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Reel/Frame:044462/0691   Pages: 14
Recorded: 12/21/2017
Attorney Dkt #:F174467
Conveyance: SECURITY INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 32
1
Patent #:
8139753
Issue Dt:
03/20/2012
Application #:
11942279
Filing Dt:
11/19/2007
Publication #:
US20090116636
Pub Dt:
05/07/2009
Title:
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
2
Patent #:
9277054
Issue Dt:
03/01/2016
Application #:
12376269
Filing Dt:
03/22/2010
Publication #:
US20100202603
Pub Dt:
08/12/2010
Title:
APPARATUS AND METHOD FOR INTEGRATING COMPUTER-TELEPHONY AND SEARCH TECHNOLOGY
3
Patent #:
9679034
Issue Dt:
06/13/2017
Application #:
12444115
Filing Dt:
11/09/2009
Publication #:
US20100128717
Pub Dt:
05/27/2010
Title:
METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
4
Patent #:
8600756
Issue Dt:
12/03/2013
Application #:
12999899
Filing Dt:
02/08/2011
Publication #:
US20110125498
Pub Dt:
05/26/2011
Title:
HANDLING A TELEPHONE CALL BY VOICE ANALYTICS IN A COMPUTER-TELEPHONY INTEGRATION SYSTEM
5
Patent #:
8494150
Issue Dt:
07/23/2013
Application #:
13056761
Filing Dt:
04/15/2011
Publication #:
US20110188648
Pub Dt:
08/04/2011
Title:
COMPUTER-TELEPHONY INTEGRATION IN A SERVICE PROVIDER ENVIRONMENT
6
Patent #:
10447857
Issue Dt:
10/15/2019
Application #:
13226342
Filing Dt:
09/06/2011
Publication #:
US20120066175
Pub Dt:
03/15/2012
Title:
METHOD AND APPARATUS FOR OPERATING A CONTACT CENTER SYSTEM
7
Patent #:
9094515
Issue Dt:
07/28/2015
Application #:
13226387
Filing Dt:
09/06/2011
Publication #:
US20120057688
Pub Dt:
03/08/2012
Title:
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM
8
Patent #:
NONE
Issue Dt:
Application #:
13357502
Filing Dt:
01/24/2012
Publication #:
US20130191185
Pub Dt:
07/25/2013
Title:
SYSTEM AND METHOD FOR CONDUCTING REAL-TIME AND HISTORICAL ANALYSIS OF COMPLEX CUSTOMER CARE PROCESSES
9
Patent #:
8774390
Issue Dt:
07/08/2014
Application #:
13370284
Filing Dt:
02/09/2012
Publication #:
US20120140910
Pub Dt:
06/07/2012
Title:
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
10
Patent #:
8463939
Issue Dt:
06/11/2013
Application #:
13550587
Filing Dt:
07/16/2012
Title:
SYSTEM AND METHOD FOR OPTIMIZED AND DISTRIBUTED ROUTING OF INTERACTIONS
11
Patent #:
8386639
Issue Dt:
02/26/2013
Application #:
13602048
Filing Dt:
08/31/2012
Title:
SYSTEM AND METHOD FOR OPTIMIZED AND DISTRIBUTED RESOURCE MANAGEMENT
12
Patent #:
8634538
Issue Dt:
01/21/2014
Application #:
13766758
Filing Dt:
02/13/2013
Publication #:
US20130136249
Pub Dt:
05/30/2013
Title:
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
13
Patent #:
9071547
Issue Dt:
06/30/2015
Application #:
13835933
Filing Dt:
03/15/2013
Publication #:
US20140173078
Pub Dt:
06/19/2014
Title:
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
14
Patent #:
NONE
Issue Dt:
Application #:
14170468
Filing Dt:
01/31/2014
Publication #:
US20150012974
Pub Dt:
01/08/2015
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
15
Patent #:
9338299
Issue Dt:
05/10/2016
Application #:
14754459
Filing Dt:
06/29/2015
Publication #:
US20150304498
Pub Dt:
10/22/2015
Title:
DISTRIBUTED CONSTRAINT-BASED OMPTIMIZED ROUTING OF INTERACTIONS
16
Patent #:
9565311
Issue Dt:
02/07/2017
Application #:
14810489
Filing Dt:
07/28/2015
Publication #:
US20150334237
Pub Dt:
11/19/2015
Title:
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM
17
Patent #:
9553982
Issue Dt:
01/24/2017
Application #:
14970713
Filing Dt:
12/16/2015
Publication #:
US20160371509
Pub Dt:
12/22/2016
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
18
Patent #:
9609135
Issue Dt:
03/28/2017
Application #:
15099583
Filing Dt:
04/14/2016
Publication #:
US20160219151
Pub Dt:
07/28/2016
Title:
DAY-LEVEL SLA-BASED ROUTING
19
Patent #:
9654633
Issue Dt:
05/16/2017
Application #:
15151477
Filing Dt:
05/10/2016
Publication #:
US20160255199
Pub Dt:
09/01/2016
Title:
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
20
Patent #:
NONE
Issue Dt:
Application #:
15181384
Filing Dt:
06/13/2016
Publication #:
US20160350663
Pub Dt:
12/01/2016
Title:
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZING CONTACT CENTER
21
Patent #:
NONE
Issue Dt:
Application #:
15193055
Filing Dt:
06/25/2016
Publication #:
US20170255888
Pub Dt:
09/07/2017
Title:
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
22
Patent #:
NONE
Issue Dt:
Application #:
15268611
Filing Dt:
09/18/2016
Publication #:
US20180082210
Pub Dt:
03/22/2018
Title:
SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATIONS USING REINFORCEMENT LEARNING
23
Patent #:
NONE
Issue Dt:
Application #:
15268626
Filing Dt:
09/18/2016
Publication #:
US20180011929
Pub Dt:
01/11/2018
Title:
CONCEPT-BASED SEARCH AND CATEGORIZATION
24
Patent #:
9972014
Issue Dt:
05/15/2018
Application #:
15393978
Filing Dt:
12/29/2016
Publication #:
US20170255945
Pub Dt:
09/07/2017
Title:
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
25
Patent #:
9842216
Issue Dt:
12/12/2017
Application #:
15414581
Filing Dt:
01/24/2017
Publication #:
US20170132421
Pub Dt:
05/11/2017
Title:
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMESTAMPING
26
Patent #:
10182154
Issue Dt:
01/15/2019
Application #:
15427020
Filing Dt:
02/07/2017
Publication #:
US20170149974
Pub Dt:
05/25/2017
Title:
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM
27
Patent #:
NONE
Issue Dt:
Application #:
15442667
Filing Dt:
02/25/2017
Publication #:
US20180082213
Pub Dt:
03/22/2018
Title:
SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATION OPERATIONS USING REINFORCEMENT LEARNING
28
Patent #:
10586175
Issue Dt:
03/10/2020
Application #:
15445869
Filing Dt:
02/28/2017
Publication #:
US20170169325
Pub Dt:
06/15/2017
Title:
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZING CONTACT CENTER
29
Patent #:
10021249
Issue Dt:
07/10/2018
Application #:
15472127
Filing Dt:
03/28/2017
Publication #:
US20170302796
Pub Dt:
10/19/2017
Title:
DAY-LEVEL SLA-BASED ROUTING
30
Patent #:
NONE
Issue Dt:
Application #:
15622041
Filing Dt:
06/13/2017
Publication #:
US20170277763
Pub Dt:
09/28/2017
Title:
METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
31
Patent #:
NONE
Issue Dt:
Application #:
15661341
Filing Dt:
07/27/2017
Publication #:
US20180082679
Pub Dt:
03/22/2018
Title:
OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL SPEECH USING HIERARCHICAL NEURAL NETWORKS AND REINFORCEMENT LEARNING
32
Patent #:
10162844
Issue Dt:
12/25/2018
Application #:
15675420
Filing Dt:
08/11/2017
Publication #:
US20180373744
Pub Dt:
12/27/2018
Title:
SYSTEM AND METHODS FOR USING CONVERSATIONAL SIMILARITY FOR DIMENSION REDUCTION IN DEEP ANALYTICS
Assignor
1
NEWVOICEMEDIA LIMITED
Exec Dt:
12/21/2017
Assignee
1
SILICON VALLEY BANK
3003 TASMAN DRIVE
HF 150
SANTA CLARA, CALIFORNIA 95054
Correspondence name and address
STEWART WALSH
1025 VERMONT AVE NW, SUITE 1130
COGENCY GLOBAL INC.
WASHINGTON, DC 20005

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