skip navigationU S P T O SealUnited States Patent and Trademark Office AOTW logo
Home|Site Index|Search|Guides|Contacts|eBusiness|eBiz alerts|News|Help
Assignments on the Web > Patent Query
Patent Assignment Details
NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:049688/0636   Pages: 19
Recorded: 07/08/2019
Attorney Dkt #:110524-8001.US01
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 85
1
Patent #:
Issue Dt:
03/20/2001
Application #:
09139228
Filing Dt:
08/25/1998
Title:
NETWORK THAT PROVIDES APPLICATIONS COLLABORATION
2
Patent #:
Issue Dt:
09/28/2004
Application #:
09473951
Filing Dt:
12/29/1999
Title:
METHOD AND APPARATUS FOR INTELLIGENT ROUTING OF INCOMING CALLS TO REPRESENTATIVES IN A CALL CENTER
3
Patent #:
Issue Dt:
02/15/2005
Application #:
10136157
Filing Dt:
05/01/2002
Publication #:
Pub Dt:
11/06/2003
Title:
SYSTEM AND METHOD TO PROVIDE AUTOMATED SCRIPTING FOR CUSTOMER SERVICE REPRESENTATIVES
4
Patent #:
Issue Dt:
11/29/2005
Application #:
10159314
Filing Dt:
05/30/2002
Title:
INTEGRATED CHAT CLIENT WITH CALLING PARTY CHOICE
5
Patent #:
Issue Dt:
12/13/2005
Application #:
10159377
Filing Dt:
05/30/2002
Title:
INTEGRATED CHAT CLIENT WITH CALLED PARTY CHOICE
6
Patent #:
Issue Dt:
04/13/2010
Application #:
10353571
Filing Dt:
01/28/2003
Title:
METHODS AND APPARATUS FOR FLEXIBLE SPEECH RECOGNITION
7
Patent #:
Issue Dt:
04/11/2006
Application #:
10737921
Filing Dt:
12/18/2003
Publication #:
Pub Dt:
06/23/2005
Title:
INTELLIGENTLY ROUTING CUSTOMER COMMUNICATIONS
8
Patent #:
Issue Dt:
06/05/2007
Application #:
10885934
Filing Dt:
07/06/2004
Publication #:
Pub Dt:
01/12/2006
Title:
MULTI-SLOT DIALOG SYSTEMS AND METHODS
9
Patent #:
Issue Dt:
05/08/2007
Application #:
10970236
Filing Dt:
10/21/2004
Publication #:
Pub Dt:
03/10/2005
Title:
SYSTEM AND METHOD TO PROVIDE AUTOMATED SCRIPTING FOR CUSTOMER SERVICE REPRESENTATIVES
10
Patent #:
NONE
Issue Dt:
Application #:
11184292
Filing Dt:
07/18/2005
Publication #:
Pub Dt:
01/18/2007
Title:
Method, system and computer program product for executing a marketing campaign
11
Patent #:
Issue Dt:
07/17/2007
Application #:
11222063
Filing Dt:
09/08/2005
Publication #:
Pub Dt:
02/16/2006
Title:
INTEGRATED CHAT CLIENT WITH RECEIVING PARTY CHOICE
12
Patent #:
Issue Dt:
08/18/2009
Application #:
11299503
Filing Dt:
12/12/2005
Publication #:
Pub Dt:
06/14/2007
Title:
METHOD FOR ANALYZING, DECONSTRUCTING, RECONSTRUCTING, AND REPURPOSING RHETORICAL CONTENT
13
Patent #:
Issue Dt:
07/06/2010
Application #:
11311140
Filing Dt:
12/20/2005
Publication #:
Pub Dt:
05/11/2006
Title:
INTELLIGENTLY ROUTING CUSTOMER COMMUNICATIONS
14
Patent #:
Issue Dt:
07/20/2010
Application #:
11360145
Filing Dt:
02/22/2006
Publication #:
Pub Dt:
08/23/2007
Title:
SYSTEM AND METHOD FOR CUSTOMER REQUESTS AND CONTACT MANAGEMENT
15
Patent #:
Issue Dt:
08/09/2011
Application #:
11725328
Filing Dt:
03/19/2007
Publication #:
Pub Dt:
08/23/2007
Title:
SYSTEM AND METHOD FOR CUSTOMER REQUESTS AND CONTACT MANAGEMENT
16
Patent #:
Issue Dt:
08/12/2008
Application #:
11755399
Filing Dt:
05/30/2007
Publication #:
Pub Dt:
09/27/2007
Title:
INTEGRATED CHAT CLIENT WITH RECEIVING PARTY CHOICE
17
Patent #:
Issue Dt:
06/29/2010
Application #:
11787763
Filing Dt:
04/17/2007
Publication #:
Pub Dt:
11/01/2007
Title:
MULTI-SLOT DIALOG SYSTEMS AND METHODS
18
Patent #:
Issue Dt:
12/01/2009
Application #:
12189355
Filing Dt:
08/11/2008
Publication #:
Pub Dt:
12/04/2008
Title:
INTEGRATED CHAT CLIENT WITH RECEIVING PARTY CHOICE
19
Patent #:
Issue Dt:
09/08/2015
Application #:
12392058
Filing Dt:
02/24/2009
Publication #:
Pub Dt:
09/03/2009
Title:
APPARATUS AND METHOD FOR PREDICTING CUSTOMER BEHAVIOR
20
Patent #:
Issue Dt:
03/29/2011
Application #:
12502100
Filing Dt:
07/13/2009
Publication #:
Pub Dt:
11/05/2009
Title:
METHOD FOR ANALYZING, DECONSTRUCTING, RECONSTRUCTING, AND REPURPOSING RHETORICAL CONTENT
21
Patent #:
Issue Dt:
03/12/2013
Application #:
12604252
Filing Dt:
10/22/2009
Publication #:
Pub Dt:
06/03/2010
Title:
MINING INTERACTIONS TO MANAGE CUSTOMER EXPERIENCE THROUGHOUT A CUSTOMER SERVICE LIFECYCLE
22
Patent #:
Issue Dt:
09/21/2010
Application #:
12615898
Filing Dt:
11/10/2009
Publication #:
Pub Dt:
03/04/2010
Title:
INTEGRATED CHAT CLIENT WITH RECEIVING PARTY CHOICE
23
Patent #:
NONE
Issue Dt:
Application #:
12693236
Filing Dt:
01/25/2010
Publication #:
Pub Dt:
07/29/2010
Title:
Predictive Engine for Interactive Voice Response System
24
Patent #:
Issue Dt:
10/22/2013
Application #:
12822097
Filing Dt:
06/23/2010
Publication #:
Pub Dt:
10/14/2010
Title:
SYSTEM AND METHOD FOR CUSTOMER REQUESTS AND CONTACT MANAGEMENT
25
Patent #:
Issue Dt:
01/31/2012
Application #:
12856145
Filing Dt:
08/13/2010
Publication #:
Pub Dt:
12/02/2010
Title:
INTEGRATED CHAT CLIENT WITH RECEIVING PARTY CHOICE
26
Patent #:
Issue Dt:
05/05/2015
Application #:
12961620
Filing Dt:
12/07/2010
Publication #:
Pub Dt:
06/07/2012
Title:
VISUAL INTERACTIVE VOICE RESPONSE
27
Patent #:
Issue Dt:
10/22/2013
Application #:
12973630
Filing Dt:
12/20/2010
Publication #:
Pub Dt:
06/30/2011
Title:
METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPLE CHANNELS
28
Patent #:
Issue Dt:
01/13/2015
Application #:
13107655
Filing Dt:
05/13/2011
Publication #:
Pub Dt:
01/26/2012
Title:
SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS
29
Patent #:
NONE
Issue Dt:
Application #:
13161291
Filing Dt:
06/15/2011
Publication #:
Pub Dt:
05/24/2012
Title:
Chat Categorization and Agent Performance Modeling
30
Patent #:
NONE
Issue Dt:
Application #:
13239195
Filing Dt:
09/21/2011
Publication #:
Pub Dt:
03/29/2012
Title:
Predictive Customer Service Environment
31
Patent #:
Issue Dt:
07/22/2014
Application #:
13239968
Filing Dt:
09/22/2011
Publication #:
Pub Dt:
03/28/2013
Title:
IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES
32
Patent #:
Issue Dt:
01/03/2017
Application #:
13349807
Filing Dt:
01/13/2012
Publication #:
Pub Dt:
07/19/2012
Title:
METHOD AND APPARATUS FOR ANALYZING AND APPLYING DATA RELATED TO CUSTOMER INTERACTIONS WITH SOCIAL MEDIA
33
Patent #:
Issue Dt:
06/16/2015
Application #:
13443782
Filing Dt:
04/10/2012
Publication #:
Pub Dt:
01/31/2013
Title:
METHOD AND APPARATUS FOR PREDICTIVE ENRICHMENT OF SEARCH IN AN ENTERPRISE
34
Patent #:
NONE
Issue Dt:
Application #:
13454726
Filing Dt:
04/24/2012
Publication #:
Pub Dt:
11/01/2012
Title:
METHOD AND APPARATUS FOR ENHANCING CUSTOMER SERVICE EXPERIENCE
35
Patent #:
Issue Dt:
12/13/2016
Application #:
13461631
Filing Dt:
05/01/2012
Publication #:
Pub Dt:
09/13/2012
Title:
METHOD AND APPARATUS FOR ANALYZING AND APPLYING DATA RELATED TO CUSTOMER INTERACTIONS WITH SOCIAL MEDIA
36
Patent #:
Issue Dt:
02/11/2020
Application #:
13566690
Filing Dt:
08/03/2012
Publication #:
Pub Dt:
02/07/2013
Title:
Creating and implementing scalable and effective multimedia objects with human interaction proof (HIP) capabilities, with challenges comprising different levels of difficulty based on the degree on suspiciousness
37
Patent #:
Issue Dt:
07/28/2015
Application #:
13599974
Filing Dt:
08/30/2012
Publication #:
Pub Dt:
03/28/2013
Title:
CUSTOMER JOURNEY PREDICTION AND RESOLUTION
38
Patent #:
Issue Dt:
05/27/2014
Application #:
13626770
Filing Dt:
09/25/2012
Publication #:
Pub Dt:
05/23/2013
Title:
INTERACTION MANAGEMENT
39
Patent #:
NONE
Issue Dt:
Application #:
13843226
Filing Dt:
03/15/2013
Publication #:
Pub Dt:
08/15/2013
Title:
CHAT CATEGORIZATION AND AGENT PERFORMANCE MODELING
40
Patent #:
Issue Dt:
03/01/2016
Application #:
13852942
Filing Dt:
03/28/2013
Publication #:
Pub Dt:
10/10/2013
Title:
METHOD AND APPARATUS FOR INTENT MODELING AND PREDICTION
41
Patent #:
NONE
Issue Dt:
Application #:
13868945
Filing Dt:
04/23/2013
Publication #:
Pub Dt:
11/14/2013
Title:
METHOD AND APPARATUS FOR ENHANCED IN-STORE RETAIL EXPERIENCE USING LOCATION AWARENESS
42
Patent #:
Issue Dt:
10/04/2016
Application #:
13875607
Filing Dt:
05/02/2013
Publication #:
Pub Dt:
11/06/2014
Title:
PREDICTIVE 411
43
Patent #:
Issue Dt:
11/24/2015
Application #:
13888598
Filing Dt:
05/07/2013
Publication #:
Pub Dt:
12/12/2013
Title:
DATA ASSISTANCE APPLICATION FOR MOBILE DEVICES
44
Patent #:
Issue Dt:
05/03/2016
Application #:
13908961
Filing Dt:
06/03/2013
Publication #:
Pub Dt:
12/12/2013
Title:
BUSINESS RULES MANAGER
45
Patent #:
Issue Dt:
04/26/2016
Application #:
13923190
Filing Dt:
06/20/2013
Publication #:
Pub Dt:
12/26/2013
Title:
METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS
46
Patent #:
Issue Dt:
02/23/2016
Application #:
13961557
Filing Dt:
08/07/2013
Publication #:
Pub Dt:
03/06/2014
Title:
SYSTEM AND METHOD FOR CREATING AND IMPLEMENTING SCALABLE AND EFFECTIVE SURVEYS AND TESTING METHODS WITH HUMAN INTERACTION PROOF (HIP) CAPABILITIES
47
Patent #:
Issue Dt:
09/01/2015
Application #:
13961675
Filing Dt:
08/07/2013
Publication #:
Pub Dt:
02/13/2014
Title:
METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING
48
Patent #:
Issue Dt:
12/13/2016
Application #:
13973776
Filing Dt:
08/22/2013
Publication #:
Pub Dt:
03/06/2014
Title:
METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCATION OF A USER
49
Patent #:
Issue Dt:
04/11/2017
Application #:
13975084
Filing Dt:
08/23/2013
Publication #:
Pub Dt:
02/27/2014
Title:
CREATING AND IMPLEMENTING SCALABLE AND EFFECTIVE MULTIMEDIA OBJECTS WITH HUMAN INTERACTION PROOF (HIP) CAPABILITIES, WITH CHALLENGES COMPRISING SECRET QUESTION AND ANSWER CREATED BY USER, AND ADVERTISEMENT CORRESPONDING TO THE SECRET QUESTION
50
Patent #:
Issue Dt:
08/11/2015
Application #:
14029672
Filing Dt:
09/17/2013
Publication #:
Pub Dt:
03/20/2014
Title:
METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES
51
Patent #:
Issue Dt:
12/24/2019
Application #:
14080578
Filing Dt:
11/14/2013
Publication #:
Pub Dt:
05/22/2014
Title:
PROACTIVE SURVEYS BASED ON CUSTOMER INFORMATION
52
Patent #:
Issue Dt:
01/24/2017
Application #:
14096569
Filing Dt:
12/04/2013
Publication #:
Pub Dt:
06/05/2014
Title:
Method and Apparatus for Increasing User Engagement with Video Advertisements and Content by Summarization
53
Patent #:
Issue Dt:
03/21/2017
Application #:
14142698
Filing Dt:
12/27/2013
Publication #:
Pub Dt:
07/10/2014
Title:
TRACKING OF NEAR CONVERSIONS IN USER ENGAGEMENTS
54
Patent #:
Issue Dt:
10/04/2016
Application #:
14145570
Filing Dt:
12/31/2013
Publication #:
Pub Dt:
07/10/2014
Title:
DETERMINING PRODUCT CATEGORIES BY MINING INTERACTION DATA IN CHAT TRANSCRIPTS
55
Patent #:
Issue Dt:
06/09/2015
Application #:
14149768
Filing Dt:
01/07/2014
Publication #:
Pub Dt:
07/10/2014
Title:
METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE
56
Patent #:
Issue Dt:
08/06/2019
Application #:
14174678
Filing Dt:
02/06/2014
Publication #:
Pub Dt:
08/07/2014
Title:
DYNAMIC PREDICTION OF ONLINE SHOPPER'S INTENT USING A COMBINATION OF PREDICTION MODELS
57
Patent #:
Issue Dt:
04/18/2017
Application #:
14180967
Filing Dt:
02/14/2014
Publication #:
Pub Dt:
08/14/2014
Title:
CATEGORIZATION OF USER INTERACTIONS INTO PREDEFINED HIERARCHICAL CATEGORIES
58
Patent #:
NONE
Issue Dt:
Application #:
14247100
Filing Dt:
04/07/2014
Publication #:
Pub Dt:
10/23/2014
Title:
IDENTIFICATION OF POINTS IN A USER WEB JOURNEY WHERE THE USER IS MORE LIKELY TO ACCEPT AN OFFER FOR INTERACTIVE ASSISTANCE
59
Patent #:
Issue Dt:
03/06/2018
Application #:
14250342
Filing Dt:
04/10/2014
Publication #:
Pub Dt:
08/07/2014
Title:
METHOD AND APPARATUS FOR EXTRACTING JOURNEY OF LIFE ATTRIBUTES OF A USER FROM USER INTERACTIONS
60
Patent #:
Issue Dt:
07/07/2015
Application #:
14251527
Filing Dt:
04/11/2014
Publication #:
Pub Dt:
08/07/2014
Title:
Interaction Management
61
Patent #:
Issue Dt:
05/19/2015
Application #:
14290225
Filing Dt:
05/29/2014
Publication #:
Pub Dt:
09/18/2014
Title:
IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES
62
Patent #:
NONE
Issue Dt:
Application #:
14294005
Filing Dt:
06/02/2014
Publication #:
Pub Dt:
12/04/2014
Title:
METHOD AND APPARATUS FOR MANAGING VISITOR INTERACTIONS
63
Patent #:
Issue Dt:
05/23/2017
Application #:
14320440
Filing Dt:
06/30/2014
Publication #:
Pub Dt:
01/01/2015
Title:
METHOD AND APPARATUS FOR DETERMINING USER BROWSING BEHAVIOR
64
Patent #:
Issue Dt:
08/15/2017
Application #:
14320516
Filing Dt:
06/30/2014
Publication #:
Pub Dt:
01/08/2015
Title:
METHOD AND APPARATUS FOR FACILITATING VOICE USER INTERFACE DESIGN
65
Patent #:
Issue Dt:
09/13/2016
Application #:
14490602
Filing Dt:
09/18/2014
Publication #:
Pub Dt:
03/19/2015
Title:
Customer Journey Prediction and Resolution
66
Patent #:
Issue Dt:
12/26/2017
Application #:
14565152
Filing Dt:
12/09/2014
Publication #:
Pub Dt:
06/11/2015
Title:
SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS
67
Patent #:
Issue Dt:
05/23/2017
Application #:
14580859
Filing Dt:
12/23/2014
Publication #:
Pub Dt:
06/25/2015
Title:
SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING
68
Patent #:
Issue Dt:
02/02/2016
Application #:
14671514
Filing Dt:
03/27/2015
Publication #:
Pub Dt:
07/16/2015
Title:
IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES
69
Patent #:
Issue Dt:
10/06/2015
Application #:
14676155
Filing Dt:
04/01/2015
Publication #:
Pub Dt:
07/23/2015
Title:
VISUAL INTERACTIVE VOICE RESPONSE
70
Patent #:
Issue Dt:
05/24/2016
Application #:
14698709
Filing Dt:
04/28/2015
Publication #:
Pub Dt:
08/20/2015
Title:
METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE
71
Patent #:
Issue Dt:
01/03/2017
Application #:
14707904
Filing Dt:
05/08/2015
Publication #:
Pub Dt:
08/27/2015
Title:
APPARATUS AND METHOD FOR PREDICTING CUSTOMER BEHAVIOR
72
Patent #:
Issue Dt:
08/22/2017
Application #:
14746608
Filing Dt:
06/22/2015
Publication #:
Pub Dt:
10/08/2015
Title:
METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES
73
Patent #:
Issue Dt:
01/19/2016
Application #:
14802169
Filing Dt:
07/17/2015
Publication #:
Pub Dt:
11/12/2015
Title:
VISUAL INTERACTIVE VOICE RESPONSE
74
Patent #:
Issue Dt:
11/01/2016
Application #:
14822827
Filing Dt:
08/10/2015
Publication #:
Pub Dt:
02/11/2016
Title:
METHODS AND APPARATUSES FOR MODELING CUSTOMER INTERACTION EXPERIENCES
75
Patent #:
Issue Dt:
07/18/2017
Application #:
14829989
Filing Dt:
08/19/2015
Publication #:
Pub Dt:
12/10/2015
Title:
Method and Apparatus for Intent Prediction and Proactive Service Offering
76
Patent #:
Issue Dt:
08/15/2017
Application #:
14884702
Filing Dt:
10/15/2015
Publication #:
Pub Dt:
02/04/2016
Title:
DATA ASSISTANCE APPLICATION FOR MOBILE DEVICES
77
Patent #:
NONE
Issue Dt:
Application #:
14907264
Filing Dt:
01/22/2016
Publication #:
Pub Dt:
06/09/2016
Title:
METHOD AND APPARATUS FOR LINKING DEVICE APPLICATIONS TO A CUSTOMER SERVICE INTERFACE
78
Patent #:
Issue Dt:
09/13/2016
Application #:
14938832
Filing Dt:
11/11/2015
Publication #:
Pub Dt:
05/12/2016
Title:
METHOD AND APPARATUS FOR FACILITATING SPEECH APPLICATION TESTING
79
Patent #:
Issue Dt:
07/18/2017
Application #:
15016131
Filing Dt:
02/04/2016
Publication #:
Pub Dt:
06/02/2016
Title:
BUSINESS RULES MANAGER
80
Patent #:
NONE
Issue Dt:
Application #:
15047559
Filing Dt:
02/18/2016
Publication #:
Pub Dt:
07/21/2016
Title:
Method And Apparatus For Enhanced In-Store Retail Experience Using Location Awareness
81
Patent #:
Issue Dt:
01/16/2018
Application #:
15088069
Filing Dt:
03/31/2016
Publication #:
Pub Dt:
01/26/2017
Title:
METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS
82
Patent #:
Issue Dt:
04/11/2017
Application #:
15135393
Filing Dt:
04/21/2016
Publication #:
Pub Dt:
08/18/2016
Title:
METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE
83
Patent #:
Issue Dt:
12/26/2017
Application #:
15149035
Filing Dt:
05/06/2016
Publication #:
Pub Dt:
09/01/2016
Title:
SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS
84
Patent #:
Issue Dt:
01/30/2018
Application #:
15235020
Filing Dt:
08/11/2016
Publication #:
Pub Dt:
12/01/2016
Title:
METHOD AND APPARATUS FOR FACILITATING SPEECH APPLICATION TESTING
85
Patent #:
NONE
Issue Dt:
Application #:
15810851
Filing Dt:
11/13/2017
Publication #:
Pub Dt:
03/08/2018
Title:
POINT-IN-TIME DEPENDENT IDENTIFICATION FOR OFFERING INTERACTIVE SERVICES IN A USER WEB JOURNEY
Assignor
1
Exec Dt:
10/19/2017
Assignee
1
2001 LOGIC DRIVE
SAN JOSE, CALIFORNIA 95124
Correspondence name and address
PERKINS COIE LLP- PAO GENERAL
P.O. BOX 1247
PATENT PROCUREMENT
SEATTLE, WA 98111-1247

Search Results as of: 05/26/2024 12:16 PM
If you have any comments or questions concerning the data displayed, contact PRD / Assignments at 571-272-3350. v.2.6
Web interface last modified: August 25, 2017 v.2.6
| .HOME | INDEX| SEARCH | eBUSINESS | CONTACT US | PRIVACY STATEMENT