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Patent #:
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Issue Dt:
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11/18/2003
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Application #:
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09329463
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Filing Dt:
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06/10/1999
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Title:
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METHOD AND APPARATUS FOR DYNAMICALLY EXCHANGING DATA AMONG PARTICIPANTS TO A CONFERENCE CALL
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Patent #:
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Issue Dt:
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04/16/2002
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Application #:
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09330392
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Filing Dt:
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06/11/1999
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Title:
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INTERNET TO VOICE MAIL MESSAGING
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Patent #:
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Issue Dt:
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02/17/2004
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Application #:
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09333215
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Filing Dt:
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06/15/1999
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Title:
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ESTIMATION OF A WORK ITEM'S WAIT-TIME FROM THE PRESENT STAGES OF PROCESSING OF PRECEDING WORK ITEMS
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Patent #:
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Issue Dt:
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10/15/2002
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Application #:
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09340552
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Filing Dt:
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06/28/1999
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Title:
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SHARED TEXT-TO-SPEECH RESOURCE
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Patent #:
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Issue Dt:
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09/18/2001
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Application #:
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09340599
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Filing Dt:
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06/28/1999
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Title:
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APPLICATION-INDEPENDENT LANGUAGE MODULE FOR LANGUAGE-INDEPENDENT APPLICATIONS
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Patent #:
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Issue Dt:
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11/20/2001
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Application #:
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09340872
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Filing Dt:
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06/28/1999
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Title:
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INFRASTRUCTURE FOR DEVELOPING APPLICATION-INDEPENDENT LANGUAGE MODULES FOR LANGUAGE-INDEPENDENT APPLICATIONS
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Patent #:
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Issue Dt:
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06/03/2003
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Application #:
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09345124
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Filing Dt:
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07/06/1999
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Title:
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TRAFFIC SHAPER THAT ACCOMMODATES MAINTENANCE CELLS WITHOUT CAUSING JITTER OR DELAY
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Patent #:
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Issue Dt:
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07/29/2003
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Application #:
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09348593
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Filing Dt:
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07/06/1999
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Title:
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MULTI-USER INTERNET ACCESS AND SECURITY SYSTEM
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Patent #:
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Issue Dt:
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03/25/2003
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Application #:
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09349272
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Filing Dt:
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07/07/1999
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Title:
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POLICY-ENABLED COMMUNICATIONS NETWORKS
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Patent #:
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Issue Dt:
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01/28/2003
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Application #:
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09357679
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Filing Dt:
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07/20/1999
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Title:
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SECURING FEATURE ACTIVATION IN A TELECOMMUNICATION SYSTEM
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Patent #:
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|
Issue Dt:
|
07/15/2003
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Application #:
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09358413
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Filing Dt:
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07/22/1999
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Title:
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DYNAMIC-RATE, DIFFERENTIAL CLASS-BASED QUALITY OF SERVICE AGENT FOR INTERNET PROTOCOL EXCHANGE SYSTEMS
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Patent #:
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Issue Dt:
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04/01/2003
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Application #:
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09358595
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Filing Dt:
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07/21/1999
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Title:
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TELEPHONE CALL CENTER MONITORING SYSTEM WITH INTEGRATED THREE-DIMENSIONAL DISPLAY OF MULTIPLE SPLIT ACTIVITY DATA
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Patent #:
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Issue Dt:
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05/21/2002
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Application #:
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09358596
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Filing Dt:
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07/21/1999
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Title:
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TELEPHONE CALL CENTER MONITORING SYSTEM ALLOWING REAL-TIME DISPLAY OF SUMMARY VIEWS AND INTERACTIVELY DEFINED DETAILED VIEWS
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Patent #:
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Issue Dt:
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02/17/2004
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Application #:
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09363775
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Filing Dt:
|
07/29/1999
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Title:
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CONSTANT IMPEDANCE DIGITAL LINE INTERFACE CIRCUIT
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09365194
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Filing Dt:
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08/02/1999
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Title:
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OPERATING SYSTEM SHUTDOWN ABSENT A KEYBOARD FOR A PROCESSOR LOCATED ON A CIRCUIT BOARD
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Patent #:
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|
Issue Dt:
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05/13/2003
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Application #:
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09368099
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Filing Dt:
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08/03/1999
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Title:
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INTELLIGENT DEVICE CONTROLLER
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Patent #:
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Issue Dt:
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09/04/2001
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Application #:
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09374395
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Filing Dt:
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08/13/1999
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Title:
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ACTIVE-PASSIVE FLOW SWITCH FAILOVER TECHNOLOGY
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Patent #:
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Issue Dt:
|
10/01/2002
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Application #:
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09375646
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Filing Dt:
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08/17/1999
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Title:
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METHOD FOR THE DEFINITION OF A CALL FORWARD OPERATION WITHIN A TELECOMMUNICATIONS SYSTEM
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Patent #:
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Issue Dt:
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06/19/2001
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Application #:
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09379498
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Filing Dt:
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08/23/1999
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Title:
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CONNECTOR HAVING IMPROVED HIGH-VOLTAGE SURGE PERFORMANCE
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Patent #:
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Issue Dt:
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09/24/2002
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Application #:
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09379678
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Filing Dt:
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08/24/1999
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Title:
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SYSTEM FOR ACCURATELY PERFORMING AN INTEGER MULTIPLY-DIVIDE OPERATION
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Patent #:
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Issue Dt:
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07/30/2002
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Application #:
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09386867
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Filing Dt:
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08/31/1999
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Title:
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BATTERY CHRGING INDICATION MESSAGE FROM A WIRELESS TERMINAL
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Patent #:
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Issue Dt:
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08/05/2003
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Application #:
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09387161
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Filing Dt:
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08/31/1999
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Title:
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ADVERTISED RING BACK IN A TELECOMMUNICATION SWITCHING SYSTEM
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Patent #:
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|
Issue Dt:
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11/05/2002
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Application #:
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09399626
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Filing Dt:
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09/20/1999
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Title:
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METHOD FOR THE MANAGEMENT OF A TELEPHONE AUTOMATIC BRANCH EXCHANGE, EXTERNAL MANAGEMENT DEVICE AND CORRESPONDING AUTOMATIC BRANCH EXCHANGE
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Patent #:
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Issue Dt:
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08/26/2003
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Application #:
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09408381
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Filing Dt:
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09/29/1999
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Title:
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ENTERPRISE-WIDE INTELLIGENT CALL CENTER ROUTING
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Patent #:
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Issue Dt:
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04/30/2002
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Application #:
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09410886
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Filing Dt:
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10/04/1999
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Title:
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SYSTEM FOR PROCESSING INCOMING CALLS BASED ON CALL PRIORITY FOR TELEPHONE STATIONS HAVING MULTIPLE LINES
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Patent #:
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|
Issue Dt:
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06/25/2002
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Application #:
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09411607
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Filing Dt:
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10/01/1999
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Publication #:
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Pub Dt:
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12/13/2001
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Title:
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PERSONAL ALERT DEVICE
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Patent #:
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Issue Dt:
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03/04/2003
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Application #:
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09411754
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Filing Dt:
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10/04/1999
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Title:
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IDENTIFYING VOICE MAIL MESSAGES USING SPEAKER IDENTIFICATION
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Patent #:
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Issue Dt:
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10/08/2002
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Application #:
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09415577
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Filing Dt:
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10/08/1999
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Title:
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WORKFLOW-SCHEDULING OPTIMIZATION DRIVEN BY TARGET COMPLETION TIME
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Patent #:
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Issue Dt:
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05/14/2002
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Application #:
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09416737
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Filing Dt:
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10/13/1999
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Title:
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MULTI-TASKING, WEB-BASED CALL CENTER
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Patent #:
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|
Issue Dt:
|
12/16/2003
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Application #:
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09420166
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Filing Dt:
|
10/18/1999
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Title:
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PRIORITY INCOMING CALL ALERTING SYSTEM FOR A WIRELESS COMMUNICATION SYSTEM
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|
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Patent #:
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|
Issue Dt:
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03/23/2004
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Application #:
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09427313
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Filing Dt:
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10/26/1999
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Title:
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REAL-TIME ADMISSION CONTROL
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Patent #:
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|
Issue Dt:
|
08/05/2003
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Application #:
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09441997
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Filing Dt:
|
11/18/1999
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Title:
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METHODS, SYSTEMS AND DEVICES FOR DISPLAYING LIVE 3-D, PARALLAX AND PANORAMIC IMAGES
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|
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Patent #:
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|
Issue Dt:
|
02/12/2002
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Application #:
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09454496
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITTION BASED ON AGENT OCCUPANCY
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Patent #:
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|
Issue Dt:
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03/18/2003
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Application #:
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09454508
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITION BASED ON SERVICE LEVELS
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Patent #:
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|
Issue Dt:
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04/01/2003
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Application #:
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09454648
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Filing Dt:
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12/06/1999
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Title:
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METHOD FOR THE MANAGEMENT OF AN AUTOMATIC BRANCH EXCHANGE WITH THE CREATION OF A TABLE OF USERS, AND CORRESPONDING AUTOMATIC BRANCH EXCHANGE
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Patent #:
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|
Issue Dt:
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04/22/2003
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Application #:
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09456044
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY PREDICTING CALL CENTER AGENT WORK TIME IN A MULTI-SKILLED AGENT ENVIRONMENT
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09456092
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Filing Dt:
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12/06/1999
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Title:
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITION BASED ON DELAY PROBABILITIES
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Patent #:
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|
Issue Dt:
|
09/02/2003
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Application #:
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09461902
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Filing Dt:
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12/15/1999
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Title:
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METHODS AND APPARATUS FOR SERVICE STATE-BASED PROCESSING OF COMMUNICAT
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Patent #:
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Issue Dt:
|
05/13/2003
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Application #:
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09461904
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Filing Dt:
|
12/15/1999
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Title:
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METHODS AND APPARATUS FOR PROCESSING OF COMMUNICATIONS IN A CALL CENTER BASED ON VARIABLE REST PERIOD DETERMINATIONS
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|
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Patent #:
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|
Issue Dt:
|
10/16/2001
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Application #:
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09464980
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Filing Dt:
|
12/16/1999
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Title:
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PACK DESIGNED TO TAKE, IN PARTICULAR, AN ELECTRICAL AND/OR ELECTRONIC BOARD, METHOD FOR THE MANUFACTURE AND ASSEMBLY OF A SYSTEM COMPRISING A CORRESPONDING PACK AND BOARD
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Patent #:
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|
Issue Dt:
|
11/18/2003
|
Application #:
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09465863
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Filing Dt:
|
12/16/1999
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Title:
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TONE DETECTION IN COMMUNICATION NETWORKS
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|
|
Patent #:
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|
Issue Dt:
|
04/22/2003
|
Application #:
|
09472690
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Filing Dt:
|
12/27/1999
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Title:
|
ALPHANUMERIC MESSAGING SYSTEM
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|
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Patent #:
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|
Issue Dt:
|
11/27/2001
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Application #:
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09473768
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Filing Dt:
|
12/29/1999
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Title:
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CIRCUIT CARD ENCLOSURE WITH INTEGRAL CIRCUIT CARD GUIDES AND HEAT DISSIPATION APERTURES
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|
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Patent #:
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|
Issue Dt:
|
11/05/2002
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Application #:
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09479333
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Filing Dt:
|
01/07/2000
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Publication #:
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|
Pub Dt:
|
06/06/2002
| | | | |
Title:
|
UNIFIED MESSAGING SYSTEM WITH VOICE MESSAGING AND TEXT MESSAGING USING TEXT-TO-SPEECH CONVERSION
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|
|
Patent #:
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|
Issue Dt:
|
11/26/2002
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Application #:
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09480296
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Filing Dt:
|
01/10/2000
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Publication #:
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|
Pub Dt:
|
12/27/2001
| | | | |
Title:
|
UNIFIED MESSAGING SYSTEM WITH AUTOMATIC LANGUAGE IDENTIFICATION FOR TEXT-TO-SPEECH CONVERSION
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|
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Patent #:
|
|
Issue Dt:
|
12/09/2003
|
Application #:
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09484099
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Filing Dt:
|
01/18/2000
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Title:
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METHODS AND APPARATUS FOR MULTI-VARIABLE WORK ASSIGNMENT IN A CALL CENTER
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|
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Patent #:
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|
Issue Dt:
|
12/10/2002
|
Application #:
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09489862
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Filing Dt:
|
01/24/2000
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Title:
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SYSTEM FOR ENSURING CALLING PARTY PRIVACY IN A CALL SCREENING SYSTEM
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Patent #:
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|
Issue Dt:
|
09/16/2003
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Application #:
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09490408
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Filing Dt:
|
01/24/2000
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Title:
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MESSAGE MONITOR APPLICATION CONCEPT AND IMPLEMENTATION
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Patent #:
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|
Issue Dt:
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10/21/2003
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Application #:
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09490789
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Filing Dt:
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01/24/2000
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Title:
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AUTOMATED TRANSACTION DISTRIBUTION SYSTEM AND METHOD IMPLEMENTING TRANSACTION DISTRIBUTION TO UNAVAILABLE AGENTS
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Patent #:
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|
Issue Dt:
|
06/04/2002
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Application #:
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09491874
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Filing Dt:
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01/27/2000
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Title:
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Fixtures and methods for increasing the efficiency of manufacturing lines
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|
Patent #:
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|
Issue Dt:
|
06/24/2003
|
Application #:
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09493633
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Filing Dt:
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01/28/2000
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Title:
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SYSTEM FOR UPDATING FIRMWARE IN A COMPUTER SYSTEM INCLUDING PERFORMING A PLURALITY OF CHECKS FOR VALIDITY OF NEW FIRMWARE DATA BEFORE NEW FIRMWARE IS USED
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|
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Patent #:
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|
Issue Dt:
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10/14/2003
|
Application #:
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09495656
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Filing Dt:
|
02/01/2000
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Title:
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METHODS AND APPARATUS FOR ANALYSIS OF LOAD-BALANCED MULTI-SITE CALL PROCESSING SYSTEMS
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|
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Patent #:
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|
Issue Dt:
|
09/16/2003
|
Application #:
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09496682
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Filing Dt:
|
02/03/2000
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Title:
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METHOD OF COMMUNICATION BETWEEN AN AUTOMATIC BRANCH EXCHANGE AND A MESSAGING SYSTEM PROVIDING AT LEAST ONE VOICE SERVICE, AUTOMATIC BRANCH EXCHANGE AND MESSAGING SYSTEM IMPLEMENTING A METHOD OF THIS KIND
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Patent #:
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Issue Dt:
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09/17/2002
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Application #:
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09497893
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Filing Dt:
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02/04/2000
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Title:
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APPARATUS FOR MULTIPLE CAVITY INJECTION MOLDING
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Patent #:
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|
Issue Dt:
|
03/23/2004
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Application #:
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09498173
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Filing Dt:
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02/04/2000
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Title:
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METHOD AND APPARATUS FOR ANALYZING PERFORMANCE DATA IN A CALL CENTER
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Patent #:
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|
Issue Dt:
|
07/08/2003
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Application #:
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09498494
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Filing Dt:
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02/03/2000
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Title:
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METHOD AND SYSTEM FOR TRANSMITTING FEATURE AND AUTHENTICATION INFORMATION FOR WIRELESS COMMUNICATION SERVICES
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Patent #:
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Issue Dt:
|
05/07/2002
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Application #:
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09503314
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Filing Dt:
|
02/14/2000
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Title:
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SPEECH-RESPONSIVE VOICE MESSAGING SYSTEM AND METHOD
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Patent #:
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|
Issue Dt:
|
04/23/2002
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Application #:
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09503409
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Filing Dt:
|
02/14/2000
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Title:
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Speech-responsive voice messaging system and method
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Patent #:
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|
Issue Dt:
|
02/18/2003
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Application #:
|
09503655
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Filing Dt:
|
02/14/2000
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Title:
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SPEECH-RESPONSIVE VOICE MESSAGING SYSTEM AND METHOD
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|
Patent #:
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|
Issue Dt:
|
03/25/2003
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Application #:
|
09504059
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Filing Dt:
|
02/14/2000
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Title:
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SPEECH-RESPONSIVE VOICE MESSAGING SYSTEM AND METHOD
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|
|
Patent #:
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|
Issue Dt:
|
01/13/2004
|
Application #:
|
09504139
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Filing Dt:
|
02/15/2000
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Title:
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DIRECT CUSTOMER CONTROL OF A NETWORK ROUTER
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|
|
Patent #:
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|
Issue Dt:
|
05/06/2003
|
Application #:
|
09507125
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Filing Dt:
|
02/18/2000
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Title:
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SOFTWARE INSTALLATION VERIFICATION TOOL
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|
|
Patent #:
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|
Issue Dt:
|
09/30/2003
|
Application #:
|
09515151
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Filing Dt:
|
02/29/2000
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Title:
|
MODIFICATION OF RE-REGISTRATION BY A WIRELESS HANDSET IN RESPONSE TO A CHANGE OF LOGICAL COVERAGE AREA
|
|
|
Patent #:
|
|
Issue Dt:
|
02/11/2003
|
Application #:
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09515312
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Filing Dt:
|
02/29/2000
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Title:
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USE OF IMMEDIATE HANDOVER TO ACHIEVE MULTI-HEAD ZONES
|
|
|
Patent #:
|
|
Issue Dt:
|
01/21/2003
|
Application #:
|
09515413
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Filing Dt:
|
02/29/2000
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Title:
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INTIALIZATION OF DYNAMIC LOGICAL COVERAGE AREAS FOR WIRELESS BASE STATIONS
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|
|
Patent #:
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|
Issue Dt:
|
11/18/2003
|
Application #:
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09515447
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Filing Dt:
|
02/29/2000
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Title:
|
DYNAMIC LOGICAL COVERAGE AREAS FOR WIRELESS BASE STATIONS
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|
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Patent #:
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|
Issue Dt:
|
09/30/2003
|
Application #:
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09516386
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Filing Dt:
|
03/01/2000
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Title:
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SYSTEM AND METHOD OF NETWORK INDEPENDENT REMOTE CONFIGURATION OF INTERNET SERVER APPLIANCE
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Patent #:
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Issue Dt:
|
10/15/2002
|
Application #:
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09519217
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Filing Dt:
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03/06/2000
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Title:
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PERSONAL VIRTUAL ASSISTANT WITH SEMANTIC TAGGING
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Patent #:
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Issue Dt:
|
11/13/2001
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Application #:
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09521724
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Filing Dt:
|
03/09/2000
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Title:
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Resonant capacitive coupler
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Patent #:
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Issue Dt:
|
12/04/2001
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Application #:
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09521727
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Filing Dt:
|
03/09/2000
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Title:
|
Sheet-metal antenna
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Patent #:
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Issue Dt:
|
10/21/2003
|
Application #:
|
09521795
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Filing Dt:
|
03/09/2000
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Title:
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RESERVING RESOURCES FOR ANTICIPATED WORK ITEMS VIA SIMULATED WORK ITEMS
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Patent #:
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Issue Dt:
|
07/29/2003
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Application #:
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09521935
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Filing Dt:
|
03/09/2000
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Title:
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ELECTRONIC STACKED ASSEMBLY
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Patent #:
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Issue Dt:
|
11/06/2001
|
Application #:
|
09522450
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Filing Dt:
|
03/09/2000
|
Title:
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A METHOD OF TUNING A PLANAR FILTER WITH ADDITIONAL COUPLING CREATED BY BENT RESONATOR ELEMENTS
|
|
|
Patent #:
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|
Issue Dt:
|
04/01/2003
|
Application #:
|
09523478
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Filing Dt:
|
03/10/2000
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Title:
|
CONNECTION FOR ELECTROMAGNETIC INTERFERENCE ENCLOSURES
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|
|
Patent #:
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Issue Dt:
|
12/11/2001
|
Application #:
|
09523913
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Filing Dt:
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03/09/2000
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Title:
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Transceiver stacked assembly
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Patent #:
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Issue Dt:
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10/22/2002
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Application #:
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09524023
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Filing Dt:
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03/13/2000
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Title:
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APPARATUS AND METHOD FOR STORAGE AND ACCELERATED PLAYBACK OF VOICE SAMPLES IN A CALL CENTER
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Patent #:
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Issue Dt:
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11/06/2001
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Application #:
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09533555
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Filing Dt:
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11/01/1999
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Title:
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METHOD OF USING A PACKING INSERT AS AN ASSEMBLY FIXTURE
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Patent #:
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Issue Dt:
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09/03/2002
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Application #:
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09537051
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Filing Dt:
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03/28/2000
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Title:
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METHOD FOR POSITIONING COMPONENTS HAVING CRITICAL POSITIONING TOLERANCES FOR ATTACHMENT TO A CIRCUIT BOARD
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Patent #:
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Issue Dt:
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07/17/2001
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Application #:
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09538048
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Filing Dt:
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03/29/2000
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Title:
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Coil former
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Patent #:
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Issue Dt:
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12/10/2002
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Application #:
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09548767
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Filing Dt:
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04/13/2000
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Title:
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MESSAGE FORWARDING OF MULTIPLE TYPES OF MESSAGES BASED UPON A CRITERIA
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Patent #:
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Issue Dt:
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04/29/2003
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Application #:
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09563129
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Filing Dt:
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05/02/2000
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Title:
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CONSUMER CONTACT TOLL OPTIMIZER
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Patent #:
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Issue Dt:
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09/17/2002
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Application #:
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09586168
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Filing Dt:
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06/01/2000
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Title:
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SYSTEM FOR INTEGRATING AGENT DATABASE ACCESS SKILLS IN CALL CENTER AGENT ASSIGNMENT APPLICATIONS
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Patent #:
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Issue Dt:
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03/09/2004
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Application #:
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09586174
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Filing Dt:
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06/01/2000
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Title:
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SYSTEM FOR AUTOMATICALLY ASSIGNING SKILL LEVELS TO MULTIPLE SKILLED AGENTS IN CALL CENTER AGENT ASSIGNMENT APPLICATIONS
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Patent #:
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Issue Dt:
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08/20/2002
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Application #:
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09605445
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Filing Dt:
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06/28/2000
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Title:
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ELECTRICAL POWER CONNECTOR FOR PRINTED CIRCUIT BOARDS
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Patent #:
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Issue Dt:
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11/18/2003
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Application #:
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09628481
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Filing Dt:
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07/31/2000
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Title:
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ANSWER DETECTION FOR IP BASED TELEPHONES USING PASSIVE DETECTION
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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09629069
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Filing Dt:
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07/31/2000
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Title:
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TONE BASED ANSWER DETECTION FOR IP BASED TELEPHONES
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Patent #:
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Issue Dt:
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09/30/2003
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Application #:
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09629791
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Filing Dt:
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07/31/2000
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Title:
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AUTOMATIC CONCEALMENT OF PRODUCT SERIALIZATION INFORMATION
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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09649369
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Filing Dt:
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08/28/2000
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Title:
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APPARATUS FOR GROUNDING A SECURING PRINTED CIRCUIT BOARDS IN A CARRIER
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Patent #:
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Issue Dt:
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04/30/2002
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Application #:
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09651707
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Filing Dt:
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08/31/2000
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Title:
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Electromagnetic compatibility sleeve for electrical interconnections
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Patent #:
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Issue Dt:
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08/06/2002
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Application #:
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09651708
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Filing Dt:
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08/31/2000
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Title:
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SELF-ADHERING ELECTROMAGNETIC INTERFERENCE DOOR SEAL
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Patent #:
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Issue Dt:
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02/10/2004
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Application #:
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09662294
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Filing Dt:
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09/15/2000
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Title:
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INTEGRATED WORK MANAGEMENT ENGINE FOR CUSTOMER CARE IN A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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03/12/2002
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Application #:
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09666192
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Filing Dt:
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09/21/2000
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Title:
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Sheet-metal filter
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Patent #:
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Issue Dt:
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01/06/2004
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Application #:
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09718909
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Filing Dt:
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11/22/2000
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Title:
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INTEGRATION OF REMOTE ACCESS AND SERVICE
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Patent #:
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Issue Dt:
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03/02/2004
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Application #:
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09723114
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Filing Dt:
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11/27/2000
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Title:
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ARRANGEMENT FOR USING DYNAMIC METRICS TO MONITOR CONTACT CENTER PERFORMANCE
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Patent #:
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Issue Dt:
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12/23/2003
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Application #:
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09769222
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Filing Dt:
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01/24/2001
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Publication #:
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Pub Dt:
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07/25/2002
| | | | |
Title:
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TELEPHONE HANDSET FOR MIXED-MODE VOICE-AND-TDD COMMUNICATION
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Patent #:
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Issue Dt:
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04/29/2003
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Application #:
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09780685
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Filing Dt:
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02/08/2001
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Publication #:
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Pub Dt:
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10/25/2001
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Title:
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SCHEDULED INTERNET PROTOCOL TELEPHONE INSTRUMENT SYSTEM
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Patent #:
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Issue Dt:
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10/01/2002
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Application #:
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09796236
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Filing Dt:
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02/28/2001
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Publication #:
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Pub Dt:
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08/29/2002
| | | | |
Title:
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DETECTION OF DEVICES ON A LOCAL AREA NETWORK
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Patent #:
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Issue Dt:
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02/24/2004
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Application #:
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10013048
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Filing Dt:
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12/07/2001
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Publication #:
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Pub Dt:
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06/12/2003
| | | | |
Title:
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SPEECH ANALYSIS BASED ANSWER DETECTION FOR IP BASED TELEPHONES
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Patent #:
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Issue Dt:
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08/12/2003
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Application #:
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10016208
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Filing Dt:
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11/02/2001
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Publication #:
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Pub Dt:
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05/08/2003
| | | | |
Title:
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ELECTRONIC CIRCUIT PROTECTION DEVICE
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Patent #:
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Issue Dt:
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05/06/2003
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Application #:
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10097081
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Filing Dt:
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03/12/2002
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Publication #:
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Pub Dt:
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07/11/2002
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Title:
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RULES-BASED QUEUING OF CALLS TO CALL-HANDLING RESOURCES
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