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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11608358
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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06/12/2008
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Title:
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SYSTEMS AND METHODS FOR RECORDING DATA
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Patent #:
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Issue Dt:
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06/21/2011
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Application #:
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11608440
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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CALL CONTROL PRESENCE
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Patent #:
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Issue Dt:
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11/01/2011
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Application #:
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11616490
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Filing Dt:
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12/27/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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AUTOMATED UTTERANCE SEARCH
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Patent #:
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Issue Dt:
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12/02/2014
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Application #:
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11621134
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Filing Dt:
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01/09/2007
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Publication #:
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Pub Dt:
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07/10/2008
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Title:
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COMMUNICATION SESSION ASSESSMENT
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Patent #:
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Issue Dt:
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11/20/2012
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Application #:
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11691521
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Filing Dt:
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03/27/2007
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Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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09/21/2010
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Application #:
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11691540
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Filing Dt:
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03/27/2007
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Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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11693828
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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10/02/2008
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Title:
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR A COMMUNICATIONS ENVIRONMENT
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Patent #:
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Issue Dt:
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05/31/2011
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Application #:
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11693857
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Filing Dt:
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03/30/2007
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Title:
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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04/19/2011
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Application #:
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11693899
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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05/01/2012
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Application #:
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11693933
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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10/02/2008
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Title:
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION IN A RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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06/10/2014
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Application #:
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11723010
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Filing Dt:
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03/15/2007
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Publication #:
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Pub Dt:
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09/20/2007
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Title:
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MONITORING OF COMPUTER EVENTS AND STEPS LINKED BY DEPENDENCY RELATIONSHIPS TO GENERATE COMPLETED PROCESSES DATA AND DETERMINING THE COMPLETED PROCESSED DATA MEET TRIGGER CRITERIA
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11736124
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Filing Dt:
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04/17/2007
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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Issue Dt:
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12/11/2012
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Application #:
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11742733
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Filing Dt:
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05/01/2007
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTEGRATED WORKFORCE AND QUALITY MANAGEMENT
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Patent #:
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Issue Dt:
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11/27/2012
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Application #:
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11752458
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Filing Dt:
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05/23/2007
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Publication #:
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Pub Dt:
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11/27/2008
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Title:
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INTEGRATING MOBILE DEVICE BASED COMMUNICATION SESSION RECORDINGS
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Patent #:
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Issue Dt:
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02/09/2010
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Application #:
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11768349
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Filing Dt:
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06/26/2007
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Publication #:
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Pub Dt:
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02/21/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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12/14/2010
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Application #:
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11772440
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Filing Dt:
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07/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
| | | | |
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Title:
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DISTRIBUTIVE NETWORK CONTROL
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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11868656
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Filing Dt:
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10/08/2007
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Publication #:
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Pub Dt:
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04/17/2008
| | | | |
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Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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Patent #:
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Issue Dt:
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05/31/2011
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Application #:
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12118781
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Filing Dt:
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05/12/2008
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Publication #:
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Pub Dt:
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11/13/2008
| | | | |
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Title:
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12118789
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Filing Dt:
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05/12/2008
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Publication #:
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Pub Dt:
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02/26/2009
| | | | |
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Title:
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SYSTEMS AND METHODS FOR MULTI-STREAM RECORDING
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Patent #:
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Issue Dt:
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05/13/2014
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Application #:
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12118792
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Filing Dt:
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05/12/2008
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Publication #:
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Pub Dt:
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02/05/2009
| | | | |
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Title:
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SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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12132259
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Filing Dt:
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06/03/2008
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Title:
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SYSTEM AND METHOD FOR PERFORMANCE BASED CALL DISTRIBUTION
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Patent #:
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Issue Dt:
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12/13/2011
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Application #:
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12171090
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Filing Dt:
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07/10/2008
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Title:
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SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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12173146
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Filing Dt:
|
07/15/2008
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Title:
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ERROR CHECKING AT THE RE-SEQUENCING STAGE
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Patent #:
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Issue Dt:
|
01/24/2012
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Application #:
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12181919
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Filing Dt:
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07/29/2008
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Title:
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SYSTEMS AND METHODS FOR TRADING TRACK VIEW
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Patent #:
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Issue Dt:
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05/29/2012
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Application #:
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12326205
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Filing Dt:
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12/02/2008
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Publication #:
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Pub Dt:
|
06/04/2009
| | | | |
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Title:
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SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
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Patent #:
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Issue Dt:
|
06/19/2012
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Application #:
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12354804
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Filing Dt:
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01/16/2009
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Title:
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SYSTEMS AND METHODS FOR PROVIDING NETWORK SERVICES FOR RECORDING
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Patent #:
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Issue Dt:
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01/01/2013
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Application #:
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12416906
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Filing Dt:
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04/01/2009
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Publication #:
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Pub Dt:
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11/26/2009
| | | | |
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Title:
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SYSTEM AND METHOD FOR POOLED IP RECORDING
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Patent #:
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Issue Dt:
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03/08/2011
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Application #:
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12612487
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Filing Dt:
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11/04/2009
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Publication #:
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Pub Dt:
|
06/17/2010
| | | | |
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
|
12630030
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Filing Dt:
|
12/03/2009
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Publication #:
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Pub Dt:
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06/17/2010
| | | | |
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Title:
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SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
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Patent #:
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Issue Dt:
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04/22/2014
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Application #:
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12684027
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Filing Dt:
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01/07/2010
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Publication #:
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Pub Dt:
|
05/06/2010
| | | | |
|
Title:
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
|
06/11/2013
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Application #:
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12686213
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Filing Dt:
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01/12/2010
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Publication #:
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Pub Dt:
|
05/06/2010
| | | | |
|
Title:
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12725127
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Filing Dt:
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03/16/2010
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Publication #:
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Pub Dt:
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07/08/2010
| | | | |
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Title:
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SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
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Patent #:
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Issue Dt:
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10/01/2013
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Application #:
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12725166
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Filing Dt:
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03/16/2010
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Title:
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CLASSIFICATION AND IDENTIFICATION OF COMPUTER USE
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Patent #:
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Issue Dt:
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12/08/2015
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Application #:
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12727468
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Filing Dt:
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03/19/2010
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Title:
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SYSTEMS AND METHODS FOR UPDATING SCHEDULES
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Patent #:
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Issue Dt:
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02/17/2015
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Application #:
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12768194
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Filing Dt:
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04/27/2010
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Publication #:
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Pub Dt:
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08/12/2010
| | | | |
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Title:
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SYSTEMS AND METHODS FOR PROTECTING INFORMATION
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Patent #:
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Issue Dt:
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10/16/2012
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Application #:
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12769541
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Filing Dt:
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04/28/2010
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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03/20/2012
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Application #:
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12769544
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Filing Dt:
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04/28/2010
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Title:
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CALL CONTROL PRESENCE
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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12769550
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Filing Dt:
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04/28/2010
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Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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05/20/2014
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Application #:
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12769552
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Filing Dt:
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04/28/2010
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
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Patent #:
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Issue Dt:
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10/16/2012
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Application #:
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12852144
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Filing Dt:
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08/06/2010
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Publication #:
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Pub Dt:
|
03/24/2011
| | | | |
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Title:
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METHOD AND APPARATUS FOR AUTOMATED TIME BANKING AND WORKFORCE SCHEDULING
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Patent #:
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Issue Dt:
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05/27/2014
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Application #:
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12870908
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Filing Dt:
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08/30/2010
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Title:
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INDEPENDENT SOURCE RECORDING
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Patent #:
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Issue Dt:
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06/05/2012
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Application #:
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12876207
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Filing Dt:
|
09/06/2010
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Title:
|
AUGMENTATION AND CALIBRATION OF OUTPUT FROM NON-DETERMINISTIC TEXT GENERATORS BY MODELING ITS CHARACTERISTICS IN SPECIFIC ENVIRONMENTS
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Patent #:
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Issue Dt:
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12/11/2012
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Application #:
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12891620
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Filing Dt:
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09/27/2010
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Publication #:
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Pub Dt:
|
02/17/2011
| | | | |
|
Title:
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
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Patent #:
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Issue Dt:
|
10/04/2016
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Application #:
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12914991
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Filing Dt:
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10/28/2010
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Title:
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REMOTE AGENT CAPTURE AND MONITORING
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Patent #:
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Issue Dt:
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10/30/2018
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Application #:
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12916678
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Filing Dt:
|
11/01/2010
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|
Title:
|
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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Patent #:
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NONE
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Issue Dt:
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|
Application #:
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12940508
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Filing Dt:
|
11/05/2010
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Publication #:
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Pub Dt:
|
05/12/2011
| | | | |
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Title:
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METHOD AND APPARATUS TO MANAGE A WORKFORCE
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Patent #:
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Issue Dt:
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09/25/2012
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Application #:
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12967019
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Filing Dt:
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12/13/2010
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Title:
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DISTRIBUTIVE NETWORK CONTROL
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Patent #:
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|
Issue Dt:
|
01/22/2013
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Application #:
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12967023
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Filing Dt:
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12/13/2010
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Title:
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DISTRIBUTIVE NETWORK CONTROL
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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12967025
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Filing Dt:
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12/13/2010
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Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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|
Issue Dt:
|
05/06/2014
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Application #:
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12967028
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Filing Dt:
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12/13/2010
|
|
Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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|
Issue Dt:
|
03/10/2015
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Application #:
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12967029
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Filing Dt:
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12/13/2010
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|
Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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02/02/2016
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Application #:
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12967031
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Filing Dt:
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12/13/2010
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Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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05/13/2014
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Application #:
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12968232
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Filing Dt:
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12/14/2010
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Title:
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SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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03/18/2014
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Application #:
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12968236
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Filing Dt:
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12/14/2010
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Title:
|
SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
|
03/18/2014
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Application #:
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12968240
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Filing Dt:
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12/14/2010
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Title:
|
SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
|
11/24/2020
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Application #:
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13008283
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Filing Dt:
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01/18/2011
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Title:
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CREATING AND UPDATING WORKFORCE SCHEDULES USING A PERSONAL COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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11/12/2013
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Application #:
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13036923
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Filing Dt:
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02/28/2011
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Publication #:
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Pub Dt:
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06/23/2011
| | | | |
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Title:
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SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
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Patent #:
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Issue Dt:
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04/05/2016
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Application #:
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13114620
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Filing Dt:
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05/24/2011
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Publication #:
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Pub Dt:
|
09/15/2011
| | | | |
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Title:
|
SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13149655
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Filing Dt:
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05/31/2011
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Publication #:
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Pub Dt:
|
12/01/2011
| | | | |
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Title:
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MONITORING AND DISPLAYING THE SCHEDULED AND ACTUATED ACTIVITIES OF A WORKFORCE
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Patent #:
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Issue Dt:
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08/20/2013
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Application #:
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13182672
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Filing Dt:
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07/14/2011
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Publication #:
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Pub Dt:
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01/19/2012
| | | | |
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Title:
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DETERMINING AND DISPLAYING APPLICATION USAGE DATA IN A CONTACT CENTER ENVIRONMENT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13299805
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Filing Dt:
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11/18/2011
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Publication #:
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Pub Dt:
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05/24/2012
| | | | |
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Title:
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ANALYZING PERFORMANCE USING VIDEO ANALYTICS
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Patent #:
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Issue Dt:
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09/19/2017
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Application #:
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13316834
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Filing Dt:
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12/12/2011
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Title:
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CORRELATION OF VIDEO INPUTS IN A DIGITAL VIDEO RECORDER SYSTEM
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
|
13323240
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Filing Dt:
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12/12/2011
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Title:
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EVENT PROCESSING USING EXISTING COMPUTER EVENT CAPTURE MODULES
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Patent #:
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Issue Dt:
|
09/02/2014
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Application #:
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13354919
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Filing Dt:
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01/20/2012
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Title:
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INCREASED QUALITY OF IMAGE OBJECTS BASED ON DEPTH IN SCENE
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13355112
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Filing Dt:
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01/20/2012
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Title:
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OBJECT ANALYSIS USING MOTION HISTORY
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Patent #:
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Issue Dt:
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10/28/2014
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Application #:
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13406506
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Filing Dt:
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02/27/2012
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Publication #:
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Pub Dt:
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09/06/2012
| | | | |
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTS
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Patent #:
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Issue Dt:
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03/28/2017
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Application #:
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13481727
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Filing Dt:
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05/25/2012
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Title:
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TRADING ENVIRONMENT RECORDING
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