|
Total properties:
25
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/19/2006
|
Application #:
|
10449249
|
Filing Dt:
|
05/30/2003
|
|
Publication #:
|
|
Pub Dt:
|
12/02/2004
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DISTRIBUTING AND ROUTING CALLS IN A CALL CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/22/2008
|
Application #:
|
10666956
|
Filing Dt:
|
09/18/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/24/2005
| | | | |
|
Title:
|
SPEECH RECOGNITION SYSTEM AND METHOD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/06/2013
|
Application #:
|
11427972
|
Filing Dt:
|
06/30/2006
|
|
Publication #:
|
|
Pub Dt:
|
01/04/2007
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR AGENT QUEUE ACTIVATION IN A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/23/2013
|
Application #:
|
11678315
|
Filing Dt:
|
02/23/2007
|
|
Publication #:
|
|
Pub Dt:
|
08/28/2008
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/12/2012
|
Application #:
|
12026947
|
Filing Dt:
|
02/06/2008
|
|
Publication #:
|
|
Pub Dt:
|
08/06/2009
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR REMOTE SCREEN MONITORING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2014
|
Application #:
|
13432838
|
Filing Dt:
|
03/28/2012
|
|
Publication #:
|
|
Pub Dt:
|
10/03/2013
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
13446182
|
Filing Dt:
|
04/13/2012
|
|
Publication #:
|
|
Pub Dt:
|
08/02/2012
| | | | |
|
Title:
|
System and Method for Recording and Monitoring Communications Using a Media Server
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/10/2018
|
Application #:
|
13599297
|
Filing Dt:
|
08/30/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2014
| | | | |
|
Title:
|
Method and System for Predicting Speech Recognition Performance Using Accuracy Scores
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/18/2017
|
Application #:
|
14060141
|
Filing Dt:
|
10/22/2013
|
|
Publication #:
|
|
Pub Dt:
|
04/24/2014
| | | | |
|
Title:
|
System and Method for Acoustic Echo Cancellation
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/2017
|
Application #:
|
14100813
|
Filing Dt:
|
12/09/2013
|
|
Publication #:
|
|
Pub Dt:
|
10/09/2014
| | | | |
|
Title:
|
Managing interactive communications campaigns using a hold queue
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/18/2016
|
Application #:
|
14574934
|
Filing Dt:
|
12/18/2014
|
|
Title:
|
Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2017
|
Application #:
|
14606659
|
Filing Dt:
|
01/27/2015
|
|
Publication #:
|
|
Pub Dt:
|
05/21/2015
| | | | |
|
Title:
|
Preloading Contextual Information for Applications Using a Conversation Assistant
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/22/2015
|
Application #:
|
14678893
|
Filing Dt:
|
04/03/2015
|
|
Publication #:
|
|
Pub Dt:
|
07/30/2015
| | | | |
|
Title:
|
Method and System for Managing Interactive Communications Campaigns
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/11/2016
|
Application #:
|
14683894
|
Filing Dt:
|
04/10/2015
|
|
Publication #:
|
|
Pub Dt:
|
10/13/2016
| | | | |
|
Title:
|
VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/10/2015
|
Application #:
|
14709351
|
Filing Dt:
|
05/11/2015
|
|
Publication #:
|
|
Pub Dt:
|
09/03/2015
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2016
|
Application #:
|
14718030
|
Filing Dt:
|
05/20/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/24/2015
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/25/2018
|
Application #:
|
14797047
|
Filing Dt:
|
07/10/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/05/2015
| | | | |
|
Title:
|
COMMUNICATION OF INFORMATION DURING A CALL
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/30/2019
|
Application #:
|
14881116
|
Filing Dt:
|
10/12/2015
|
|
Publication #:
|
|
Pub Dt:
|
05/12/2016
| | | | |
|
Title:
|
CONVERSATION ASSISTANT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/25/2017
|
Application #:
|
14887297
|
Filing Dt:
|
10/19/2015
|
|
Publication #:
|
|
Pub Dt:
|
04/20/2017
| | | | |
|
Title:
|
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON MACHINE LEARNING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/18/2016
|
Application #:
|
14977331
|
Filing Dt:
|
12/21/2015
|
|
Publication #:
|
|
Pub Dt:
|
04/14/2016
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/09/2018
|
Application #:
|
15088076
|
Filing Dt:
|
03/31/2016
|
|
Publication #:
|
|
Pub Dt:
|
07/28/2016
| | | | |
|
Title:
|
DYNAMIC CALL CONTROL
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/13/2017
|
Application #:
|
15089143
|
Filing Dt:
|
04/01/2016
|
|
Publication #:
|
|
Pub Dt:
|
07/28/2016
| | | | |
|
Title:
|
MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH REDUCED CUSTOMER-TO-AGENT CONNECTION LATENCY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/24/2019
|
Application #:
|
15215069
|
Filing Dt:
|
07/20/2016
|
|
Publication #:
|
|
Pub Dt:
|
11/10/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/04/2019
|
Application #:
|
15432849
|
Filing Dt:
|
02/14/2017
|
|
Publication #:
|
|
Pub Dt:
|
06/08/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR WEB-BASED REAL TIME AND OUT-OF-BAND COMMUNICATIONS WITH CONTACT CENTERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/08/2019
|
Application #:
|
15594148
|
Filing Dt:
|
05/12/2017
|
|
Title:
|
MANAGEMENT OF TRANSACTION ROUTING TO ENTERPRISE AGENTS
|
|
