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266
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Patent #:
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Issue Dt:
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08/10/1999
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Application #:
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08691307
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Filing Dt:
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08/02/1996
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Title:
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Patent #:
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Issue Dt:
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03/28/2000
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08890228
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Filing Dt:
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07/09/1997
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Title:
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Patent #:
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09/02/2003
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Title:
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Patent #:
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09/19/2000
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08/26/1998
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Title:
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COMMUNICATION MANAGEMENT SYSTEM FOR COMPUTER NETWORK-BASED TELEPHONES
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Patent #:
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Issue Dt:
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08/10/2004
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Filing Dt:
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06/02/1999
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Title:
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Patent #:
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Issue Dt:
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06/26/2001
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09328294
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Filing Dt:
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06/08/1999
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Title:
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Patent #:
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Issue Dt:
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06/26/2001
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09328295
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Filing Dt:
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06/08/1999
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Title:
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Patent #:
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06/12/2001
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09328298
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06/08/1999
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING
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Patent #:
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Issue Dt:
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06/19/2001
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Filing Dt:
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06/08/1999
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Title:
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Patent #:
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Issue Dt:
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06/06/2006
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Filing Dt:
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12/17/1999
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Patent #:
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04/01/2003
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09503479
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02/14/2000
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Title:
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TELEPHONE CALL MONITORING SYSTEM
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Patent #:
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Issue Dt:
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11/29/2005
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09504330
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02/14/2000
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Title:
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Patent #:
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02/17/2004
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09672828
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Filing Dt:
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09/29/2000
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Title:
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Patent #:
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Issue Dt:
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12/07/2010
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09672829
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Filing Dt:
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09/29/2000
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Title:
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PERFORMANCE MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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04/10/2007
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09776610
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02/15/2001
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Pub Dt:
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12/27/2001
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Title:
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METHOD AND SYSTEM FOR PROVIDING PERFORMANCE STATISTICS TO AGENTS
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08/28/2007
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09799385
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03/05/2001
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Patent #:
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08/31/2004
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09876954
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06/08/2001
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Publication #:
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03/21/2002
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING AND PLAYBACK
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Patent #:
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Issue Dt:
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08/31/2004
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09876958
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Filing Dt:
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06/08/2001
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Publication #:
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Pub Dt:
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12/27/2001
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Title:
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SYSTEM AND METHOD FOR INTEGRATING CALL RECORD INFORMATION
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Patent #:
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08/30/2005
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09876978
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06/08/2001
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11/22/2001
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING
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04/27/2004
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09876979
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06/08/2001
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11/15/2001
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Title:
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SYSTEM AND METHOD FOR RECORDING AND STORING TELEPHONE CALL INFORMATION
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08/01/2006
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09919302
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07/31/2001
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03/27/2003
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Title:
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METHOD FOR FORECASTING AND MANAGING MULTIMEDIA CONTACTS
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01/30/2007
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09927916
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08/10/2001
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Title:
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Patent #:
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11/15/2005
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09985078
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11/01/2001
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Pub Dt:
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05/01/2003
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Title:
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SYSTEM AND METHOD FOR ANALYZING AND UTILIZING DATA, BY EXECUTING COMPLEX ANALYTICAL MODELS IN REAL TIME
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Patent #:
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Issue Dt:
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03/07/2006
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10111767
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06/24/2002
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Pub Dt:
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07/31/2003
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Title:
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DIGITAL RECORDING OF IP BASED DISTRIBUTED SWITCHING PLATFORM
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Patent #:
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07/03/2007
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10224734
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08/20/2002
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Pub Dt:
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12/26/2002
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Title:
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SYSTEM AND METHOD FOR VISUAL APPLICATION DEVELOPMENT WITHOUT PROGRAMMING
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12/04/2007
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10275896
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05/12/2003
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Publication #:
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Pub Dt:
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09/11/2003
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Title:
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METHOD AND APPARATUS FOR QUALITY ASSURANCE IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT
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10/25/2005
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10367749
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02/19/2003
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Pub Dt:
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08/07/2003
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Title:
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TELEPHONE CALL MONITORING SYSTEM
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06/12/2007
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03/07/2003
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02/19/2008
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10450265
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06/12/2003
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01/29/2004
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07/15/2014
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05/27/2004
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06/09/2009
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12/17/2003
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06/22/2006
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05/31/2011
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10484107
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07/14/2004
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12/09/2004
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07/20/2010
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06/15/2005
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11/24/2005
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05/11/2010
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07/01/2005
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02/09/2006
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07/18/2017
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10/24/2005
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04/27/2006
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Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
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03/08/2011
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02/08/2007
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05/11/2010
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07/31/2008
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09/30/2004
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01/20/2005
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01/19/2010
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03/07/2006
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06/09/2005
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01/27/2005
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03/22/2005
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10/13/2004
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02/10/2005
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03/08/2005
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10/13/2004
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02/10/2005
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04/12/2005
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10/13/2004
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02/10/2005
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10/12/2010
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11/18/2004
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12/31/2009
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12/13/2011
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05/25/2006
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08/23/2011
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09/21/2006
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08/25/2009
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09/08/2005
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06/10/2008
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12/21/2006
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05/25/2010
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04/06/2006
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01/29/2008
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06/09/2009
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10/12/2006
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10/25/2007
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03/05/2013
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07/26/2011
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11/30/2006
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06/03/2008
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07/31/2006
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11/23/2006
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METHOD FOR FORECASTING AND MANAGING MULTIMEDIA CONTACTS
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02/09/2010
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01/25/2007
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10/26/2010
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12/21/2010
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04/24/2008
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05/08/2008
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PROACTIVE SYSTEM AND METHOD FOR MONITORING AND GUIDANCE OF CALL CENTER AGENT
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Issue Dt:
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01/06/2009
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11609127
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12/11/2006
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Title:
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PHONETIC SEARCHING
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Patent #:
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12/25/2007
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11609138
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Filing Dt:
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12/11/2006
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Title:
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PHONETIC SEARCHING
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Patent #:
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Issue Dt:
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07/29/2008
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11609146
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Filing Dt:
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12/11/2006
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Title:
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PHONETIC SEARCHING
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Patent #:
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Issue Dt:
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08/18/2009
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Application #:
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11613203
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12/20/2006
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06/26/2008
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Title:
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METHOD AND SYSTEM FOR AUTOMATIC QUALITY EVALUATION
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Patent #:
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10/11/2011
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11615694
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12/22/2006
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06/26/2008
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Title:
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DISAMBIGUATION WITH RESPECT TO MULTI-GRAINED DIMENSION COORDINATES
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03/01/2016
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11652143
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01/11/2007
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07/17/2008
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Title:
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BRANCH IP RECORDING
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10/29/2013
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11673581
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02/11/2007
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08/14/2008
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Title:
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METHOD AND SYSTEM FOR LAUGHTER DETECTION
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05/18/2010
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11697841
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04/09/2007
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10/04/2007
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Title:
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METHOD AND SYSTEM FOR PROVIDING PERFORMANCE STATISTICS TO AGENTS
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10/06/2009
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11743156
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05/02/2007
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09/18/2008
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Title:
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METHOD AND APPARATUS FOR GENERIC ANALYTICS
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12/29/2009
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11748319
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05/14/2007
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11/22/2007
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Title:
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WORDSPOTTING SYSTEM
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NONE
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11757794
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06/04/2007
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12/04/2008
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Title:
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Workforce management system with fairness scheduling
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02/03/2009
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11758242
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06/05/2007
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Publication #:
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Pub Dt:
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10/04/2007
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Title:
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TRANSCRIPT ALIGNMENT
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06/05/2012
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11801392
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05/09/2007
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Pub Dt:
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11/13/2008
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Title:
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ADAPTIVE, SELF-LEARNING OPTIMIZATION MODULE FOR RULE-BASED CUSTOMER INTERACTION SYSTEMS
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06/15/2010
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11832667
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08/02/2007
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Pub Dt:
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02/05/2009
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Title:
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METHOD, SYSTEM AND APPARATUS FOR RELIABLY TRANSMITTING PACKETS OF AN UNRELIABLE PROTOCOL
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11/01/2011
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11860275
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09/24/2007
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03/26/2009
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Title:
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TEMPORALLY-AWARE EVALUATIVE SCORE
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06/26/2012
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11869615
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10/09/2007
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Pub Dt:
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04/02/2009
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Title:
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PROVIDING WORK, TRAINING, AND INCENTIVES TO COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMS
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09/04/2012
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11872698
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10/15/2007
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03/13/2008
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Title:
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METHOD AND APPARATUS FOR QUALITY ASSURANCE IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT
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06/03/2014
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11878453
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07/24/2007
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01/29/2009
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Title:
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SYSTEM AND METHOD FOR TRANSFERRING INTERACTION METADATA MESSAGES OVER COMMUNICATION SERVICES
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08/31/2010
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11941947
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11/18/2007
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06/11/2009
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Title:
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METHOD AND APPARATUS FOR FAST SEARCH IN CALL-CENTER MONITORING
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08/28/2012
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11956123
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12/13/2007
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06/18/2009
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Title:
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ROUTING INCIPIENT TRANSACTIONS BASED ON EXPERIENTIAL DATA
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07/31/2012
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11958141
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12/17/2007
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06/18/2009
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Title:
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SYSTEM AND METHOD FOR FORWARDING A SESSION BASED ON A RECORDING CAPACITY
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05/24/2011
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11959716
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12/19/2007
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06/25/2009
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Title:
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MULTIRESOLUTION SEARCHING
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01/10/2012
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11968683
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01/03/2008
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07/09/2009
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Title:
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METHOD AND SYSTEM FOR UTILIZING INFORMATION FOR EFFICIENT RECORDING SOLUTIONS IN A COMPLEX MULTI-MEDIA RECORDING ENVIRONMENT
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01/10/2012
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12025489
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02/04/2008
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09/04/2008
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METHOD AND SYSTEM FOR MONITORING AND RECORDING VOICE FROM CIRCUIT-SWITCHED SWITCHES VIA A PACKET-SWITCHED NETWORK
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09/21/2010
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12074032
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02/29/2008
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06/26/2008
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METHOD AND APPARATUS FOR FRAUD DETECTION
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NONE
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12079717
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03/28/2008
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10/01/2009
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Assessment of risk associated with doing business with a party
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11/27/2012
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12111215
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04/29/2008
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10/29/2009
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METHOD AND SYSTEM FOR CENTRALIZED RECORDING IN A DISTRIBUTED ENVIRONMENT
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12/24/2013
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12116228
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05/07/2008
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11/26/2009
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METHOD AND APPARATUS FOR PREDICTING CUSTOMER CHURN
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06/12/2012
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12125088
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05/22/2008
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11/26/2009
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SESSION BOARD CONTROLLER BASED POST CALL ROUTING FOR CUSTOMER FEEDBACK APPLICATION
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06/26/2012
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12125869
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05/22/2008
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04/02/2009
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BROAD-BASED INCREMENTAL TRAINING SESSIONS FOR COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMS
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05/15/2012
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12125885
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05/22/2008
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04/02/2009
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RAPID DEPLOYMENT OF TRAINING FOR COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMS
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05/15/2012
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12125886
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05/22/2008
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04/02/2009
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REAL-TIME PERFORMANCE BASED INCENTIVES FOR COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMS
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03/27/2012
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05/25/2008
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11/26/2009
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ENHANCING ANALYSIS OF TEST KEY PHRASES FROM ACOUSTIC SOURCES WITH KEY PHRASE TRAINING MODELS
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11/01/2011
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12131588
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06/02/2008
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09/25/2008
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04/23/2013
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12193896
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08/19/2008
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02/26/2009
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CONSISTENT USER EXPERIENCE IN INFORMATION RETRIEVAL SYSTEMS
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