Total properties:
36
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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10841037
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Filing Dt:
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05/06/2004
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Title:
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USER CUSTOMIZABLE REVERSE RING TONE
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Patent #:
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Issue Dt:
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11/30/2010
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Application #:
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11402120
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Filing Dt:
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04/10/2006
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Title:
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SELECTIVE MUTING FOR CONFERENCE CALL PARTICIPANTS
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Patent #:
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Issue Dt:
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11/16/2010
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Application #:
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11520146
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Filing Dt:
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09/12/2006
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Title:
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REMOVAL OF LOCAL DUPLICATION VOICE ON CONFERENCE CALLS
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Patent #:
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Issue Dt:
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01/10/2012
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Application #:
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11864021
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Filing Dt:
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09/28/2007
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Title:
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SYSTEM AND METHOD OF SYNCHRONIZING MULTIPLE MICROPHONE AND SPEAKER-EQUIPPED DEVICES TO CREATE A CONFERENCED AREA NETWORK
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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12202097
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Filing Dt:
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08/29/2008
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Publication #:
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Pub Dt:
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03/04/2010
| | | | |
Title:
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AGENT SATISFACTION DATA FOR CALL ROUTING BASED ON PATTERN MATCHING ALOGRITHM
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Patent #:
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Issue Dt:
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05/05/2015
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Application #:
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12243142
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Filing Dt:
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10/01/2008
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Publication #:
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Pub Dt:
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04/01/2010
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Title:
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System and Method of Managing Conference Calls Through The Use of Filtered Lists of Participants
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12266415
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Filing Dt:
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11/06/2008
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Publication #:
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Pub Dt:
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05/06/2010
| | | | |
Title:
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TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER
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Patent #:
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Issue Dt:
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06/25/2013
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Application #:
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12266461
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Filing Dt:
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11/06/2008
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Publication #:
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Pub Dt:
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05/06/2010
| | | | |
Title:
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BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
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Patent #:
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Issue Dt:
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01/21/2014
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Application #:
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12331153
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
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06/10/2010
| | | | |
Title:
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SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON AVAILABLE CALLER DATA
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Patent #:
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Issue Dt:
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04/29/2014
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Application #:
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12331161
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Filing Dt:
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12/09/2008
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Publication #:
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Pub Dt:
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07/30/2009
| | | | |
Title:
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SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A CALLER
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Patent #:
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Issue Dt:
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10/23/2012
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Application #:
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12355618
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Filing Dt:
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01/16/2009
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Publication #:
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Pub Dt:
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07/22/2010
| | | | |
Title:
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SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED ON INDIVIDUAL AGENT SETTINGS
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Patent #:
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Issue Dt:
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05/13/2014
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Application #:
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12869645
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Filing Dt:
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08/26/2010
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Publication #:
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Pub Dt:
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03/01/2012
| | | | |
Title:
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ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
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|
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Patent #:
|
|
Issue Dt:
|
04/15/2014
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Application #:
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12869654
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Filing Dt:
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08/26/2010
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Publication #:
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|
Pub Dt:
|
03/01/2012
| | | | |
Title:
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PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
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Patent #:
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|
Issue Dt:
|
02/11/2014
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Application #:
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12978721
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Filing Dt:
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12/27/2010
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Publication #:
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|
Pub Dt:
|
06/28/2012
| | | | |
Title:
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LATENCY COMPENSATION ADJUNCT FOR TELECONFERENCE VOICE SWITCHES
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|
|
Patent #:
|
|
Issue Dt:
|
06/10/2014
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Application #:
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13221692
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Filing Dt:
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08/30/2011
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Publication #:
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|
Pub Dt:
|
09/06/2012
| | | | |
Title:
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PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SYSTEM
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|
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Patent #:
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|
Issue Dt:
|
07/28/2015
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Application #:
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13603264
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Filing Dt:
|
09/04/2012
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Publication #:
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|
Pub Dt:
|
03/06/2014
| | | | |
Title:
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ENHANCING CONFERENCING USER EXPERIENCE VIA COMPONENTS
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|
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Patent #:
|
|
Issue Dt:
|
07/29/2014
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Application #:
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14032657
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Filing Dt:
|
09/20/2013
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Publication #:
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|
Pub Dt:
|
03/27/2014
| | | | |
Title:
|
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
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|
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Patent #:
|
|
Issue Dt:
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04/28/2015
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Application #:
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14035506
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Filing Dt:
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09/24/2013
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Publication #:
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|
Pub Dt:
|
03/27/2014
| | | | |
Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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|
|
Patent #:
|
|
Issue Dt:
|
10/04/2016
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Application #:
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14035522
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Filing Dt:
|
09/24/2013
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Publication #:
|
|
Pub Dt:
|
03/27/2014
| | | | |
Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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|
|
Patent #:
|
|
Issue Dt:
|
03/16/2021
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Application #:
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14750965
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Filing Dt:
|
06/25/2015
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Title:
|
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
01/26/2021
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Application #:
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14788469
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Filing Dt:
|
06/30/2015
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Title:
|
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
07/17/2018
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Application #:
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15193673
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Filing Dt:
|
06/27/2016
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Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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|
|
Patent #:
|
|
Issue Dt:
|
07/17/2018
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Application #:
|
15193687
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Filing Dt:
|
06/27/2016
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Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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|
|
Patent #:
|
|
Issue Dt:
|
08/07/2018
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Application #:
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15209512
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Filing Dt:
|
07/13/2016
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Title:
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USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
12/21/2021
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Application #:
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15210763
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Filing Dt:
|
07/14/2016
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Title:
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ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
01/08/2019
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Application #:
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15216931
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Filing Dt:
|
07/22/2016
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Title:
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USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
11/20/2018
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Application #:
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15438325
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Filing Dt:
|
02/21/2017
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Title:
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TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
11/27/2018
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Application #:
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15785952
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Filing Dt:
|
10/17/2017
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Publication #:
|
|
Pub Dt:
|
06/14/2018
| | | | |
Title:
|
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
10/23/2018
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Application #:
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15807227
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Filing Dt:
|
11/08/2017
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Title:
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TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT SYSTEM
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|
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Patent #:
|
|
Issue Dt:
|
07/26/2022
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Application #:
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15826093
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Filing Dt:
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11/29/2017
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Publication #:
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Pub Dt:
|
05/30/2019
| | | | |
Title:
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TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
12/17/2019
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Application #:
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15837911
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Filing Dt:
|
12/11/2017
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Publication #:
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Pub Dt:
|
06/13/2019
| | | | |
Title:
|
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
|
|
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Patent #:
|
|
Issue Dt:
|
03/26/2019
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Application #:
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15987287
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Filing Dt:
|
05/23/2018
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Publication #:
|
|
Pub Dt:
|
09/20/2018
| | | | |
Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
|
|
|
Patent #:
|
|
Issue Dt:
|
05/11/2021
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Application #:
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16242968
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Filing Dt:
|
01/08/2019
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Title:
|
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
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|
|
Patent #:
|
|
Issue Dt:
|
09/17/2019
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Application #:
|
16359649
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Filing Dt:
|
03/20/2019
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Publication #:
|
|
Pub Dt:
|
07/18/2019
| | | | |
Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
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|
|
Patent #:
|
|
Issue Dt:
|
08/25/2020
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Application #:
|
16573742
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Filing Dt:
|
09/17/2019
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Publication #:
|
|
Pub Dt:
|
01/09/2020
| | | | |
Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
|
|
|
Patent #:
|
|
Issue Dt:
|
02/22/2022
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Application #:
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17001454
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Filing Dt:
|
08/24/2020
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Publication #:
|
|
Pub Dt:
|
12/10/2020
| | | | |
Title:
|
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
|
|