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Patent Assignment Details

NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:	008850/0166			Pages:	4
		Recorded:	12/15/1997
Conveyance:	ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS).

Total properties: 12

Patent #:	5915012	Issue Dt:	06/22/1999	Application #:	08782983	Filing Dt:	01/14/1997
Title:	SYSTEM AND METHOD FOR OPERATING A PLURALITY OF CALL CENTERS

Patent #:	5765033	Issue Dt:	06/09/1998	Application #:	08795680	Filing Dt:	02/06/1997
Title:	SYSTEM FOR ROUTING ELETRONIC MAILS

Patent #:	5995614	Issue Dt:	11/30/1999	Application #:	08797406	Filing Dt:	02/10/1997
Title:	DYNAMIC REQUEING TO AVOID LATENCY IN CALL-ROUTING SYSTEMS

Patent #:	5995615	Issue Dt:	11/30/1999	Application #:	08797408	Filing Dt:	02/10/1997
Title:	EXTERNAL POSITIVISTIC FORWARD TRANSFER IN CALL-ROUTING SYSTEMS

Patent #:	5953405	Issue Dt:	09/14/1999	Application #:	08797417	Filing Dt:	02/10/1997
Title:	AGENT-PREDICTIVE ROUTING PROCESS IN CALL-ROUTING SYSTEMS

Patent #:	6185292	Issue Dt:	02/06/2001	Application #:	08797418	Filing Dt:	02/10/1997
Title:	SKILL-BASED REAL-TIME CALL ROUTING IN TELEPHONY SYSTEMS

Patent #:	5963632	Issue Dt:	10/05/1999	Application #:	08797419	Filing Dt:	02/10/1997
Title:	AGENT-INITIATED DYNAMIC REQUEING OF MISROUTED CALLS IN CALL-ROUTING SYSTEMS

Patent #:	6185291	Issue Dt:	02/06/2001	Application #:	08797420	Filing Dt:	02/10/1997
Title:	PERSONAL DESKTOP ROUTER

Patent #:	5946387	Issue Dt:	08/31/1999	Application #:	08802660	Filing Dt:	02/19/1997
Title:	AGENT-LEVEL NETWORK CALL ROUTING

Patent #:	6018578	Issue Dt:	01/25/2000	Application #:	08825665	Filing Dt:	04/03/1997
Title:	CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY

Patent #:	6181788	Issue Dt:	01/30/2001	Application #:	08947043	Filing Dt:	10/08/1997
Title:	UNIFORM CONTROL OF MIXED PLATFORMS IN TELEPHONY

Patent #:	6104801	Issue Dt:	08/15/2000	Application #:	08947306	Filing Dt:	10/08/1997
Title:	ESCALATORY REACTIVE CALL ROUTING

Assignor

Exec Dt:

12/09/1997

Assignee

A CORPORATION OF CALIFORNIA

SAN FRANCISCO, CALIFORNIA 95013

Correspondence name and address
	DONALD R. BOYS
	P.O. BOX 187
	AROMAS, CA 95004

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