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Patent #:
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Issue Dt:
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02/22/2000
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Application #:
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08717559
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Filing Dt:
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09/23/1996
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Title:
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TELEPHONIC SWITCHING SYSTEM, TELEPHONIC SWITCH AND METHOD FOR SERVICING TELEPHONE CALLS USING VIRTUAL MEMORY SPACES
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Patent #:
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Issue Dt:
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10/06/1998
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Application #:
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08718668
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Filing Dt:
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09/27/1996
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Title:
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AGENT SPEECH DETECTOR SYSTEM AND METHOD FOR USE WITH A TELEPHONIC SWITCH
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08720337
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Filing Dt:
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09/27/1996
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Title:
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COMMUNICATIONS SYSTEM AND INTERFACE CIRCUIT FOR INTERCONNECTING TELEPHONIC SWITCH AND AGENT COMPUTER
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Patent #:
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Issue Dt:
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06/12/2001
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Application #:
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08721791
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Filing Dt:
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09/26/1996
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Title:
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CALL OVERFLOW SYSTEM AND METHOD FOR OVERFLOWING TELEPHONE CALLS BETWEEN TELEPHONIC SWITCHES
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08723738
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Filing Dt:
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09/30/1996
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Title:
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CALL PATH SYSTEM AND METHOD FOR MODELING AND MODIFYING A CALL PATH OF A TELEPHONE CALL ROUTED BY A TELEPHONE SWITCH
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Patent #:
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Issue Dt:
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11/03/1998
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Application #:
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08775757
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Filing Dt:
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12/31/1996
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Title:
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DEVICE FOR PROGRAMMING SCRIPT SETS IN A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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04/04/2000
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Application #:
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08784715
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Filing Dt:
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01/16/1997
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Title:
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MODULAR SWITCHING SYSTEM
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08803558
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Filing Dt:
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02/20/1997
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Title:
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CALL OVERFLOW SYSTEM AND METHOD FOR AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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08843021
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Filing Dt:
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04/11/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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08/25/1998
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Application #:
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08854865
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Filing Dt:
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05/12/1997
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Title:
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INTERRUPT SYSTEM
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Patent #:
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Issue Dt:
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06/08/1999
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Application #:
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08858601
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Filing Dt:
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05/19/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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05/04/1999
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Application #:
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08859534
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Filing Dt:
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05/20/1997
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Title:
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APPARATUS AND METHOD FOR IDENTIFYING RECORDS OF OVERFLOWED ACD CALLS
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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08868630
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Filing Dt:
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06/04/1997
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Title:
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IMPROVED CIRCUIT BOARD ASSEMBLY
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Patent #:
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Issue Dt:
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08/03/1999
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Application #:
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08876855
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Filing Dt:
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06/16/1997
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Title:
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METHOD OF STRUCTURING A DATABASE OF A CONTROL SYSTEM FOR ACCESS BY THIRD PARTY SOFTWARE
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Patent #:
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Issue Dt:
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10/13/1998
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Application #:
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08901889
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Filing Dt:
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07/29/1997
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Title:
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DRAM CONTROLLER WITH BACKGROUND REFRESH
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Patent #:
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Issue Dt:
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08/03/1999
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Application #:
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08907402
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Filing Dt:
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08/07/1997
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Title:
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NOVEL 1-(N'-(ARYLALKYLAMINOALKYL)) AMINOISOINDOLES; A NEW CLASS OF DOPAMINE RECEPTOR SUBTYPE SPECIFIC LIGANDS
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Patent #:
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Issue Dt:
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05/07/2002
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Application #:
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08915707
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Filing Dt:
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08/21/1997
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Title:
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PERIODIC PROCESS TIMER
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Patent #:
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Issue Dt:
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07/04/2000
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Application #:
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08937173
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Filing Dt:
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09/25/1997
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Title:
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METHOD OF IMPROVING A PROCESSING EFFICIENCY OF AN AUTOMATIC DATA PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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01/05/1999
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Application #:
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08938040
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Filing Dt:
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09/26/1997
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH PRIORITIZATION
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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08956832
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Filing Dt:
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10/23/1997
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Title:
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DPNSS VRU WITH SINGLE CHANNEL TRANSFER
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Patent #:
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Issue Dt:
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03/14/2000
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Application #:
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08967479
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Filing Dt:
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11/11/1997
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Title:
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ISDN PRIMARY RATE INTERSWITCH MAIL USING NON-CALL ASSOCIATED TEMPORARY SIGNALLING
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Patent #:
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Issue Dt:
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12/12/2000
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Application #:
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08990833
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Filing Dt:
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12/15/1997
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Title:
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TIMESLOT INTERCHANGE NETWORK
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Patent #:
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Issue Dt:
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12/21/1999
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Application #:
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08998127
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Filing Dt:
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12/24/1997
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Title:
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DYNAMIC SCHEDULE PROFILER FOR ACD
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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09008737
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Filing Dt:
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01/19/1998
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Title:
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TELECOMMUTABLE PLATFORM
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09018607
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Filing Dt:
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02/05/1998
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Title:
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EMULATOR FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09019090
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Filing Dt:
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02/05/1998
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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08/23/2005
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Application #:
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09032551
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Filing Dt:
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02/26/1998
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Title:
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INTERNET WEB SITE WITH AUDIO INTERCONNECT AND AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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05/09/2000
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Application #:
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09034604
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Filing Dt:
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03/03/1998
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Title:
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ACD WITH PACKET DATA BASED AGENT INTERCONNECT
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09084815
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Filing Dt:
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05/26/1998
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Title:
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METHOD OF MULTI-MEDIA TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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05/15/2001
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Application #:
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09096334
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Filing Dt:
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06/11/1998
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Title:
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CTI INTEGRATION OF TELEPHONIC CALLS MOVED BETWEEN SWITCHES OF AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/25/2001
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Application #:
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09105066
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Filing Dt:
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06/26/1998
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Title:
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IMPROVED METHOD FOR INCOMING CALL ANSWERING FOR AUTOMATIC CALL DISTRIBUTORS
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Patent #:
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Issue Dt:
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05/18/1999
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Application #:
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09111820
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Filing Dt:
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07/08/1998
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Title:
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AUTOMATIC DIAL-UP SOFTWARE UPDATE SYSTEM
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Patent #:
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Issue Dt:
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08/01/2000
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Application #:
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09114625
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Filing Dt:
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07/13/1998
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Title:
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ACD WITH MULTI-LINGUAL AGENT POSITION
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09136223
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Filing Dt:
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08/19/1998
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Title:
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STANDALONE ACD SYSTEM WITH NATIVE SIGNALING SYSTEM 7 CAPABILITY
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Patent #:
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Issue Dt:
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09/11/2001
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Application #:
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09138619
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Filing Dt:
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08/24/1998
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Title:
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METHOD OF PROCESSING E-MAIL IN AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09151386
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Filing Dt:
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09/10/1998
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Title:
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R2 MULTI-FREQUENCY COMPELLED SIGNALLING USING A DSP ON A NETWORK TERMINATION CARD
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Patent #:
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Issue Dt:
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09/02/2003
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Application #:
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09156286
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Filing Dt:
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09/17/1998
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Title:
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TELEPHONE TO COMPUTER AUDIO INTERFACE
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09218316
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Filing Dt:
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12/22/1998
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Title:
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EMBEDDED SOFTWARE NEGOTIATION OF PCM COMPANDING FORMAT
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Patent #:
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Issue Dt:
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11/07/2000
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Application #:
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09219242
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Filing Dt:
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01/25/1999
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Title:
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SYSTEM FOR COMPARING AN AGENT ACTIVITY WITH A WORK SCHEDULE BASED UPON SIGNED-OUT STATUS OF AGENT
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Patent #:
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Issue Dt:
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08/22/2006
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Application #:
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09246389
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Filing Dt:
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02/09/1999
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Title:
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SELECTIVE MESSAGING IN A MULTIPLE MESSAGING LINK ENVIROMENT
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Patent #:
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Issue Dt:
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07/23/2002
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Application #:
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09273926
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Filing Dt:
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03/22/1999
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Title:
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SKILL-BASED CALL ROUTING
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Patent #:
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Issue Dt:
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11/07/2006
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Application #:
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09300676
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Filing Dt:
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04/27/1999
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Title:
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DYNAMIC SKILL-BASED CALL ROUTING
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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09311614
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Filing Dt:
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05/13/1999
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM WITH SIGNAL GENERATOR AND METHOD
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Patent #:
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Issue Dt:
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02/19/2002
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Application #:
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09369215
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Filing Dt:
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08/05/1999
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Title:
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APPARATUS AND METHOD FOR PROVIDING SUPPORT SOFTWARE FOR AN AGENT WORKSTATION OF AN AUTOMATIC CALL DISTRIBUTOR
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Patent #:
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Issue Dt:
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08/20/2002
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Application #:
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09386794
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Filing Dt:
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08/31/1999
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Title:
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CIRCUIT AND METHOD FOR IMPROVING MEMORY INTEGRITY IN A MICROPROCESSOR BASED APPLICATION
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Patent #:
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Issue Dt:
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08/28/2001
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Application #:
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09399528
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Filing Dt:
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09/20/1999
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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09405585
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Filing Dt:
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09/27/1999
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Title:
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SWITCH VOICE/DATA SERVICE EXTENSION TO REMOTE FACILITIES
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Patent #:
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Issue Dt:
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11/25/2003
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Application #:
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09418178
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Filing Dt:
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10/13/1999
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Title:
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ADMINISTRATION AND CONTROL OF AN AUTOMATIC CALL DISTRIBUTOR BY A REMOTELY LOCATED SUPERVISOR
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Patent #:
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Issue Dt:
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07/29/2003
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Application #:
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09426615
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Filing Dt:
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10/26/1999
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Title:
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SYSTEM AND METHOD FOR AUTOMATICALLY DETECTING PROBLEMATIC CALLS
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Patent #:
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Issue Dt:
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07/05/2005
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Application #:
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09434640
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Filing Dt:
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11/05/1999
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Title:
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EMERGENCY SERVICES MANAGEMENT NETWORK UTILIZING BROADBAND VOICE OVER DATA NETWORKS
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Patent #:
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Issue Dt:
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11/09/2004
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Application #:
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09476750
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Filing Dt:
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12/30/1999
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Title:
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TRACKING AGENT CALL PROCESSING LOCATIONS IN CONNECTION WITH AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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03/25/2008
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Application #:
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09484140
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Filing Dt:
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01/18/2000
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Title:
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AUTOMATIC CALL DISTRIBUTOR WITH LANGUAGE BASED ROUTING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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09487835
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Filing Dt:
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01/19/2000
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Title:
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ACD WITH PACKET DATA BASED AGENT INTERCONNECT
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Patent #:
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Issue Dt:
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06/03/2003
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Application #:
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09489631
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Filing Dt:
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01/24/2000
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT LOG-ON WITH PSEUDO-PORT
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Patent #:
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Issue Dt:
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08/03/2004
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Application #:
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09491828
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Filing Dt:
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01/26/2000
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Title:
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SCHEDULE BASED TRANSACTION ROUTING
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Patent #:
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Issue Dt:
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06/01/2004
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Application #:
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09496639
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Filing Dt:
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02/02/2000
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Title:
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PROFIT-BASED METHOD OF ASSIGNING CALLS IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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05/09/2006
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Application #:
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09499817
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Filing Dt:
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02/08/2000
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Title:
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PROVIDING CUSTOMER DATA TO AN AUTOMATIC CALL DISTRIBUTION SYSTEM AGENT
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Patent #:
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Issue Dt:
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04/02/2002
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Application #:
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09505206
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Filing Dt:
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02/16/2000
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Title:
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REMOTE ACD DATA BASE MODIFICATION VIA TELEPHONE
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Patent #:
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Issue Dt:
|
09/11/2001
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Application #:
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09505210
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Filing Dt:
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02/16/2000
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Title:
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Method of identifying a location of a source of an emergency call in a call center environment
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Patent #:
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Issue Dt:
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01/24/2006
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Application #:
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09505318
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Filing Dt:
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02/16/2000
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Title:
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ACD MULTIMEDIA CUSTOMER CONTACT ROUTING WITH DELAY ANNOUNCEMENTS
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Patent #:
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Issue Dt:
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06/10/2003
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Application #:
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09510740
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Filing Dt:
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02/22/2000
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Title:
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ACD TIER BASED ROUTING
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Patent #:
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Issue Dt:
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05/31/2005
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Application #:
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09511526
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Filing Dt:
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02/23/2000
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Title:
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TIMESLOT INTERCHANGE CIRCUIT SUPPORTING PCM, ADPCM, AND MULTIPLE DATA CHANNEL CONNECTIVITY TO T1 AND E1 CIRCUITS
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Patent #:
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Issue Dt:
|
07/08/2003
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Application #:
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09516074
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Filing Dt:
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03/01/2000
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Title:
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AUTOMATIC CALL DISTRIBUTION SYSTEM CONTACT ROUTING WITH MEDIA-PORT
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Patent #:
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Issue Dt:
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09/23/2003
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Application #:
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09537141
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Filing Dt:
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03/29/2000
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Title:
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PACKET TELEPHONY GATEWAY FOR HEARING IMPAIRED RELAY SERVICES
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Patent #:
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Issue Dt:
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10/23/2001
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Application #:
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09549057
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Filing Dt:
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04/13/2000
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Title:
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Method of natural language communication using a mark-up language
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Patent #:
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Issue Dt:
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01/17/2006
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Application #:
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09584306
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Filing Dt:
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05/31/2000
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Title:
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SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER
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Patent #:
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Issue Dt:
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11/25/2003
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Application #:
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09611611
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Filing Dt:
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07/07/2000
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Title:
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AUTOMATIC CONTACT DISTRIBUTION SYSTEM DEFINABLE AGENT LOG-OFF REASONS
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Patent #:
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Issue Dt:
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08/01/2006
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Application #:
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09615266
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Filing Dt:
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07/13/2000
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Title:
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VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09615392
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Filing Dt:
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07/13/2000
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Title:
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METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT
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Patent #:
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Issue Dt:
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09/20/2005
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Application #:
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09637969
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Filing Dt:
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08/11/2000
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Title:
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METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
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Patent #:
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Issue Dt:
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10/26/2004
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Application #:
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09664620
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Filing Dt:
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09/19/2000
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Title:
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SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
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Patent #:
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Issue Dt:
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10/12/2004
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Application #:
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09669983
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Filing Dt:
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09/26/2000
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Title:
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NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
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Patent #:
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Issue Dt:
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11/29/2005
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Application #:
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09670093
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Filing Dt:
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09/26/2000
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Title:
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METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
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Patent #:
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Issue Dt:
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10/18/2011
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Application #:
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09675597
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Filing Dt:
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09/29/2000
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Title:
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SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
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Patent #:
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Issue Dt:
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04/15/2003
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Application #:
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09718844
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Filing Dt:
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11/22/2000
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Title:
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BODY SUPPORT SYSTEM
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Patent #:
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Issue Dt:
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10/06/2009
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Application #:
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09846544
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Filing Dt:
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05/01/2001
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Publication #:
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Pub Dt:
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07/03/2003
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Title:
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PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
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Patent #:
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Issue Dt:
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01/11/2005
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Application #:
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09879423
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Filing Dt:
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06/12/2001
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Publication #:
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Pub Dt:
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03/27/2003
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Title:
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MULTI-SITE RESPONSIBILITY-BASED ROUTING
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Patent #:
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Issue Dt:
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07/11/2006
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Application #:
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09902205
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Filing Dt:
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07/10/2001
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Publication #:
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Pub Dt:
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01/16/2003
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Title:
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SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
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Patent #:
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Issue Dt:
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09/16/2003
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Application #:
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09910160
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Filing Dt:
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07/20/2001
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Publication #:
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Pub Dt:
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02/21/2002
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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09918902
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Filing Dt:
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07/31/2001
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Publication #:
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Pub Dt:
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02/06/2003
| | | | |
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
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|
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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09941046
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Filing Dt:
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08/28/2001
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Publication #:
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Pub Dt:
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03/06/2003
| | | | |
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Title:
|
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
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Patent #:
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Issue Dt:
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02/15/2005
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Application #:
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09961875
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Filing Dt:
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09/24/2001
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Publication #:
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Pub Dt:
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05/22/2003
| | | | |
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Title:
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CONTACT CENTER AUTOPILOT ALGORITHMS
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Patent #:
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Issue Dt:
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11/22/2005
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Application #:
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09966688
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Filing Dt:
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09/28/2001
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Publication #:
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Pub Dt:
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04/03/2003
| | | | |
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Title:
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STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
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Patent #:
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NONE
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Issue Dt:
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Application #:
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09992138
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Filing Dt:
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11/16/2001
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Publication #:
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Pub Dt:
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05/22/2003
| | | | |
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Title:
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Method and apparatus for sharing customer data
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|
|
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Patent #:
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Issue Dt:
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03/22/2005
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Application #:
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09992367
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Filing Dt:
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11/06/2001
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Publication #:
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Pub Dt:
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05/08/2003
| | | | |
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Title:
|
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
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|
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Patent #:
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Issue Dt:
|
03/08/2005
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Application #:
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09995027
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Filing Dt:
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11/27/2001
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Publication #:
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Pub Dt:
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05/29/2003
| | | | |
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Title:
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METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
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Patent #:
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Issue Dt:
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04/17/2007
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Application #:
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09997754
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
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06/05/2003
| | | | |
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Title:
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METHOD AND SYSTEM FOR DATA FIELD REUSE
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Patent #:
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Issue Dt:
|
12/16/2008
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Application #:
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09997912
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
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06/05/2003
| | | | |
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Title:
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MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
|
03/22/2005
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Application #:
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10008175
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Filing Dt:
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11/13/2001
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Publication #:
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Pub Dt:
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05/15/2003
| | | | |
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Title:
|
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION
IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
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Patent #:
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Issue Dt:
|
05/06/2008
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Application #:
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10011578
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Filing Dt:
|
11/05/2001
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Publication #:
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Pub Dt:
|
05/08/2003
| | | | |
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Title:
|
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
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Patent #:
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Issue Dt:
|
04/26/2005
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Application #:
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10027197
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Filing Dt:
|
12/20/2001
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Publication #:
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Pub Dt:
|
06/26/2003
| | | | |
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Title:
|
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
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Patent #:
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Issue Dt:
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03/29/2011
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Application #:
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10037998
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Filing Dt:
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01/03/2002
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Publication #:
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Pub Dt:
|
07/03/2003
| | | | |
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Title:
|
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
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Patent #:
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Issue Dt:
|
06/10/2008
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Application #:
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10044868
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Filing Dt:
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01/10/2002
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Publication #:
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Pub Dt:
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07/10/2003
| | | | |
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Title:
|
COMBINED CALLER AND AGENT ENDPOINT MANAGER
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Patent #:
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Issue Dt:
|
03/07/2006
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Application #:
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10078049
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Filing Dt:
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02/19/2002
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Publication #:
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Pub Dt:
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08/21/2003
| | | | |
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Title:
|
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10090499
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Filing Dt:
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03/04/2002
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Publication #:
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Pub Dt:
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10/14/2004
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Title:
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Intelligent interactive voice response unit
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10093192
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Filing Dt:
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03/07/2002
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Publication #:
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Pub Dt:
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09/11/2003
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Title:
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Method and system for adding text data to data communication sessions
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10093304
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Filing Dt:
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03/07/2002
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Publication #:
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Pub Dt:
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09/11/2003
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Title:
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Method and system for transacting and negotiating business over a communication network using an infomediary computer
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Patent #:
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Issue Dt:
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03/15/2005
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Application #:
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10096235
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Filing Dt:
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03/12/2002
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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CUSTOMER TOUCH-POINT SCORING SYSTEM
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Patent #:
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Issue Dt:
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01/29/2008
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Application #:
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10099784
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Filing Dt:
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03/15/2002
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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TRANSACTION OUTCOME STATE MAPPING
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Patent #:
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Issue Dt:
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03/27/2007
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Application #:
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10103454
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Filing Dt:
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03/21/2002
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Publication #:
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Pub Dt:
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09/25/2003
| | | | |
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Title:
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ADAPTIVE TRANSACTION GUIDANCE
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