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Reel/Frame:061808/0358   Pages: 11
Recorded: 10/31/2022
Attorney Dkt #:037984-0017
Conveyance: SUPPLEMENT NO. 1 TO GRANT OF SECURITY INTEREST IN PATENT RIGHTS
Total properties: 70
1
Patent #:
7787610
Issue Dt:
08/31/2010
Application #:
10915179
Filing Dt:
08/10/2004
Title:
AUTOMATIC CALL DIRECTOR FIRST IN FIRST OUT LOAD-BALANCING ACCESSORY
2
Patent #:
8229101
Issue Dt:
07/24/2012
Application #:
10955086
Filing Dt:
09/30/2004
Title:
PUNCTUALITY CALL CENTER METRIC
3
Patent #:
8594311
Issue Dt:
11/26/2013
Application #:
11143857
Filing Dt:
06/02/2005
Publication #:
US20060277550
Pub Dt:
12/07/2006
Title:
EXPECTED WAIT TIME AUGMENTATION SYSTEM AND METHOD
4
Patent #:
7746999
Issue Dt:
06/29/2010
Application #:
11206723
Filing Dt:
08/18/2005
Publication #:
US20070041565
Pub Dt:
02/22/2007
Title:
RESOURCE BASED QUEUE MANAGEMENT SYSTEM AND METHOD
5
Patent #:
8150023
Issue Dt:
04/03/2012
Application #:
11246409
Filing Dt:
10/07/2005
Publication #:
US20070116208
Pub Dt:
05/24/2007
Title:
AUTOMATED SYSTEM AND METHOD FOR DISTINGUISHING AUDIO SIGNALS RECEIVED IN RESPONSE TO PLACING AND OUTBOUND CALL
6
Patent #:
8514872
Issue Dt:
08/20/2013
Application #:
11820253
Filing Dt:
06/19/2007
Publication #:
US20080317058
Pub Dt:
12/25/2008
Title:
ACCESSORY QUEUE MANAGEMENT SYSTEM AND METHOD FOR INTERACTING WITH A QUEUING SYSTEM
7
Patent #:
8112069
Issue Dt:
02/07/2012
Application #:
12320516
Filing Dt:
01/28/2009
Publication #:
US20100190476
Pub Dt:
07/29/2010
Title:
SYSTEM AND METHOD FOR ESTABLISHING AUTOMATED CALL BACK USING A MOBILE COMMUNICATION DEVICE
8
Patent #:
8213911
Issue Dt:
07/03/2012
Application #:
12320517
Filing Dt:
01/28/2009
Publication #:
US20100190477
Pub Dt:
07/29/2010
Title:
MOBILE COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK
9
Patent #:
8223956
Issue Dt:
07/17/2012
Application #:
12656399
Filing Dt:
01/28/2010
Publication #:
US20100189250
Pub Dt:
07/29/2010
Title:
SYSTEM AND METHOD FOR MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS
10
Patent #:
8792866
Issue Dt:
07/29/2014
Application #:
13446758
Filing Dt:
04/13/2012
Publication #:
US20120196578
Pub Dt:
08/02/2012
Title:
COMMUNICATION DEVICE FOR ESTABLISHING CALL BACK
11
Patent #:
9386155
Issue Dt:
07/05/2016
Application #:
13446923
Filing Dt:
04/13/2012
Publication #:
US20120288075
Pub Dt:
11/15/2012
Title:
COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
12
Patent #:
9055149
Issue Dt:
06/09/2015
Application #:
13479870
Filing Dt:
05/24/2012
Publication #:
US20120295596
Pub Dt:
11/22/2012
Title:
MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS USING IMAGE TECHNOLOGY
13
Patent #:
9578175
Issue Dt:
02/21/2017
Application #:
13619629
Filing Dt:
09/14/2012
Publication #:
US20130243180
Pub Dt:
09/19/2013
Title:
COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
14
Patent #:
9398154
Issue Dt:
07/19/2016
Application #:
13620048
Filing Dt:
09/14/2012
Publication #:
US20130251139
Pub Dt:
09/26/2013
Title:
COMMUNICATION SYSTEM FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
15
Patent #:
9516168
Issue Dt:
12/06/2016
Application #:
13656305
Filing Dt:
10/19/2012
Publication #:
US20140113548
Pub Dt:
04/24/2014
Title:
MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS USING NEAR-FIELD COMMUNICATIONS
16
Patent #:
8938221
Issue Dt:
01/20/2015
Application #:
13659902
Filing Dt:
10/24/2012
Publication #:
US20130054684
Pub Dt:
02/28/2013
Title:
SYSTEM AND METHOD FOR PROVIDING A CALLBACK CLOUD
17
Patent #:
9294624
Issue Dt:
03/22/2016
Application #:
13842237
Filing Dt:
03/15/2013
Publication #:
US20130301820
Pub Dt:
11/14/2013
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
18
Patent #:
9143614
Issue Dt:
09/22/2015
Application #:
13959749
Filing Dt:
08/06/2013
Publication #:
US20140098949
Pub Dt:
04/10/2014
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
19
Patent #:
9355183
Issue Dt:
05/31/2016
Application #:
14073764
Filing Dt:
11/06/2013
Publication #:
US20140067788
Pub Dt:
03/06/2014
Title:
System and Method for Contact Information Integration with Search Results
20
Patent #:
9094516
Issue Dt:
07/28/2015
Application #:
14178589
Filing Dt:
02/12/2014
Publication #:
US20140146960
Pub Dt:
05/29/2014
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
21
Patent #:
10769668
Issue Dt:
09/08/2020
Application #:
14247251
Filing Dt:
04/08/2014
Publication #:
US20150287087
Pub Dt:
10/08/2015
Title:
REAL-TIME CONSUMER INTERACTION VIA MEDIA BROADCAST
22
Patent #:
10375245
Issue Dt:
08/06/2019
Application #:
14532001
Filing Dt:
11/04/2014
Publication #:
US20150056964
Pub Dt:
02/26/2015
Title:
UNIFIED CROSS CHANNEL COMMUNICATIONS
23
Patent #:
10027806
Issue Dt:
07/17/2018
Application #:
14810493
Filing Dt:
07/28/2015
Publication #:
US20150334238
Pub Dt:
11/19/2015
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
24
Patent #:
9451088
Issue Dt:
09/20/2016
Application #:
14860673
Filing Dt:
09/21/2015
Publication #:
US20160021252
Pub Dt:
01/21/2016
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
25
Patent #:
9805129
Issue Dt:
10/31/2017
Application #:
15169681
Filing Dt:
05/31/2016
Publication #:
US20160275198
Pub Dt:
09/22/2016
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
26
Patent #:
9942403
Issue Dt:
04/10/2018
Application #:
15199945
Filing Dt:
06/30/2016
Publication #:
US20160373582
Pub Dt:
12/22/2016
Title:
COMMUNICATION SYSTEM FOR DETERMINING QUEUE USING CONTEXTUAL DATA
27
Patent #:
9992340
Issue Dt:
06/05/2018
Application #:
15210720
Filing Dt:
07/14/2016
Publication #:
US20160323452
Pub Dt:
11/03/2016
Title:
COMMUNICATION SYSTEM FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES
28
Patent #:
9582779
Issue Dt:
02/28/2017
Application #:
15268606
Filing Dt:
09/18/2016
Title:
SYSTEM AND METHOD FOR ENHANCED CUSTOMER EXPERIENCE WORKFLOW
29
Patent #:
9807236
Issue Dt:
10/31/2017
Application #:
15271168
Filing Dt:
09/20/2016
Publication #:
US20170134579
Pub Dt:
05/11/2017
Title:
SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION
30
Patent #:
9998600
Issue Dt:
06/12/2018
Application #:
15366663
Filing Dt:
12/01/2016
Publication #:
US20170085715
Pub Dt:
03/23/2017
Title:
MANAGING, DIRECTING, AND QUEUING COMMUNICATION EVENTS USING NEAR-FIELD COMMUNICATIONS
31
Patent #:
9762734
Issue Dt:
09/12/2017
Application #:
15411321
Filing Dt:
01/20/2017
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING
32
Patent #:
10367766
Issue Dt:
07/30/2019
Application #:
15411424
Filing Dt:
01/20/2017
Publication #:
US20180212909
Pub Dt:
07/26/2018
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING
33
Patent #:
10455090
Issue Dt:
10/22/2019
Application #:
15411534
Filing Dt:
01/20/2017
Publication #:
US20170230505
Pub Dt:
08/10/2017
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING AND ENHANCEMENT IN A CONTACT CENTER ENVIRONMENT
34
Patent #:
10902367
Issue Dt:
01/26/2021
Application #:
15445892
Filing Dt:
02/28/2017
Publication #:
US20170270453
Pub Dt:
09/21/2017
Title:
SYSTEM AND METHOD FOR ENHANCED CUSTOMER EXPERIENCE WORKFLOW
35
Patent #:
10063703
Issue Dt:
08/28/2018
Application #:
15692706
Filing Dt:
08/31/2017
Publication #:
US20180213086
Pub Dt:
07/26/2018
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING
36
Patent #:
10650070
Issue Dt:
05/12/2020
Application #:
15798394
Filing Dt:
10/31/2017
Publication #:
US20180181664
Pub Dt:
06/28/2018
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
37
Patent #:
10382627
Issue Dt:
08/13/2019
Application #:
16038133
Filing Dt:
07/17/2018
Publication #:
US20190052755
Pub Dt:
02/14/2019
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
38
Patent #:
11012568
Issue Dt:
05/18/2021
Application #:
16058044
Filing Dt:
08/08/2018
Publication #:
US20180376003
Pub Dt:
12/27/2018
Title:
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
39
Patent #:
10291778
Issue Dt:
05/14/2019
Application #:
16106491
Filing Dt:
08/21/2018
Publication #:
US20180359362
Pub Dt:
12/13/2018
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING
40
Patent #:
11115533
Issue Dt:
09/07/2021
Application #:
16520533
Filing Dt:
07/24/2019
Publication #:
US20200059560
Pub Dt:
02/20/2020
Title:
UNIFIED CROSS CHANNEL COMMUNICATIONS
41
Patent #:
11146517
Issue Dt:
10/12/2021
Application #:
16523501
Filing Dt:
07/26/2019
Publication #:
US20190356624
Pub Dt:
11/21/2019
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING
42
Patent #:
10805468
Issue Dt:
10/13/2020
Application #:
16540016
Filing Dt:
08/13/2019
Publication #:
US20200106883
Pub Dt:
04/02/2020
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
43
Patent #:
10609218
Issue Dt:
03/31/2020
Application #:
16542577
Filing Dt:
08/16/2019
Title:
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT
44
Patent #:
10735589
Issue Dt:
08/04/2020
Application #:
16583967
Filing Dt:
09/26/2019
Title:
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION
45
Patent #:
11431847
Issue Dt:
08/30/2022
Application #:
16591096
Filing Dt:
10/02/2019
Publication #:
US20200036834
Pub Dt:
01/30/2020
Title:
INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING AND ENHANCEMENT IN A CONTACT CENTER ENVIRONMENT
46
Patent #:
10992811
Issue Dt:
04/27/2021
Application #:
16836798
Filing Dt:
03/31/2020
Publication #:
US20200366791
Pub Dt:
11/19/2020
Title:
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT
47
Patent #:
10970348
Issue Dt:
04/06/2021
Application #:
16872942
Filing Dt:
05/12/2020
Publication #:
US20200410020
Pub Dt:
12/31/2020
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
48
Patent #:
11503160
Issue Dt:
11/15/2022
Application #:
16985093
Filing Dt:
08/04/2020
Publication #:
US20210120127
Pub Dt:
04/22/2021
Title:
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION
49
Patent #:
11032424
Issue Dt:
06/08/2021
Application #:
17011248
Filing Dt:
09/03/2020
Publication #:
US20200396337
Pub Dt:
12/17/2020
Title:
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
50
Patent #:
11232487
Issue Dt:
01/25/2022
Application #:
17014889
Filing Dt:
09/08/2020
Publication #:
US20200402109
Pub Dt:
12/24/2020
Title:
REAL-TIME CONSUMER INTERACTION VIA MEDIA BROADCAST
51
Patent #:
11553088
Issue Dt:
01/10/2023
Application #:
17069216
Filing Dt:
10/13/2020
Publication #:
US20210136227
Pub Dt:
05/06/2021
Title:
SYSTEM AND METHOD FOR CONTACT INFORMATION INTEGRATION WITH SEARCH RESULTS
52
Patent #:
11489964
Issue Dt:
11/01/2022
Application #:
17235408
Filing Dt:
04/20/2021
Publication #:
US20220014626
Pub Dt:
01/13/2022
Title:
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT
53
Patent #:
11356559
Issue Dt:
06/07/2022
Application #:
17237342
Filing Dt:
04/22/2021
Publication #:
US20220014627
Pub Dt:
01/13/2022
Title:
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
54
Patent #:
11522997
Issue Dt:
12/06/2022
Application #:
17336405
Filing Dt:
06/02/2021
Publication #:
US20210400140
Pub Dt:
12/23/2021
Title:
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
55
Patent #:
11546472
Issue Dt:
01/03/2023
Application #:
17358331
Filing Dt:
06/25/2021
Publication #:
US20210321002
Pub Dt:
10/14/2021
Title:
SYSTEM AND METHOD FOR A CLOUD CALLBACK PLATFORM
56
Patent #:
11223725
Issue Dt:
01/11/2022
Application #:
17389837
Filing Dt:
07/30/2021
Publication #:
US20210352177
Pub Dt:
11/11/2021
Title:
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION
57
Patent #:
11431851
Issue Dt:
08/30/2022
Application #:
17458725
Filing Dt:
08/27/2021
Publication #:
US20210385334
Pub Dt:
12/09/2021
Title:
SYSTEM AND METHOD FOR SECURE TRANSITORY DATA STORAGE AND MANAGEMENT
58
Patent #:
11394829
Issue Dt:
07/19/2022
Application #:
17540114
Filing Dt:
12/01/2021
Publication #:
US20220094791
Pub Dt:
03/24/2022
Title:
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS
59
Patent #:
11418650
Issue Dt:
08/16/2022
Application #:
17540130
Filing Dt:
12/01/2021
Publication #:
US20220094792
Pub Dt:
03/24/2022
Title:
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTING AND CALLBACK PACING
60
Patent #:
11394830
Issue Dt:
07/19/2022
Application #:
17546113
Filing Dt:
12/09/2021
Publication #:
US20220103687
Pub Dt:
03/31/2022
Title:
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUTHENTICATION
61
Patent #:
11483430
Issue Dt:
10/25/2022
Application #:
17572405
Filing Dt:
01/10/2022
Publication #:
US20220150356
Pub Dt:
05/12/2022
Title:
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION
62
Patent #:
NONE
Issue Dt:
Application #:
17572620
Filing Dt:
01/10/2022
Publication #:
US20220131976
Pub Dt:
04/28/2022
Title:
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION
63
Patent #:
11551266
Issue Dt:
01/10/2023
Application #:
17573573
Filing Dt:
01/11/2022
Publication #:
US20220148040
Pub Dt:
05/12/2022
Title:
REAL-TIME CONSUMER INTERACTION VIA MEDIA BROADCAST
64
Patent #:
11599909
Issue Dt:
03/07/2023
Application #:
17583187
Filing Dt:
01/24/2022
Publication #:
US20220150603
Pub Dt:
05/12/2022
Title:
REAL-TIME CONSUMER INTERACTION VIA MEDIA BROADCAST
65
Patent #:
11528363
Issue Dt:
12/13/2022
Application #:
17667034
Filing Dt:
02/08/2022
Publication #:
US20220174154
Pub Dt:
06/02/2022
Title:
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
66
Patent #:
11582347
Issue Dt:
02/14/2023
Application #:
17667522
Filing Dt:
02/08/2022
Publication #:
US20220174155
Pub Dt:
06/02/2022
Title:
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
67
Patent #:
11522998
Issue Dt:
12/06/2022
Application #:
17667855
Filing Dt:
02/09/2022
Publication #:
US20220166883
Pub Dt:
05/26/2022
Title:
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
68
Patent #:
11601553
Issue Dt:
03/07/2023
Application #:
17667910
Filing Dt:
02/09/2022
Publication #:
US20220166884
Pub Dt:
05/26/2022
Title:
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
69
Patent #:
11917105
Issue Dt:
02/27/2024
Application #:
17710982
Filing Dt:
03/31/2022
Publication #:
US20220294908
Pub Dt:
09/15/2022
Title:
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
70
Patent #:
11553089
Issue Dt:
01/10/2023
Application #:
17750918
Filing Dt:
05/23/2022
Publication #:
US20220279070
Pub Dt:
09/01/2022
Title:
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION
Assignor
1
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Exec Dt:
10/27/2022
Assignee
1
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
1100 NORTH MARKET STREET
WILMINGTON, DELAWARE 19890
Correspondence name and address
LATHAM & WATKINS LLP, C/O JESSICA BAJADA
1271 AVENUE OF THE AMERICAS
NEW YORK, NY 10020

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