt:
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04/29/2004
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Title:
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METHODS AND APPARATUS FOR AUDIO DATA ANALYSIS AND DATA MINING USING SPEECH RECOGNITION
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|
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Patent #:
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Issue Dt:
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09/01/2009
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Application #:
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10923038
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Filing Dt:
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08/23/2004
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Publication #:
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Pub Dt:
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05/26/2005
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Title:
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SYSTEM FOR AND METHOD OF AUTOMATED QUALITY MONITORING
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|
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Patent #:
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|
Issue Dt:
|
11/08/2011
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Application #:
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11590772
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Filing Dt:
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11/01/2006
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Publication #:
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Pub Dt:
|
04/12/2007
| | | | |
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Title:
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METHODS AND APPARATUS FOR AUDIO DATA ANALYSIS AND DATA MINING USING SPEECH RECOGNITION
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|
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Patent #:
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Issue Dt:
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11/01/2011
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Application #:
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12496940
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Filing Dt:
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07/02/2009
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Publication #:
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Pub Dt:
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12/10/2009
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Title:
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SYSTEM FOR AND METHOD OF AUTOMATED QUALITY MONITORING
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