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Reel/Frame:024651/0637   Pages: 23
Recorded: 06/29/2010
Conveyance: SECURITY INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 526
Page 6 of 6
Pages: 1 2 3 4 5 6
1
Patent #:
NONE
Issue Dt:
Application #:
11970825
Filing Dt:
01/08/2008
Publication #:
US20090175437
Pub Dt:
07/09/2009
Title:
CALL TRANSFER BETWEEN DIFFERING EQUIPMENT
2
Patent #:
7925002
Issue Dt:
04/12/2011
Application #:
11977589
Filing Dt:
10/25/2007
Publication #:
US20090110181
Pub Dt:
04/30/2009
Title:
ADMINISTERING MULTIPLE TARGET ACD SYSTEMS
3
Patent #:
8588396
Issue Dt:
11/19/2013
Application #:
12016065
Filing Dt:
01/17/2008
Publication #:
US20090185672
Pub Dt:
07/23/2009
Title:
Method for Reporting Activity of Multi-Appearance Call-Center Agent
4
Patent #:
8418232
Issue Dt:
04/09/2013
Application #:
12044735
Filing Dt:
03/07/2008
Publication #:
US20090228958
Pub Dt:
09/10/2009
Title:
EXTENSIBLE PERMISSIONS FOR ADMINISTRATIVE AND TARGET PERMISSIONS
5
Patent #:
8199895
Issue Dt:
06/12/2012
Application #:
12054209
Filing Dt:
03/24/2008
Publication #:
US20090238359
Pub Dt:
09/24/2009
Title:
LEVERAGING A SIP FORKING MODEL FOR DISTRIBUTED CONTACT CENTER ROUTING
6
Patent #:
8745142
Issue Dt:
06/03/2014
Application #:
12075022
Filing Dt:
03/07/2008
Publication #:
US20090225978
Pub Dt:
09/10/2009
Title:
METHOD AND SYSTEM FOR PUBLISHING ACD SPECIFIC DATA
7
Patent #:
NONE
Issue Dt:
Application #:
12100103
Filing Dt:
04/09/2008
Publication #:
US20090260066
Pub Dt:
10/15/2009
Title:
Single Sign-On To Administer Target Systems with Disparate Security Models
8
Patent #:
8229098
Issue Dt:
07/24/2012
Application #:
12114357
Filing Dt:
05/02/2008
Publication #:
US20090274293
Pub Dt:
11/05/2009
Title:
NETWORK ROUTER FOR HETEROGENEOUS ACD SYSTEM
9
Patent #:
8503661
Issue Dt:
08/06/2013
Application #:
12114396
Filing Dt:
05/02/2008
Publication #:
US20090274291
Pub Dt:
11/05/2009
Title:
SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
10
Patent #:
8693670
Issue Dt:
04/08/2014
Application #:
12114422
Filing Dt:
05/02/2008
Publication #:
US20090274290
Pub Dt:
11/05/2009
Title:
Synchronization of Data Within An ACD System
11
Patent #:
8718264
Issue Dt:
05/06/2014
Application #:
12125392
Filing Dt:
05/22/2008
Publication #:
US20090290702
Pub Dt:
11/26/2009
Title:
AUTOMATED AGENT AVAILABILITY DETECTION
12
Patent #:
8520831
Issue Dt:
08/27/2013
Application #:
12141687
Filing Dt:
06/18/2008
Publication #:
US20090316879
Pub Dt:
12/24/2009
Title:
Method of Unifying Control of Contact Center System
13
Patent #:
9213699
Issue Dt:
12/15/2015
Application #:
12150624
Filing Dt:
04/30/2008
Publication #:
US20090276452
Pub Dt:
11/05/2009
Title:
Super-object in administering system
14
Patent #:
NONE
Issue Dt:
Application #:
12167409
Filing Dt:
07/03/2008
Publication #:
US20100017251
Pub Dt:
01/21/2010
Title:
Method and Apparatus for Describing and Profiling Employee Schedules
15
Patent #:
NONE
Issue Dt:
Application #:
12167416
Filing Dt:
07/03/2008
Publication #:
US20100076898
Pub Dt:
03/25/2010
Title:
Method of Scheduling a Workforce Constrained By Work Rules and Labor Laws
16
Patent #:
8245222
Issue Dt:
08/14/2012
Application #:
12170180
Filing Dt:
07/09/2008
Publication #:
US20100011353
Pub Dt:
01/14/2010
Title:
IMAGE INSTALLER
17
Patent #:
8064589
Issue Dt:
11/22/2011
Application #:
12214754
Filing Dt:
06/20/2008
Publication #:
US20090316873
Pub Dt:
12/24/2009
Title:
ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
18
Patent #:
9088659
Issue Dt:
07/21/2015
Application #:
12258618
Filing Dt:
10/27/2008
Publication #:
US20090129581
Pub Dt:
05/21/2009
Title:
METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
19
Patent #:
8437462
Issue Dt:
05/07/2013
Application #:
12264395
Filing Dt:
11/04/2008
Publication #:
US20100111284
Pub Dt:
05/06/2010
Title:
SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA
20
Patent #:
8249243
Issue Dt:
08/21/2012
Application #:
12270238
Filing Dt:
11/13/2008
Publication #:
US20100119052
Pub Dt:
05/13/2010
Title:
METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS
21
Patent #:
8533234
Issue Dt:
09/10/2013
Application #:
12287172
Filing Dt:
10/07/2008
Publication #:
US20100088347
Pub Dt:
04/08/2010
Title:
CUSTOM DATA DISPLAY
22
Patent #:
9454596
Issue Dt:
09/27/2016
Application #:
12325794
Filing Dt:
12/01/2008
Publication #:
US20090210394
Pub Dt:
08/20/2009
Title:
ENTERPRISE ENTITY FOR USE IN A CALL CENTER
23
Patent #:
8411840
Issue Dt:
04/02/2013
Application #:
12356664
Filing Dt:
01/21/2009
Publication #:
US20100008492
Pub Dt:
01/14/2010
Title:
METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM
24
Patent #:
8560649
Issue Dt:
10/15/2013
Application #:
12403749
Filing Dt:
03/13/2009
Publication #:
US20100235482
Pub Dt:
09/16/2010
Title:
Virtual Appliance Automation Tool
25
Patent #:
8520834
Issue Dt:
08/27/2013
Application #:
12423088
Filing Dt:
04/14/2009
Publication #:
US20100260331
Pub Dt:
10/14/2010
Title:
METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
26
Patent #:
NONE
Issue Dt:
Application #:
12556917
Filing Dt:
09/10/2009
Publication #:
US20100002689
Pub Dt:
01/07/2010
Title:
VOICE OVER IP ADAPTER
Assignors
1
ASPECT SOFTWARE, INC.
Exec Dt:
05/07/2010
2
FIRSTPOINT CONTACT TECHNOLOGIES, LLC
Exec Dt:
05/07/2010
Assignee
1
U.S. BANK NATIONAL ASSOCIATION, AS COLLATERAL AGENT
50 S. 16TH STREET, SUITE 2000
MAIL STATION: EX-PA-WBSP
PHILADELPHIA, PENNSYLVANIA 19102
Correspondence name and address
TED MULLIGAN
CT CORPORATION
4400 EASTON COMMONS WAY, SUITE 125
COLUMBUS, OH 43219

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