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Reel/Frame:058879/0481   Pages: 5
Recorded: 02/03/2022
Attorney Dkt #:VGEN
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 33
1
Patent #:
8139753
Issue Dt:
03/20/2012
Application #:
11942279
Filing Dt:
11/19/2007
Publication #:
US20090116636
Pub Dt:
05/07/2009
Title:
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
2
Patent #:
9277054
Issue Dt:
03/01/2016
Application #:
12376269
Filing Dt:
03/22/2010
Publication #:
US20100202603
Pub Dt:
08/12/2010
Title:
APPARATUS AND METHOD FOR INTEGRATING COMPUTER-TELEPHONY AND SEARCH TECHNOLOGY
3
Patent #:
9679034
Issue Dt:
06/13/2017
Application #:
12444115
Filing Dt:
11/09/2009
Publication #:
US20100128717
Pub Dt:
05/27/2010
Title:
METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
4
Patent #:
8600756
Issue Dt:
12/03/2013
Application #:
12999899
Filing Dt:
02/08/2011
Publication #:
US20110125498
Pub Dt:
05/26/2011
Title:
HANDLING A TELEPHONE CALL BY VOICE ANALYTICS IN A COMPUTER-TELEPHONY INTEGRATION SYSTEM
5
Patent #:
8494150
Issue Dt:
07/23/2013
Application #:
13056761
Filing Dt:
04/15/2011
Publication #:
US20110188648
Pub Dt:
08/04/2011
Title:
COMPUTER-TELEPHONY INTEGRATION IN A SERVICE PROVIDER ENVIRONMENT
6
Patent #:
9094515
Issue Dt:
07/28/2015
Application #:
13226387
Filing Dt:
09/06/2011
Publication #:
US20120057688
Pub Dt:
03/08/2012
Title:
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM
7
Patent #:
8774390
Issue Dt:
07/08/2014
Application #:
13370284
Filing Dt:
02/09/2012
Publication #:
US20120140910
Pub Dt:
06/07/2012
Title:
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
8
Patent #:
8463939
Issue Dt:
06/11/2013
Application #:
13550587
Filing Dt:
07/16/2012
Title:
SYSTEM AND METHOD FOR OPTIMIZED AND DISTRIBUTED ROUTING OF INTERACTIONS
9
Patent #:
8386639
Issue Dt:
02/26/2013
Application #:
13602048
Filing Dt:
08/31/2012
Title:
SYSTEM AND METHOD FOR OPTIMIZED AND DISTRIBUTED RESOURCE MANAGEMENT
10
Patent #:
8634538
Issue Dt:
01/21/2014
Application #:
13766758
Filing Dt:
02/13/2013
Publication #:
US20130136249
Pub Dt:
05/30/2013
Title:
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
11
Patent #:
9071547
Issue Dt:
06/30/2015
Application #:
13835933
Filing Dt:
03/15/2013
Publication #:
US20140173078
Pub Dt:
06/19/2014
Title:
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
12
Patent #:
9338299
Issue Dt:
05/10/2016
Application #:
14754459
Filing Dt:
06/29/2015
Publication #:
US20150304498
Pub Dt:
10/22/2015
Title:
DISTRIBUTED CONSTRAINT-BASED OMPTIMIZED ROUTING OF INTERACTIONS
13
Patent #:
9565311
Issue Dt:
02/07/2017
Application #:
14810489
Filing Dt:
07/28/2015
Publication #:
US20150334237
Pub Dt:
11/19/2015
Title:
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM
14
Patent #:
9553982
Issue Dt:
01/24/2017
Application #:
14970713
Filing Dt:
12/16/2015
Publication #:
US20160371509
Pub Dt:
12/22/2016
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
15
Patent #:
9609135
Issue Dt:
03/28/2017
Application #:
15099583
Filing Dt:
04/14/2016
Publication #:
US20160219151
Pub Dt:
07/28/2016
Title:
DAY-LEVEL SLA-BASED ROUTING
16
Patent #:
9654633
Issue Dt:
05/16/2017
Application #:
15151477
Filing Dt:
05/10/2016
Publication #:
US20160255199
Pub Dt:
09/01/2016
Title:
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
17
Patent #:
9972014
Issue Dt:
05/15/2018
Application #:
15393978
Filing Dt:
12/29/2016
Publication #:
US20170255945
Pub Dt:
09/07/2017
Title:
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
18
Patent #:
9842216
Issue Dt:
12/12/2017
Application #:
15414581
Filing Dt:
01/24/2017
Publication #:
US20170132421
Pub Dt:
05/11/2017
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
19
Patent #:
10182154
Issue Dt:
01/15/2019
Application #:
15427020
Filing Dt:
02/07/2017
Publication #:
US20170149974
Pub Dt:
05/25/2017
Title:
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM
20
Patent #:
10586175
Issue Dt:
03/10/2020
Application #:
15445869
Filing Dt:
02/28/2017
Publication #:
US20170169325
Pub Dt:
06/15/2017
Title:
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZING CONTACT CENTER
21
Patent #:
10021249
Issue Dt:
07/10/2018
Application #:
15472127
Filing Dt:
03/28/2017
Publication #:
US20170302796
Pub Dt:
10/19/2017
Title:
DAY-LEVEL SLA-BASED ROUTING
22
Patent #:
10162844
Issue Dt:
12/25/2018
Application #:
15675420
Filing Dt:
08/11/2017
Publication #:
US20180373744
Pub Dt:
12/27/2018
Title:
SYSTEM AND METHODS FOR USING CONVERSATIONAL SIMILARITY FOR DIMENSION REDUCTION IN DEEP ANALYTICS
23
Patent #:
10229275
Issue Dt:
03/12/2019
Application #:
15839159
Filing Dt:
12/12/2017
Publication #:
US20180165461
Pub Dt:
06/14/2018
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
24
Patent #:
10931724
Issue Dt:
02/23/2021
Application #:
15876885
Filing Dt:
01/22/2018
Publication #:
US20190028587
Pub Dt:
01/24/2019
Title:
SYSTEM AND METHOD FOR INTEGRATED VIRTUAL ASSISTANT-ENHANCED CUSTOMER SERVICE
25
Patent #:
10311454
Issue Dt:
06/04/2019
Application #:
16163482
Filing Dt:
10/17/2018
Publication #:
US20190050875
Pub Dt:
02/14/2019
Title:
CUSTOMER INTERACTION AND EXPERIENCE SYSTEM USING EMOTIONAL-SEMANTIC COMPUTING
26
Patent #:
10565244
Issue Dt:
02/18/2020
Application #:
16283447
Filing Dt:
02/22/2019
Publication #:
US20190171660
Pub Dt:
06/06/2019
Title:
SYSTEM AND METHOD FOR TEXT CATEGORIZATION AND SENTIMENT ANALYSIS
27
Patent #:
11741484
Issue Dt:
08/29/2023
Application #:
16431584
Filing Dt:
06/04/2019
Publication #:
US20200160356
Pub Dt:
05/21/2020
Title:
CUSTOMER INTERACTION AND EXPERIENCE SYSTEM USING EMOTIONAL-SEMANTIC COMPUTING
28
Patent #:
11501232
Issue Dt:
11/15/2022
Application #:
16735595
Filing Dt:
01/06/2020
Publication #:
US20200286013
Pub Dt:
09/10/2020
Title:
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
29
Patent #:
11734329
Issue Dt:
08/22/2023
Application #:
16794162
Filing Dt:
02/18/2020
Publication #:
US20200265076
Pub Dt:
08/20/2020
Title:
SYSTEM AND METHOD FOR TEXT CATEGORIZATION AND SENTIMENT ANALYSIS
30
Patent #:
11178285
Issue Dt:
11/16/2021
Application #:
16814034
Filing Dt:
03/10/2020
Publication #:
US20200210900
Pub Dt:
07/02/2020
Title:
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZING CONTACT CENTER
31
Patent #:
11922923
Issue Dt:
03/05/2024
Application #:
16863855
Filing Dt:
04/30/2020
Publication #:
US20200320974
Pub Dt:
10/08/2020
Title:
OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL SPEECH USING HIERARCHICAL NEURAL NETWORKS AND REINFORCEMENT LEARNING
32
Patent #:
11636216
Issue Dt:
04/25/2023
Application #:
17155293
Filing Dt:
01/22/2021
Publication #:
US20210256140
Pub Dt:
08/19/2021
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
33
Patent #:
NONE
Issue Dt:
Application #:
17181513
Filing Dt:
02/22/2021
Publication #:
US20210176286
Pub Dt:
06/10/2021
Title:
SYSTEM AND METHOD FOR INTEGRATED VIRTUAL ASSISTANT-ENHANCED CUSTOMER SERVICE
Assignor
1
NEWVOICEMEDIA LIMITED
Exec Dt:
04/05/2021
Assignee
1
VONAGE BUSINESS LIMITED
ROSALIND HOUSE
JAYS CLOSE
BASINGSTOKE, UNITED KINGDOM RG22 4BS
Correspondence name and address
MOSER TABOADA/LEONARD P. LINARDAKIS
1030 BROAD STREET SUITE 203
SUITE 203
SHREWSBURY, NJ 07702

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