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Total properties:
31
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|
|
|
Patent #:
|
|
Issue Dt:
|
11/01/1988
|
Application #:
|
07002691
|
Filing Dt:
|
01/12/1987
|
|
Title:
|
TELEPHONE ANSWERING MACHINE WITH DIGIAL STORAGE OF ANNOUNCEMENTS AND MESSAGES
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|
|
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|
Patent #:
|
|
Issue Dt:
|
01/19/1988
|
Application #:
|
07003643
|
Filing Dt:
|
03/09/1987
|
|
Title:
|
RING SIGNAL DISCRIMINATOR
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/1988
|
Application #:
|
07008344
|
Filing Dt:
|
01/29/1987
|
|
Title:
|
CURRENT SOURCE AND OFF-HOOK DETECTOR
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/1988
|
Application #:
|
07014015
|
Filing Dt:
|
02/12/1987
|
|
Title:
|
TELEPHONE LOOP CURRENT MODULATOR
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/1989
|
Application #:
|
07062944
|
Filing Dt:
|
06/16/1987
|
|
Title:
|
CUSTOMER ACCOUNT ONLINE SERVICING SYSTEM
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/16/1990
|
Application #:
|
07287008
|
Filing Dt:
|
12/20/1988
|
|
Title:
|
METHOD AND APPARATUS FOR CUSTOMER ACCOUNT SERVICING
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/03/1991
|
Application #:
|
07478619
|
Filing Dt:
|
02/12/1990
|
|
Title:
|
METHOD FOR AVOIDING CALL BLOCKING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/25/1993
|
Application #:
|
07533489
|
Filing Dt:
|
06/05/1990
|
|
Title:
|
METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/1994
|
Application #:
|
07703158
|
Filing Dt:
|
05/20/1991
|
|
Title:
|
AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/25/1995
|
Application #:
|
08152060
|
Filing Dt:
|
11/16/1993
|
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/23/1996
|
Application #:
|
08236225
|
Filing Dt:
|
04/29/1994
|
|
Title:
|
AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/14/1997
|
Application #:
|
08318506
|
Filing Dt:
|
10/05/1994
|
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/03/1996
|
Application #:
|
08372889
|
Filing Dt:
|
01/13/1995
|
|
Title:
|
NON-OFFENSIVE TERMINATION OF A CALL AND DETECTION OF AN ANSWERING MACHINE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/07/1997
|
Application #:
|
08441830
|
Filing Dt:
|
05/16/1995
|
|
Title:
|
METHOD FOR AUTOMATICALLY OBTAINING AND PRESENTING DATA FROM MULTIPLE D ATA SOURCES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/30/1999
|
Application #:
|
08449887
|
Filing Dt:
|
05/25/1995
|
|
Title:
|
METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/15/1997
|
Application #:
|
08486577
|
Filing Dt:
|
06/07/1995
|
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/27/1998
|
Application #:
|
08754151
|
Filing Dt:
|
11/22/1996
|
|
Title:
|
METHOD AND APPARATUS FOR NON-OFFENSIVE TERMINATION OF AN OUTBOUND CALL AND FOR DETECTION OF AN ANSWER OF AN OUTBOUND CALL BY AN ANSWERING MACHINE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/05/1999
|
Application #:
|
08764324
|
Filing Dt:
|
12/12/1996
|
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/30/1999
|
Application #:
|
08834131
|
Filing Dt:
|
04/14/1997
|
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/06/2001
|
Application #:
|
08840906
|
Filing Dt:
|
04/17/1997
|
|
Title:
|
CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/26/2002
|
Application #:
|
08908854
|
Filing Dt:
|
08/08/1997
|
|
Title:
|
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/12/2000
|
Application #:
|
08934025
|
Filing Dt:
|
09/19/1997
|
|
Title:
|
TRANSMISSION OF VOICE OVER AN ASYNCHRONOUS NETWORK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/2002
|
Application #:
|
08977412
|
Filing Dt:
|
11/24/1997
|
|
Title:
|
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT, DEVICES AND SERVICES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/15/2005
|
Application #:
|
09469587
|
Filing Dt:
|
12/22/1999
|
|
Title:
|
BUSINESS TRANSACTIONS USING THE INTERNET
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2006
|
Application #:
|
09885717
|
Filing Dt:
|
06/20/2001
|
|
Publication #:
|
|
Pub Dt:
|
04/25/2002
| | | | |
|
Title:
|
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2005
|
Application #:
|
09982514
|
Filing Dt:
|
10/18/2001
|
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
|
Title:
|
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/29/2008
|
Application #:
|
10059872
|
Filing Dt:
|
01/29/2002
|
|
Publication #:
|
|
Pub Dt:
|
12/05/2002
| | | | |
|
Title:
|
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10107632
|
Filing Dt:
|
03/27/2002
|
|
Publication #:
|
|
Pub Dt:
|
10/03/2002
| | | | |
|
Title:
|
Collaboration between two computing devices
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/06/2005
|
Application #:
|
10151489
|
Filing Dt:
|
05/18/2002
|
|
Publication #:
|
|
Pub Dt:
|
07/31/2003
| | | | |
|
Title:
|
CONTACT CENTER DYNAMIC RECORD DELIVERY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/2013
|
Application #:
|
10449872
|
Filing Dt:
|
05/30/2003
|
|
Publication #:
|
|
Pub Dt:
|
06/10/2004
| | | | |
|
Title:
|
TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10453852
|
Filing Dt:
|
06/03/2003
|
|
Publication #:
|
|
Pub Dt:
|
07/08/2004
| | | | |
|
Title:
|
Method and apparatus for providing result-oriented customer service
|
|
