|
Total properties:
26
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/10/1984
|
Application #:
|
06248821
|
Filing Dt:
|
03/30/1981
|
|
Title:
|
DIGITAL INFORMATION SWITCHING SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/27/1984
|
Application #:
|
06350096
|
Filing Dt:
|
02/18/1982
|
|
Title:
|
DIGITAL INFORMATION SWITCH MATRIX WITH ON-LINE/OFF-LINE DIAGNOSTIC FEATURES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/09/1989
|
Application #:
|
07178548
|
Filing Dt:
|
04/07/1988
|
|
Title:
|
METHOD AND APPARATUS FOR PREDICTIVE DIALING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/20/1989
|
Application #:
|
07211589
|
Filing Dt:
|
06/27/1988
|
|
Title:
|
PLUG-IN CARD MODULE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/09/1990
|
Application #:
|
07226229
|
Filing Dt:
|
07/29/1988
|
|
Title:
|
AUTOMATIC CALL DISTRIBUTION (ACD) SWITCHING SYSTEM HAVING DISTRIBUTED PROCESSING CAPABILITY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/15/1997
|
Application #:
|
08115524
|
Filing Dt:
|
09/01/1993
|
|
Title:
|
METHOD AND SYSTEM FOR INTEGRATING A PLURALITY OF CALL CENTER AGENT PERFORMANCE ENHANCEMENT MODULES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/1996
|
Application #:
|
08271228
|
Filing Dt:
|
07/06/1994
|
|
Title:
|
METHOD AND SYSTEM FOR MONITORING AND CONTROLLING THE PERFORMANCE OF A CALL PROCESSING CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/09/1996
|
Application #:
|
08434261
|
Filing Dt:
|
05/03/1995
|
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY MONITORING THE PERFORMANCE QUALITY OF CALL CENTER SERVICE REPRESENTATIVES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/10/1996
|
Application #:
|
08502596
|
Filing Dt:
|
07/14/1995
|
|
Title:
|
METHOD AND SYSTEM FOR TRANSFERRING CALLS AND CALL-RELATED DATA BETWEEN A PLURALITY OF CALL CENTERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/04/1997
|
Application #:
|
08610550
|
Filing Dt:
|
03/06/1996
|
|
Title:
|
METHOD AND SYSTEM FOR MONITORING AND CONTROLLING THE PERFORMANCE OF AN ORGANIZATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/22/1999
|
Application #:
|
08660997
|
Filing Dt:
|
06/10/1996
|
|
Title:
|
SYSTEM, METHOD AND USER INTERFACE FOR DATA ANNOUNCED CALL TRANSFER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/09/1997
|
Application #:
|
08667861
|
Filing Dt:
|
06/20/1996
|
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY MONITORING THE PERFORMANCE QUALITY OF CALL CENTER SERVICE REPRESENTATIVES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/04/1997
|
Application #:
|
08707872
|
Filing Dt:
|
09/09/1996
|
|
Title:
|
METHOD AND SYSTEM FOR TRANSFERRING CALLS AND CALL-RELATED DATA BETWEEN A PLURALITY OF CALL CENTERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/10/1999
|
Application #:
|
08795950
|
Filing Dt:
|
02/28/1997
|
|
Title:
|
METHOD AND SYSTEM FOR TRANSFERRING CALLS AND CALL-RELATED DATA BETWEEN A PLURALITY OF CALL CENTERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/13/1999
|
Application #:
|
08808625
|
Filing Dt:
|
02/28/1997
|
|
Title:
|
ROUTING CALLS TO CALL CENTERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/02/2000
|
Application #:
|
08854435
|
Filing Dt:
|
05/12/1997
|
|
Title:
|
METHOD AND SYSTEM FOR MONITORING CALL CENTER SERVICE REPRESENTATIVES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/31/1999
|
Application #:
|
08854819
|
Filing Dt:
|
05/12/1997
|
|
Title:
|
METHOD AND SYSTEM FOR MONITORING CALL CENTER SERVICE REPRESENTATIVES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/06/1998
|
Application #:
|
08905316
|
Filing Dt:
|
08/04/1997
|
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY MONITORING THE PERFORMANCE QUALITY OF CALL CENTER SERVICE REPRESENTATIVES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/23/1999
|
Application #:
|
08929490
|
Filing Dt:
|
09/15/1997
|
|
Title:
|
REPRODUCTION OF A VOICE AND VIDEO SESSION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/14/2000
|
Application #:
|
09031354
|
Filing Dt:
|
02/26/1998
|
|
Title:
|
SYSTEM AND METHOD FOR DETERMINING THE PERFORMANCE OF A USER RESPONDING TO A CALL
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
09110103
|
Filing Dt:
|
07/01/1998
|
|
Publication #:
|
|
Pub Dt:
|
04/04/2002
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR IMPORTING PERFORMANCE DATA INTO A PERFORMANCE EVALUATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/02/2003
|
Application #:
|
09110106
|
Filing Dt:
|
07/01/1998
|
|
Title:
|
SYSTEM AND METHOD FOR DEFINING THE ORGANIZATIONAL STRUCTURE OF AN ENTERPRISE IN A PERFORMANCE EVALUATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/05/2003
|
Application #:
|
09110108
|
Filing Dt:
|
07/01/1998
|
|
Title:
|
SYSTEM AND METHOD FOR GENERATING AN EVALUATION IN A PERFORMANCE EVALUATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/31/2005
|
Application #:
|
09110109
|
Filing Dt:
|
07/01/1998
|
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING ACCESS PRIVILEGES FOR USERS IN A PERFORMANCE EVALUATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/10/2001
|
Application #:
|
09170930
|
Filing Dt:
|
10/13/1998
|
|
Title:
|
SYSTEM, METHOD AND USER INTERFACE FOR DATA ANNOUNCED CALL TRANSFER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/18/2003
|
Application #:
|
09300765
|
Filing Dt:
|
04/26/1999
|
|
Title:
|
ROUTING CALLS TO CALL CENTERS
|
|
