skip navigationU S P T O SealUnited States Patent and Trademark Office AOTW logo
Home|Site Index|Search|Guides|Contacts|eBusiness|eBiz alerts|News|Help
Assignments on the Web > Patent Query
Patent Assignment Details
NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:061850/0397   Pages: 8
Recorded: 11/22/2022
Attorney Dkt #:063053-0025
Conveyance: SECURITY INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 32
1
Patent #:
8661049
Issue Dt:
02/25/2014
Application #:
13544890
Filing Dt:
07/09/2012
Publication #:
US20140012841
Pub Dt:
01/09/2014
Title:
WEIGHT-BASED STEMMING FOR IMPROVING SEARCH QUALITY
2
Patent #:
9172807
Issue Dt:
10/27/2015
Application #:
13610771
Filing Dt:
09/11/2012
Publication #:
US20130163731
Pub Dt:
06/27/2013
Title:
TECHNIQUES FOR CUSTOMER RELATIONSHIP MANAGEMENT
3
Patent #:
9910931
Issue Dt:
03/06/2018
Application #:
14219738
Filing Dt:
03/19/2014
Publication #:
US20150268836
Pub Dt:
09/24/2015
Title:
SUGGESTIVE INPUT SYSTEMS, METHODS AND APPLICATIONS FOR DATA RULE CREATION
4
Patent #:
10348898
Issue Dt:
07/09/2019
Application #:
14860091
Filing Dt:
09/21/2015
Publication #:
US20160352905
Pub Dt:
12/01/2016
Title:
TECHNIQUES FOR CUSTOMER RELATIONSHIP MANAGEMENT
5
Patent #:
10721331
Issue Dt:
07/21/2020
Application #:
15154638
Filing Dt:
05/13/2016
Publication #:
US20170331923
Pub Dt:
11/16/2017
Title:
USING AN INTEGRATION SERVICE TO FACILITATE INTERACTIONS BETWEEN SOFTWARE SYSTEMS
6
Patent #:
10580012
Issue Dt:
03/03/2020
Application #:
15607318
Filing Dt:
05/26/2017
Publication #:
US20170286972
Pub Dt:
10/05/2017
Title:
ARTICLE-SUGGESTION SYSTEM FOR AUTOMATICALLY RESOLVING CUSTOMER-SERVICE REQUESTS
7
Patent #:
10795987
Issue Dt:
10/06/2020
Application #:
15720319
Filing Dt:
09/29/2017
Publication #:
US20190102536
Pub Dt:
04/04/2019
Title:
RATE-LIMITING API CALLS FOR AN ACCOUNT IN A CUSTOMER-RELATIONSHIP-MANAGEMENT SYSTEM BASED ON PREDICTED ABUSIVE BEHAVIOR
8
Patent #:
10447498
Issue Dt:
10/15/2019
Application #:
15727106
Filing Dt:
10/06/2017
Publication #:
US20190109729
Pub Dt:
04/11/2019
Title:
FACILITATING COMMUNICATIONS BETWEEN VIRTUAL PRIVATE CLOUDS HOSTED BY DIFFERENT CLOUD PROVIDERS
9
Patent #:
10699183
Issue Dt:
06/30/2020
Application #:
15912181
Filing Dt:
03/05/2018
Publication #:
US20180197072
Pub Dt:
07/12/2018
Title:
AUTOMATED SYSTEM FOR PROPOSING HELP CENTER ARTICLES TO BE WRITTEN TO FACILITATE RESOLVING CUSTOMER-SERVICE REQUESTS
10
Patent #:
11070671
Issue Dt:
07/20/2021
Application #:
15930335
Filing Dt:
05/12/2020
Title:
MIDDLEWARE PIPELINE THAT PROVIDES ACCESS TO EXTERNAL SERVERS TO FACILITATE CUSTOMER-SUPPORT CONVERSATIONS
11
Patent #:
11146512
Issue Dt:
10/12/2021
Application #:
15930339
Filing Dt:
05/12/2020
Title:
HANDING OFF CUSTOMER-SUPPORT CONVERSATIONS BETWEEN A HUMAN AGENT AND A BOT WITHOUT REQUIRING CODE CHANGES
12
Patent #:
11044090
Issue Dt:
06/22/2021
Application #:
16043717
Filing Dt:
07/24/2018
Publication #:
US20200036526
Pub Dt:
01/30/2020
Title:
FACILITATING REQUEST AUTHENTICATION AT A NETWORK EDGE DEVICE
13
Patent #:
11436610
Issue Dt:
09/06/2022
Application #:
16232482
Filing Dt:
12/26/2018
Publication #:
US20190130415
Pub Dt:
05/02/2019
Title:
AUTOMATICALLY CLUSTERING CUSTOMER-SUPPORT REQUESTS TO FORM CUSTOMER-SUPPORT TOPICS
14
Patent #:
11397952
Issue Dt:
07/26/2022
Application #:
16369545
Filing Dt:
03/29/2019
Publication #:
US20190236613
Pub Dt:
08/01/2019
Title:
SEMI-SUPERVISED, DEEP-LEARNING APPROACH FOR REMOVING IRRELEVANT SENTENCES FROM TEXT IN A CUSTOMER-SUPPORT SYSTEM
15
Patent #:
10992810
Issue Dt:
04/27/2021
Application #:
16414545
Filing Dt:
05/16/2019
Publication #:
US20190356780
Pub Dt:
11/21/2019
Title:
WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES
16
Patent #:
10841190
Issue Dt:
11/17/2020
Application #:
16779058
Filing Dt:
01/31/2020
Title:
USING AN INVERSE CUMULATIVE HISTOGRAM TO EFFICIENTLY ANALYZE WEB SERVICE REQUEST LATENCIES
17
Patent #:
NONE
Issue Dt:
Application #:
16818852
Filing Dt:
03/13/2020
Publication #:
US20210287260
Pub Dt:
09/16/2021
Title:
ENCODING CONVERSATIONAL STATE AND SEMANTICS IN A DIALOGUE TREE TO FACILITATE AUTOMATED CUSTOMER-SUPPORT CONVERSATIONS
18
Patent #:
NONE
Issue Dt:
Application #:
16854651
Filing Dt:
04/21/2020
Publication #:
US20210326896
Pub Dt:
10/21/2021
Title:
AUTOMATICALLY SUGGESTING MACROS TO HELP AGENTS PROCESS TICKETS IN AN ONLINE CUSTOMER-SUPPORT SYSTEM
19
Patent #:
NONE
Issue Dt:
Application #:
16927698
Filing Dt:
07/13/2020
Publication #:
US20220012673
Pub Dt:
01/13/2022
Title:
MAINTAINING STATUS INFORMATION FOR CUSTOMER-SUPPORT AGENTS ACROSS MULTIPLE CHANNELS
20
Patent #:
11496372
Issue Dt:
11/08/2022
Application #:
16932199
Filing Dt:
07/17/2020
Publication #:
US20220021591
Pub Dt:
01/20/2022
Title:
PROVIDING FAST TRIGGER MATCHING TO SUPPORT BUSINESS RULES THAT MODIFY CUSTOMER-SUPPORT TICKETS
21
Patent #:
11281627
Issue Dt:
03/22/2022
Application #:
17132745
Filing Dt:
12/23/2020
Publication #:
US20220019556
Pub Dt:
01/20/2022
Title:
FACILITATING QUICK EVALUATION OF TRIGGER CONDITIONS FOR BUSINESS RULES THAT MODIFY CUSTOMER SUPPORT TICKETS
22
Patent #:
11343379
Issue Dt:
05/24/2022
Application #:
17216011
Filing Dt:
03/29/2021
Publication #:
US20210218841
Pub Dt:
07/15/2021
Title:
WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES
23
Patent #:
11714746
Issue Dt:
08/01/2023
Application #:
17375164
Filing Dt:
07/14/2021
Publication #:
US20230023876
Pub Dt:
01/26/2023
Title:
COMPARING THE PERFORMANCE OF MULTIPLE APPLICATION VERSIONS
24
Patent #:
11503156
Issue Dt:
11/15/2022
Application #:
17470153
Filing Dt:
09/09/2021
Publication #:
US20210409358
Pub Dt:
12/30/2021
Title:
HANDING OFF CUSTOMER-SUPPORT CONVERSATIONS BETWEEN A HUMAN AGENT AND A BOT WITHOUT REQUIRING CODE CHANGES
25
Patent #:
NONE
Issue Dt:
Application #:
17483182
Filing Dt:
09/23/2021
Publication #:
US20230092073
Pub Dt:
03/23/2023
Title:
SPLIT TRIGGERS FOR EXECUTING COMPUTER OPERATIONS
26
Patent #:
NONE
Issue Dt:
Application #:
17505168
Filing Dt:
10/19/2021
Publication #:
US20220129342
Pub Dt:
04/28/2022
Title:
CONSERVING COMPUTER RESOURCES THROUGH QUERY TERMINATION
27
Patent #:
NONE
Issue Dt:
Application #:
17559267
Filing Dt:
12/22/2021
Publication #:
US20230195743
Pub Dt:
06/22/2023
Title:
BALANCING TIME-CONSTRAINED DATA TRANSFORMATION WORKFLOWS
28
Patent #:
11595523
Issue Dt:
02/28/2023
Application #:
17724895
Filing Dt:
04/20/2022
Publication #:
US20220247865
Pub Dt:
08/04/2022
Title:
WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES
29
Patent #:
NONE
Issue Dt:
Application #:
17742307
Filing Dt:
05/11/2022
Publication #:
US20220391714
Pub Dt:
12/08/2022
Title:
PREDICTING A SET OF FITTED KNOWLEDGE ELEMENTS
30
Patent #:
NONE
Issue Dt:
Application #:
17823755
Filing Dt:
08/31/2022
Publication #:
US20240070679
Pub Dt:
02/29/2024
Title:
SCHEDULING AUTOMATED WORKFLOWS TO CONSERVE COMPUTING RESOURCES
31
Patent #:
NONE
Issue Dt:
Application #:
17929117
Filing Dt:
09/01/2022
Publication #:
US20240078136
Pub Dt:
03/07/2024
Title:
OPERATING A DISTRIBUTED WORKER POOL TO CONSERVE COMPUTING RESOURCES
32
Patent #:
11711276
Issue Dt:
07/25/2023
Application #:
17955869
Filing Dt:
09/29/2022
Publication #:
US20230013289
Pub Dt:
01/19/2023
Title:
PROVIDING FAST TRIGGER MATCHING TO SUPPORT BUSINESS RULES THAT MODIFY CUSTOMER-SUPPORT TICKETS
Assignor
1
ZENDESK, INC.
Exec Dt:
11/22/2022
Assignee
1
OWL ROCK CAPITAL CORPORATION, AS COLLATERAL AGENT
399 PARK AVENUE
38TH FLOOR
NEW YORK, NEW YORK 10022
Correspondence name and address
LATHAM & WATKINS LLP, C/O JESSICA BAJADA
1271 AVENUE OF THE AMERICAS
NEW YORK, NY 10020

Search Results as of: 06/19/2024 08:12 AM
If you have any comments or questions concerning the data displayed, contact PRD / Assignments at 571-272-3350. v.2.6
Web interface last modified: August 25, 2017 v.2.6
| .HOME | INDEX| SEARCH | eBUSINESS | CONTACT US | PRIVACY STATEMENT