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Reel/Frame:016769/0605   Pages: 35
Recorded: 11/02/2005
Conveyance: SECURITY INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 260
Page 3 of 3
Pages: 1 2 3
1
Patent #:
6968368
Issue Dt:
11/22/2005
Application #:
09966688
Filing Dt:
09/28/2001
Publication #:
US20030065801
Pub Dt:
04/03/2003
Title:
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
2
Patent #:
NONE
Issue Dt:
Application #:
09992138
Filing Dt:
11/16/2001
Publication #:
US20030097339
Pub Dt:
05/22/2003
Title:
Method and apparatus for sharing customer data
3
Patent #:
6870926
Issue Dt:
03/22/2005
Application #:
09992367
Filing Dt:
11/06/2001
Publication #:
US20030086557
Pub Dt:
05/08/2003
Title:
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
4
Patent #:
6865267
Issue Dt:
03/08/2005
Application #:
09995027
Filing Dt:
11/27/2001
Publication #:
US20030099343
Pub Dt:
05/29/2003
Title:
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
5
Patent #:
7206400
Issue Dt:
04/17/2007
Application #:
09997754
Filing Dt:
11/30/2001
Publication #:
US20030103616
Pub Dt:
06/05/2003
Title:
METHOD AND SYSTEM FOR DATA FIELD REUSE
6
Patent #:
7466686
Issue Dt:
12/16/2008
Application #:
09997912
Filing Dt:
11/30/2001
Publication #:
US20030103489
Pub Dt:
06/05/2003
Title:
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
7
Patent #:
6870925
Issue Dt:
03/22/2005
Application #:
10008175
Filing Dt:
11/13/2001
Publication #:
US20030091178
Pub Dt:
05/15/2003
Title:
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
8
Patent #:
7369653
Issue Dt:
05/06/2008
Application #:
10011578
Filing Dt:
11/05/2001
Publication #:
US20030086553
Pub Dt:
05/08/2003
Title:
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
9
Patent #:
6885744
Issue Dt:
04/26/2005
Application #:
10027197
Filing Dt:
12/20/2001
Publication #:
US20030118173
Pub Dt:
06/26/2003
Title:
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
10
Patent #:
7917623
Issue Dt:
03/29/2011
Application #:
10037998
Filing Dt:
01/03/2002
Publication #:
US20030126206
Pub Dt:
07/03/2003
Title:
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
11
Patent #:
7386115
Issue Dt:
06/10/2008
Application #:
10044868
Filing Dt:
01/10/2002
Publication #:
US20030128833
Pub Dt:
07/10/2003
Title:
COMBINED CALLER AND AGENT ENDPOINT MANAGER
12
Patent #:
7010115
Issue Dt:
03/07/2006
Application #:
10078049
Filing Dt:
02/19/2002
Publication #:
US20030156704
Pub Dt:
08/21/2003
Title:
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
13
Patent #:
NONE
Issue Dt:
Application #:
10090499
Filing Dt:
03/04/2002
Publication #:
US20040203629
Pub Dt:
10/14/2004
Title:
Intelligent interactive voice response unit
14
Patent #:
NONE
Issue Dt:
Application #:
10093192
Filing Dt:
03/07/2002
Publication #:
US20030172185
Pub Dt:
09/11/2003
Title:
Method and system for adding text data to data communication sessions
15
Patent #:
NONE
Issue Dt:
Application #:
10093304
Filing Dt:
03/07/2002
Publication #:
US20030171995
Pub Dt:
09/11/2003
Title:
Method and system for transacting and negotiating business over a communication network using an infomediary computer
16
Patent #:
6868153
Issue Dt:
03/15/2005
Application #:
10096235
Filing Dt:
03/12/2002
Publication #:
US20030174829
Pub Dt:
09/18/2003
Title:
CUSTOMER TOUCH-POINT SCORING SYSTEM
17
Patent #:
7324640
Issue Dt:
01/29/2008
Application #:
10099784
Filing Dt:
03/15/2002
Publication #:
US20030174831
Pub Dt:
09/18/2003
Title:
TRANSACTION OUTCOME STATE MAPPING
18
Patent #:
7197132
Issue Dt:
03/27/2007
Application #:
10103454
Filing Dt:
03/21/2002
Publication #:
US20030179877
Pub Dt:
09/25/2003
Title:
ADAPTIVE TRANSACTION GUIDANCE
19
Patent #:
7043521
Issue Dt:
05/09/2006
Application #:
10103479
Filing Dt:
03/21/2002
Publication #:
US20030217097
Pub Dt:
11/20/2003
Title:
SEARCH AGENT FOR SEARCHING THE INTERNET
20
Patent #:
6961419
Issue Dt:
11/01/2005
Application #:
10114487
Filing Dt:
04/02/2002
Publication #:
US20030185381
Pub Dt:
10/02/2003
Title:
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
21
Patent #:
NONE
Issue Dt:
Application #:
10118882
Filing Dt:
04/09/2002
Publication #:
US20030191632
Pub Dt:
10/09/2003
Title:
Utilization of agent idle time in a communication system
22
Patent #:
6771746
Issue Dt:
08/03/2004
Application #:
10150890
Filing Dt:
05/16/2002
Publication #:
US20030215066
Pub Dt:
11/20/2003
Title:
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
23
Patent #:
7027585
Issue Dt:
04/11/2006
Application #:
10156406
Filing Dt:
05/28/2002
Publication #:
US20030223571
Pub Dt:
12/04/2003
Title:
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
24
Patent #:
7457403
Issue Dt:
11/25/2008
Application #:
10214674
Filing Dt:
08/08/2002
Publication #:
US20040028211
Pub Dt:
02/12/2004
Title:
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
25
Patent #:
NONE
Issue Dt:
Application #:
10228980
Filing Dt:
08/27/2002
Publication #:
US20040042611
Pub Dt:
03/04/2004
Title:
Method and apparatus for inquiry resolution in a transaction processing system
26
Patent #:
6931119
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
US20040042612
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
27
Patent #:
6931119
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
US20040042612
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
28
Patent #:
7453830
Issue Dt:
11/18/2008
Application #:
10235751
Filing Dt:
09/05/2002
Publication #:
US20040047302
Pub Dt:
03/11/2004
Title:
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
29
Patent #:
7058578
Issue Dt:
06/06/2006
Application #:
10253094
Filing Dt:
09/24/2002
Publication #:
US20040059580
Pub Dt:
03/25/2004
Title:
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
30
Patent #:
7492888
Issue Dt:
02/17/2009
Application #:
10253120
Filing Dt:
09/24/2002
Publication #:
US20040057570
Pub Dt:
03/25/2004
Title:
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
31
Patent #:
7151826
Issue Dt:
12/19/2006
Application #:
10259356
Filing Dt:
09/27/2002
Publication #:
US20040062363
Pub Dt:
04/01/2004
Title:
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
32
Patent #:
7460659
Issue Dt:
12/02/2008
Application #:
10259358
Filing Dt:
09/27/2002
Publication #:
US20040062381
Pub Dt:
04/01/2004
Title:
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
33
Patent #:
6959080
Issue Dt:
10/25/2005
Application #:
10259359
Filing Dt:
09/27/2002
Publication #:
US20040062364
Pub Dt:
04/01/2004
Title:
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
34
Patent #:
6853721
Issue Dt:
02/08/2005
Application #:
10260831
Filing Dt:
09/30/2002
Publication #:
US20030081757
Pub Dt:
05/01/2003
Title:
CONTACT CENTER AUTOPILOT ARCHITECTURE
35
Patent #:
6970559
Issue Dt:
11/29/2005
Application #:
10261058
Filing Dt:
09/30/2002
Publication #:
US20040062385
Pub Dt:
04/01/2004
Title:
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
36
Patent #:
7739329
Issue Dt:
06/15/2010
Application #:
10278367
Filing Dt:
10/23/2002
Publication #:
US20040083267
Pub Dt:
04/29/2004
Title:
WEB ASSISTANT
37
Patent #:
NONE
Issue Dt:
Application #:
10278368
Filing Dt:
10/23/2002
Publication #:
US20040081311
Pub Dt:
04/29/2004
Title:
Method abandoned call rescue
38
Patent #:
7363588
Issue Dt:
04/22/2008
Application #:
10285868
Filing Dt:
11/01/2002
Publication #:
US20040085344
Pub Dt:
05/06/2004
Title:
GUI FOR ORGANIZATIONAL ENVIRONMENT
39
Patent #:
NONE
Issue Dt:
Application #:
10295275
Filing Dt:
11/15/2002
Publication #:
US20040098274
Pub Dt:
05/20/2004
Title:
System and method for predicting customer contact outcomes
40
Patent #:
7184540
Issue Dt:
02/27/2007
Application #:
10304872
Filing Dt:
11/26/2002
Publication #:
US20040101127
Pub Dt:
05/27/2004
Title:
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
41
Patent #:
NONE
Issue Dt:
Application #:
10304873
Filing Dt:
11/26/2002
Publication #:
US20040103038
Pub Dt:
05/27/2004
Title:
Virtual reality enabled transaction processing system
42
Patent #:
7274685
Issue Dt:
09/25/2007
Application #:
10306544
Filing Dt:
11/27/2002
Title:
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
43
Patent #:
7460651
Issue Dt:
12/02/2008
Application #:
10320002
Filing Dt:
12/16/2002
Publication #:
US20040114573
Pub Dt:
06/17/2004
Title:
CONTACT IDENTIFIER FOR MESSAGE TYPES
44
Patent #:
NONE
Issue Dt:
Application #:
10403583
Filing Dt:
03/31/2003
Publication #:
US20040193468
Pub Dt:
09/30/2004
Title:
System for optimizing business rule resources
45
Patent #:
7236583
Issue Dt:
06/26/2007
Application #:
10442000
Filing Dt:
05/20/2003
Publication #:
US20040234066
Pub Dt:
11/25/2004
Title:
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
46
Patent #:
7773740
Issue Dt:
08/10/2010
Application #:
10616016
Filing Dt:
07/09/2003
Publication #:
US20050008139
Pub Dt:
01/13/2005
Title:
AGENT REGISTRATION AND BIDDING SYSTEM
47
Patent #:
NONE
Issue Dt:
Application #:
10624223
Filing Dt:
07/22/2003
Publication #:
US20050021529
Pub Dt:
01/27/2005
Title:
Transaction time tracking and reporting system
48
Patent #:
NONE
Issue Dt:
Application #:
10648923
Filing Dt:
08/27/2003
Publication #:
US20040105534
Pub Dt:
06/03/2004
Title:
System and method for providing informative communication
49
Patent #:
7058169
Issue Dt:
06/06/2006
Application #:
10649539
Filing Dt:
08/27/2003
Publication #:
US20050047583
Pub Dt:
03/03/2005
Title:
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
50
Patent #:
NONE
Issue Dt:
Application #:
10651329
Filing Dt:
08/28/2003
Publication #:
US20050047394
Pub Dt:
03/03/2005
Title:
Automatic contact navigation system
51
Patent #:
7095840
Issue Dt:
08/22/2006
Application #:
10659809
Filing Dt:
09/11/2003
Publication #:
US20050074108
Pub Dt:
04/07/2005
Title:
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
52
Patent #:
7929670
Issue Dt:
04/19/2011
Application #:
10673776
Filing Dt:
09/29/2003
Publication #:
US20050068940
Pub Dt:
03/31/2005
Title:
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
53
Patent #:
7095825
Issue Dt:
08/22/2006
Application #:
10675316
Filing Dt:
09/30/2003
Publication #:
US20050069094
Pub Dt:
03/31/2005
Title:
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
54
Patent #:
8655837
Issue Dt:
02/18/2014
Application #:
10675371
Filing Dt:
09/30/2003
Publication #:
US20050071178
Pub Dt:
03/31/2005
Title:
DATA SESSION NOTIFICATION MEANS AND METHOD
55
Patent #:
7822016
Issue Dt:
10/26/2010
Application #:
10760577
Filing Dt:
01/20/2004
Publication #:
US20050157731
Pub Dt:
07/21/2005
Title:
IP ACD USING SIP FORMAT
56
Patent #:
8028084
Issue Dt:
09/27/2011
Application #:
10761012
Filing Dt:
01/20/2004
Publication #:
US20050188110
Pub Dt:
08/25/2005
Title:
IP ACD USING BUFFER SERVER
57
Patent #:
7373387
Issue Dt:
05/13/2008
Application #:
10788231
Filing Dt:
02/26/2004
Publication #:
US20050193071
Pub Dt:
09/01/2005
Title:
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
58
Patent #:
NONE
Issue Dt:
Application #:
10825570
Filing Dt:
04/15/2004
Publication #:
US20050232408
Pub Dt:
10/20/2005
Title:
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
59
Patent #:
8068597
Issue Dt:
11/29/2011
Application #:
10831993
Filing Dt:
04/26/2004
Publication #:
US20050238162
Pub Dt:
10/27/2005
Title:
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
60
Patent #:
D344521
Issue Dt:
02/22/1994
Application #:
29001472
Filing Dt:
11/16/1992
Title:
CONSOLE FOR USE IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
Assignor
1
FIRSTPOINT CONTACT TECHNOLOGIES, LLC
Exec Dt:
09/22/2005
Assignee
1
JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
270 PARK AVENUE
NEW YORK, NEW YORK 10017
Correspondence name and address
PENELOPE AGODOA
FEDERAL RESEARCH CORPORATION
1030 15TH STREET, NW
SUITE 920
WASHINGTON, DC 20005

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