Total properties:
63
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Patent #:
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06/05/2012
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Application #:
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11801392
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Filing Dt:
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05/09/2007
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Publication #:
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Pub Dt:
|
11/13/2008
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Title:
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ADAPTIVE, SELF-LEARNING OPTIMIZATION MODULE FOR RULE-BASED CUSTOMER INTERACTION SYSTEMS
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Patent #:
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Issue Dt:
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01/30/2018
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12300494
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Filing Dt:
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04/28/2009
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Publication #:
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Pub Dt:
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01/21/2010
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Title:
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CALL CENTER ANALYTICAL SYSTEM HAVING REAL TIME CAPABILITIES
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Patent #:
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02/19/2013
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12651051
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Filing Dt:
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12/31/2009
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Publication #:
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Pub Dt:
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06/30/2011
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Title:
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PEER-TO-PEER TELEPHONY RECORDING
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Patent #:
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Issue Dt:
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03/10/2015
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Application #:
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13409514
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Filing Dt:
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03/01/2012
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Publication #:
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Pub Dt:
|
09/05/2013
| | | | |
Title:
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SYSTEM AND METHOD FOR IDENTIFYING CUSTOMERS IN SOCIAL MEDIA
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Patent #:
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Issue Dt:
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07/18/2017
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Application #:
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13419340
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Filing Dt:
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03/13/2012
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Publication #:
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Pub Dt:
|
09/19/2013
| | | | |
Title:
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SYSTEM AND METHOD FOR REAL-TIME SPEAKER SEGMENTATION OF AUDIO INTERACTIONS
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Patent #:
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Issue Dt:
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03/31/2015
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Application #:
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13433417
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Filing Dt:
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03/29/2012
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Publication #:
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Pub Dt:
|
10/03/2013
| | | | |
Title:
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METHOD AND SYSTEM FOR AUTOMATIC DOMAIN ADAPTATION IN SPEECH RECOGNITION APPLICATIONS
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Patent #:
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Issue Dt:
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08/19/2014
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Application #:
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13462081
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Filing Dt:
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05/02/2012
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Publication #:
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Pub Dt:
|
10/18/2012
| | | | |
Title:
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ADAPTIVE, SELF-LEARNING OPTIMIZATION MODULE FOR RULE-BASED CUSTOMER INTERACTION SYSTEMS
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Patent #:
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Issue Dt:
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02/25/2014
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13467412
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Filing Dt:
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05/09/2012
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Publication #:
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Pub Dt:
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11/14/2013
| | | | |
Title:
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SYSTEM AND METHOD FOR DETERMINING A RISK ROOT CAUSE
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Patent #:
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Issue Dt:
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12/16/2014
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Application #:
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13550626
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Filing Dt:
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07/17/2012
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Publication #:
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Pub Dt:
|
01/23/2014
| | | | |
Title:
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PREDICTING A SALES SUCCESS PROBABILITY SCORE FROM A DISTANCE VECTOR BETWEEN SPEECH OF A CUSTOMER AND SPEECH OF AN ORGANIZATION REPRESENTATIVE
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Patent #:
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Issue Dt:
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04/12/2016
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Application #:
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13602214
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Filing Dt:
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09/03/2012
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Publication #:
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Pub Dt:
|
03/06/2014
| | | | |
Title:
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METHOD AND APPARATUS FOR ENHANCED PHONETIC INDEXING AND SEARCH
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13605142
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Filing Dt:
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09/06/2012
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Publication #:
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Pub Dt:
|
03/06/2014
| | | | |
Title:
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METHOD AND SYSTEM FOR FRAUD RISK ESTIMATION BASED ON SOCIAL MEDIA INFORMATION
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Patent #:
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Issue Dt:
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03/26/2019
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13669467
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Filing Dt:
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11/06/2012
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Publication #:
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Pub Dt:
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05/08/2014
| | | | |
Title:
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METHOD AND APPARATUS FOR DETECTION AND ANALYSIS OF FIRST CONTACT RESOLUTION FAILURES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13685034
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Filing Dt:
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11/26/2012
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Publication #:
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Pub Dt:
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05/29/2014
| | | | |
Title:
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SYSTEM AND METHOD FOR ENGAGING A MOBILE DEVICE
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Patent #:
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Issue Dt:
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10/20/2015
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Application #:
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13686970
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Filing Dt:
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11/28/2012
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Publication #:
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Pub Dt:
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05/29/2014
| | | | |
Title:
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SYSTEM AND METHOD FOR REAL-TIME PROCESS MANAGEMENT
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Patent #:
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Issue Dt:
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08/30/2016
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13713009
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Filing Dt:
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12/13/2012
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Publication #:
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Pub Dt:
|
06/19/2014
| | | | |
Title:
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METHOD AND APPARATUS FOR TRADE INTERACTION CHAIN RECONSTRUCTION
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Patent #:
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Issue Dt:
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12/09/2014
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Application #:
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13748658
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Filing Dt:
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01/24/2013
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Publication #:
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Pub Dt:
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06/06/2013
| | | | |
Title:
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PEER-TO-PEER TELEPHONY RECORDING
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Patent #:
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Issue Dt:
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07/28/2015
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Application #:
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13792082
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Filing Dt:
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03/10/2013
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Publication #:
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Pub Dt:
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09/11/2014
| | | | |
Title:
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METHOD AND APPARATUS FOR REAL TIME EMOTION DETECTION IN AUDIO INTERACTIONS
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Patent #:
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Issue Dt:
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11/08/2016
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Application #:
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13798660
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Filing Dt:
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03/13/2013
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Publication #:
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Pub Dt:
|
09/18/2014
| | | | |
Title:
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SYSTEM AND METHOD FOR INTEROPERABILITY BETWEEN FLEX APPLICATIONS AND .NET APPLICATIONS
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Patent #:
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Issue Dt:
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11/08/2016
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Application #:
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13799915
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Filing Dt:
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03/13/2013
|
Publication #:
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Pub Dt:
|
09/18/2014
| | | | |
Title:
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SYSTEM AND METHOD FOR DISTRIBUTED CATEGORIZATION
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Patent #:
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Issue Dt:
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11/03/2015
|
Application #:
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13802839
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Filing Dt:
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03/14/2013
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Publication #:
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Pub Dt:
|
09/18/2014
| | | | |
Title:
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METHOD AND APPARATUS FOR FAIL-SAFE CONTROL OF RECORDINGS
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Patent #:
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Issue Dt:
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04/11/2017
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Application #:
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13875317
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Filing Dt:
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05/02/2013
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Publication #:
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Pub Dt:
|
11/06/2014
| | | | |
Title:
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SEAMLESS AUTHENTICATION AND ENROLLMENT
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Patent #:
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Issue Dt:
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06/25/2019
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Application #:
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13899580
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Filing Dt:
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05/22/2013
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Publication #:
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Pub Dt:
|
11/27/2014
| | | | |
Title:
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SYSTEM AND METHOD FOR GENERATING METADATA FOR A RECORDED SESSION
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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13936227
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Filing Dt:
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07/08/2013
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Publication #:
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Pub Dt:
|
01/08/2015
| | | | |
Title:
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PREDICTION INTERACTIVE VOCLA RESPONSE
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13944881
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Filing Dt:
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07/18/2013
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Publication #:
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Pub Dt:
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10/02/2014
| | | | |
Title:
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MANAGEMENT OF TASK ALLOCATION IN A MULTI-CORE PROCESSING SYSTEM
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Patent #:
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04/04/2017
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13949570
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Filing Dt:
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07/24/2013
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Publication #:
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Pub Dt:
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01/29/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR WEBPAGE ANALYSIS
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Patent #:
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01/26/2016
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13950299
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Filing Dt:
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07/25/2013
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Publication #:
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Pub Dt:
|
01/29/2015
| | | | |
Title:
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METHOD AND APPARATUS FOR EXPANSION OF SEARCH QUERIES ON LARGE VOCABULARY CONTINUOUS SPEECH RECOGNITION TRANSCRIPTS
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Patent #:
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07/19/2016
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14022937
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Filing Dt:
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09/10/2013
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Publication #:
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Pub Dt:
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03/12/2015
| | | | |
Title:
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DISTRIBUTED AND OPEN SCHEMA INTERACTIONS MANAGEMENT SYSTEM AND METHOD
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Patent #:
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08/02/2016
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14059576
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10/22/2013
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Publication #:
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Pub Dt:
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04/23/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR DATABASE FLOW MANAGEMENT
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Patent #:
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11/24/2015
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14145381
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Filing Dt:
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12/31/2013
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Publication #:
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Pub Dt:
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07/02/2015
| | | | |
Title:
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CALL RECORDING WITH INTERACTION METADATA CORRELATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14184728
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Filing Dt:
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02/20/2014
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Publication #:
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Pub Dt:
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08/20/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR CONTACT CENTER AGENT GUIDANCE WITH FEEDBACK
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Patent #:
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08/29/2017
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14191837
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02/27/2014
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08/27/2015
| | | | |
Title:
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PERSISTENCY FREE ARCHITECTURE
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08/04/2015
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14219033
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03/19/2014
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Title:
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SYSTEM AND METHOD FOR INTEROPERABILITY BETWEEN AN EMBEDDED ACTIVEX CONTROL AND AN EXTERNAL APPLICATION
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02/07/2017
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14224086
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03/25/2014
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Pub Dt:
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10/01/2015
| | | | |
Title:
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LANGUAGE MODEL ADAPTATION BASED ON FILTERED DATA
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Patent #:
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03/03/2020
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14248367
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04/09/2014
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10/15/2015
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Title:
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SYSTEM AND AUTOMATED METHOD FOR CONFIGURING A PREDICTIVE MODEL AND DEPLOYING IT ON A TARGET PLATFORM
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06/21/2016
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14250852
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04/11/2014
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10/15/2015
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Title:
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SPARE RESOURCE ELECTION IN A COMPUTING SYSTEM
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NONE
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14267638
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05/01/2014
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09/24/2015
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Title:
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SYSTEM AND METHOD FOR RECORDING AND REPORTING COMPLIANCE DATA
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NONE
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14277833
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05/15/2014
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11/19/2015
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Title:
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STRUCTURED STORAGE MANAGEMENT FOR INTERACTIONS RECORDING
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02/09/2016
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14307520
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06/18/2014
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12/24/2015
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Title:
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LANGUAGE MODEL ADAPTATION FOR SPECIFIC TEXTS
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03/27/2018
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14340617
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07/25/2014
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Pub Dt:
|
07/02/2015
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Title:
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SYSTEM AND METHOD FOR AUTOMATED ANALYSIS OF DATA TO POPULATE NATURAL LANGUAGE DESCRIPTION OF DATA RELATIONSHIPS
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04/17/2018
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14538833
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11/12/2014
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05/12/2016
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Title:
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SCRIPT COMPLIANCE IN SPOKEN DOCUMENTS BASED ON NUMBER OF WORDS BETWEEN KEY TERMS
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07/10/2018
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14551090
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11/24/2014
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02/18/2016
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTED RULE-BASED SEQUENCING ENGINE
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03/28/2017
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14571347
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12/16/2014
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06/16/2016
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Title:
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OUT OF VOCABULARY PATTERN LEARNING
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03/20/2018
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14580331
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12/23/2014
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Pub Dt:
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06/23/2016
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Title:
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USER-AIDED ADAPTATION OF A PHONETIC DICTIONARY
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07/23/2019
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14583709
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12/28/2014
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06/30/2016
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Title:
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SYSTEMS AND METHODS FOR RESPONSE RATE DETERMINATION AND OFFER SELECTION
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03/22/2016
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14584209
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12/29/2014
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Title:
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METHOD AND SYSTEM FOR BEHAVIORAL AND RISK PREDICTION IN NETWORKS USING AUTOMATIC FEATURE GENERATION AND SELECTION USING NETWORK TOPOLOGIES
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03/13/2018
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14617942
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02/10/2015
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08/11/2016
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Title:
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METHOD AND SYSTEM FOR SPEECH DETECTION
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12/08/2020
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14623775
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02/17/2015
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08/18/2016
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Title:
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DEVICE, SYSTEM AND METHOD FOR SUMMARIZING AGREEMENTS
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04/24/2018
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14639152
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03/05/2015
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Pub Dt:
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02/18/2016
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Title:
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DETERMINATION OF PROMINENT PHRASES IN MULTI-CHANNEL INTERACTIONS BY MULTI-FEATURE EVALUATIONS
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06/14/2016
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14714374
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05/18/2015
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Title:
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CONCURRENT RECORDINGS OF TELEPHONIC INTERACTIONS
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02/27/2018
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14736277
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06/11/2015
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12/15/2016
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE MODEL GENERATION
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09/03/2019
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14736282
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06/11/2015
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12/15/2016
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE MODEL SELECTION
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08/01/2017
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14738891
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06/14/2015
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12/15/2016
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Title:
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SYSTEM AND METHOD FOR VOICE PRINT GENERATION
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05/28/2019
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14796182
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07/10/2015
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01/12/2017
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Title:
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SYSTEMS AND METHODS FOR REWARD PREDICTION AND OFFER SELECTION
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10/25/2016
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14799695
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07/15/2015
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Title:
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CALL RECORDING WITH SCREEN AND AUDIO CORRELATION
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NONE
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14829695
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08/19/2015
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10/06/2016
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Title:
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SYSTEMS AND METHODS FOR OFFER SELECTION AND REWARD DISTRIBUTION LEARNING
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06/06/2017
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14868790
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09/29/2015
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03/30/2017
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Title:
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CUSTOMER JOURNEY MANAGEMENT
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07/10/2018
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14934467
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11/06/2015
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09/22/2016
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Title:
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SYSTEM AND METHOD FOR PHONETIC SEARCH OVER SPEECH RECORDINGS
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Issue Dt:
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10/13/2020
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14980056
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12/28/2015
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11/17/2016
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Title:
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SYSTEM AND METHOD FOR TEXT NORMALIZATION IN NOISY CHANNELS
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10/02/2018
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14984498
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12/30/2015
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07/06/2017
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Title:
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SYSTEM AND METHOD FOR SENTIMENT LEXICON EXPANSION
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07/04/2017
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14984523
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12/30/2015
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07/06/2017
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AUTHENTICATION OF USERS OF SELF SERVICE CHANNELS
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Issue Dt:
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05/01/2018
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Application #:
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14985533
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Filing Dt:
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12/31/2015
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Publication #:
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|
Pub Dt:
|
07/06/2017
| | | | |
Title:
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AUTOMATED CALL CLASSIFICATION
|
|
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Patent #:
|
|
Issue Dt:
|
09/10/2019
|
Application #:
|
15049464
|
Filing Dt:
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02/22/2016
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Publication #:
|
|
Pub Dt:
|
08/24/2017
| | | | |
Title:
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SYSTEM AND METHOD FOR RESOLVING USER IDENTIFICATION
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|
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Patent #:
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|
Issue Dt:
|
03/27/2018
|
Application #:
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15271900
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Filing Dt:
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09/21/2016
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Publication #:
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|
Pub Dt:
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01/12/2017
| | | | |
Title:
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SYSTEM AND METHOD FOR DISTRIBUTED CATEGORIZATION
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|