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Total properties:
17
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Patent #:
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Issue Dt:
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04/14/2015
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Application #:
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13850595
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Filing Dt:
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03/26/2013
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Publication #:
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Pub Dt:
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09/26/2013
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Title:
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SYSTEM AND METHOD FOR SUPPORTING SELF SERVICE AND ASSOCIATED AGENT-ASSISTED SERVICE CALL ROUTING
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Patent #:
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Issue Dt:
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03/31/2015
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Application #:
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13916751
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Filing Dt:
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06/13/2013
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Publication #:
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Pub Dt:
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12/18/2014
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Title:
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SYSTEM AND METHOD FOR IDENTIFYING A CALLER VIA A CALL CONNECTION, AND MATCHING THE CALLER TO A USER SESSION INVOLVING THE CALLER
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Patent #:
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Issue Dt:
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11/02/2021
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Application #:
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16663339
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Filing Dt:
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10/25/2019
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Publication #:
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Pub Dt:
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04/29/2021
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Title:
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AUTOMATED REAL-TIME CALL SUMMARIZATION
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Patent #:
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Issue Dt:
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01/10/2023
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Application #:
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16808219
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Filing Dt:
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03/03/2020
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Publication #:
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Pub Dt:
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07/08/2021
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Title:
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METHOD AND APPARATUS FOR AUTOMATIC CATEGORIZATION OF CALLS IN A CALL CENTER ENVIRONMENT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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16815494
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Filing Dt:
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03/11/2020
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Publication #:
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Pub Dt:
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10/01/2020
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Title:
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SYSTEM AND METHOD FOR EXTRACTING AND PARSING FREE TEXT AND AUTOMATING EXECUTION OF DATA ENTRY, DATA RETRIEVAL AND PROCESSES FROM THE EXTRACTED AND PARSED TEXT
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Patent #:
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Issue Dt:
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07/19/2022
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Application #:
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16836850
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Filing Dt:
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03/31/2020
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Publication #:
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Pub Dt:
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09/30/2021
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Title:
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METHOD AND APPARATUS FOR AUTOMATIC SPEAKER DIARIZATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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16836861
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Filing Dt:
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03/31/2020
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Publication #:
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Pub Dt:
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09/09/2021
| | | | |
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Title:
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METHOD AND APPARATUS FOR OFFSET CORRECTION IN A CALL TRANSCRIPTION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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16836892
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Filing Dt:
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03/31/2020
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Publication #:
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Pub Dt:
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09/30/2021
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Title:
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METHOD AND APPARATUS FOR BEHAVIORAL ANALYSIS OF A CONVERSATION
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Patent #:
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Issue Dt:
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04/05/2022
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Application #:
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16939469
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Filing Dt:
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07/27/2020
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Publication #:
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Pub Dt:
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10/14/2021
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Title:
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METHOD AND APPARATUS FOR PREDICTING CUSTOMER BEHAVIOR
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Patent #:
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Issue Dt:
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01/31/2023
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Application #:
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17033644
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Filing Dt:
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09/25/2020
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Publication #:
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Pub Dt:
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03/03/2022
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Title:
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Method And Apparatus For Extracting Key Information From Conversational Voice Data
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Patent #:
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Issue Dt:
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01/10/2023
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Application #:
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17111807
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Filing Dt:
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12/04/2020
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Publication #:
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Pub Dt:
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04/28/2022
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Title:
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Method And Apparatus For Predicting Customer Satisfaction From A Conversation
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Patent #:
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Issue Dt:
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11/16/2021
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Application #:
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17139873
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Filing Dt:
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12/31/2020
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Title:
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METHOD AND APPARATUS FOR PROVIDING ACTIVE CALL GUIDANCE TO AN AGENT IN A CALL CENTER ENVIRONMENT
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|
|
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Patent #:
|
|
Issue Dt:
|
11/16/2021
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Application #:
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17139873
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Filing Dt:
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12/31/2020
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Title:
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METHOD AND APPARATUS FOR PROVIDING ACTIVE CALL GUIDANCE TO AN AGENT IN A CALL CENTER ENVIRONMENT
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|
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Patent #:
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NONE
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Issue Dt:
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Application #:
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17211792
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Filing Dt:
|
03/24/2021
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Publication #:
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Pub Dt:
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09/29/2022
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Title:
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METHOD AND APPARATUS FOR AUTOMATED WORKFLOW GUIDANCE TO AN AGENT IN A CALL CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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09/06/2022
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Application #:
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17213156
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Filing Dt:
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03/25/2021
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Title:
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METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS
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|
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Patent #:
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NONE
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Issue Dt:
|
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Application #:
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17491511
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Filing Dt:
|
09/30/2021
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Publication #:
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Pub Dt:
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03/30/2023
| | | | |
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Title:
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METHOD AND APPARATUS FOR REDACTING SENSITIVE INFORMATION FROM AUDIO
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|
|
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Patent #:
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NONE
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Issue Dt:
|
|
Application #:
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17491527
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Filing Dt:
|
09/30/2021
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|
Publication #:
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|
Pub Dt:
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03/30/2023
| | | | |
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Title:
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METHOD AND APPARATUS FOR ACTIVE LEARNING BASED CALL CATEGORIZATION
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