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Reel/Frame:016784/0838   Pages: 35
Recorded: 11/15/2005
Conveyance: SECURITY AGREEMENT
Total properties: 261
Page 3 of 3
Pages: 1 2 3
1
Patent #:
Issue Dt:
02/15/2005
Application #:
09961875
Filing Dt:
09/24/2001
Publication #:
Pub Dt:
05/22/2003
Title:
CONTACT CENTER AUTOPILOT ALGORITHMS
2
Patent #:
Issue Dt:
11/22/2005
Application #:
09966688
Filing Dt:
09/28/2001
Publication #:
Pub Dt:
04/03/2003
Title:
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
3
Patent #:
NONE
Issue Dt:
Application #:
09992138
Filing Dt:
11/16/2001
Publication #:
Pub Dt:
05/22/2003
Title:
Method and apparatus for sharing customer data
4
Patent #:
Issue Dt:
03/22/2005
Application #:
09992367
Filing Dt:
11/06/2001
Publication #:
Pub Dt:
05/08/2003
Title:
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
5
Patent #:
Issue Dt:
03/08/2005
Application #:
09995027
Filing Dt:
11/27/2001
Publication #:
Pub Dt:
05/29/2003
Title:
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
6
Patent #:
Issue Dt:
04/17/2007
Application #:
09997754
Filing Dt:
11/30/2001
Publication #:
Pub Dt:
06/05/2003
Title:
METHOD AND SYSTEM FOR DATA FIELD REUSE
7
Patent #:
Issue Dt:
12/16/2008
Application #:
09997912
Filing Dt:
11/30/2001
Publication #:
Pub Dt:
06/05/2003
Title:
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
8
Patent #:
Issue Dt:
03/22/2005
Application #:
10008175
Filing Dt:
11/13/2001
Publication #:
Pub Dt:
05/15/2003
Title:
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
9
Patent #:
Issue Dt:
05/06/2008
Application #:
10011578
Filing Dt:
11/05/2001
Publication #:
Pub Dt:
05/08/2003
Title:
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
10
Patent #:
Issue Dt:
04/26/2005
Application #:
10027197
Filing Dt:
12/20/2001
Publication #:
Pub Dt:
06/26/2003
Title:
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
11
Patent #:
Issue Dt:
03/29/2011
Application #:
10037998
Filing Dt:
01/03/2002
Publication #:
Pub Dt:
07/03/2003
Title:
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
12
Patent #:
Issue Dt:
06/10/2008
Application #:
10044868
Filing Dt:
01/10/2002
Publication #:
Pub Dt:
07/10/2003
Title:
COMBINED CALLER AND AGENT ENDPOINT MANAGER
13
Patent #:
Issue Dt:
03/07/2006
Application #:
10078049
Filing Dt:
02/19/2002
Publication #:
Pub Dt:
08/21/2003
Title:
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
14
Patent #:
NONE
Issue Dt:
Application #:
10090499
Filing Dt:
03/04/2002
Publication #:
Pub Dt:
10/14/2004
Title:
Intelligent interactive voice response unit
15
Patent #:
NONE
Issue Dt:
Application #:
10093192
Filing Dt:
03/07/2002
Publication #:
Pub Dt:
09/11/2003
Title:
Method and system for adding text data to data communication sessions
16
Patent #:
NONE
Issue Dt:
Application #:
10093304
Filing Dt:
03/07/2002
Publication #:
Pub Dt:
09/11/2003
Title:
Method and system for transacting and negotiating business over a communication network using an infomediary computer
17
Patent #:
Issue Dt:
03/15/2005
Application #:
10096235
Filing Dt:
03/12/2002
Publication #:
Pub Dt:
09/18/2003
Title:
CUSTOMER TOUCH-POINT SCORING SYSTEM
18
Patent #:
Issue Dt:
01/29/2008
Application #:
10099784
Filing Dt:
03/15/2002
Publication #:
Pub Dt:
09/18/2003
Title:
TRANSACTION OUTCOME STATE MAPPING
19
Patent #:
Issue Dt:
03/27/2007
Application #:
10103454
Filing Dt:
03/21/2002
Publication #:
Pub Dt:
09/25/2003
Title:
ADAPTIVE TRANSACTION GUIDANCE
20
Patent #:
Issue Dt:
05/09/2006
Application #:
10103479
Filing Dt:
03/21/2002
Publication #:
Pub Dt:
11/20/2003
Title:
SEARCH AGENT FOR SEARCHING THE INTERNET
21
Patent #:
Issue Dt:
11/01/2005
Application #:
10114487
Filing Dt:
04/02/2002
Publication #:
Pub Dt:
10/02/2003
Title:
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
22
Patent #:
NONE
Issue Dt:
Application #:
10118882
Filing Dt:
04/09/2002
Publication #:
Pub Dt:
10/09/2003
Title:
Utilization of agent idle time in a communication system
23
Patent #:
Issue Dt:
08/03/2004
Application #:
10150890
Filing Dt:
05/16/2002
Publication #:
Pub Dt:
11/20/2003
Title:
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
24
Patent #:
Issue Dt:
04/11/2006
Application #:
10156406
Filing Dt:
05/28/2002
Publication #:
Pub Dt:
12/04/2003
Title:
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
25
Patent #:
Issue Dt:
11/25/2008
Application #:
10214674
Filing Dt:
08/08/2002
Publication #:
Pub Dt:
02/12/2004
Title:
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
26
Patent #:
NONE
Issue Dt:
Application #:
10228980
Filing Dt:
08/27/2002
Publication #:
Pub Dt:
03/04/2004
Title:
Method and apparatus for inquiry resolution in a transaction processing system
27
Patent #:
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
28
Patent #:
Issue Dt:
08/16/2005
Application #:
10231623
Filing Dt:
08/30/2002
Publication #:
Pub Dt:
03/04/2004
Title:
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
29
Patent #:
Issue Dt:
11/18/2008
Application #:
10235751
Filing Dt:
09/05/2002
Publication #:
Pub Dt:
03/11/2004
Title:
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
30
Patent #:
Issue Dt:
06/06/2006
Application #:
10253094
Filing Dt:
09/24/2002
Publication #:
Pub Dt:
03/25/2004
Title:
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
31
Patent #:
Issue Dt:
02/17/2009
Application #:
10253120
Filing Dt:
09/24/2002
Publication #:
Pub Dt:
03/25/2004
Title:
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
32
Patent #:
Issue Dt:
12/19/2006
Application #:
10259356
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
33
Patent #:
Issue Dt:
12/02/2008
Application #:
10259358
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
34
Patent #:
Issue Dt:
10/25/2005
Application #:
10259359
Filing Dt:
09/27/2002
Publication #:
Pub Dt:
04/01/2004
Title:
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
35
Patent #:
Issue Dt:
02/08/2005
Application #:
10260831
Filing Dt:
09/30/2002
Publication #:
Pub Dt:
05/01/2003
Title:
CONTACT CENTER AUTOPILOT ARCHITECTURE
36
Patent #:
Issue Dt:
11/29/2005
Application #:
10261058
Filing Dt:
09/30/2002
Publication #:
Pub Dt:
04/01/2004
Title:
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
37
Patent #:
Issue Dt:
06/15/2010
Application #:
10278367
Filing Dt:
10/23/2002
Publication #:
Pub Dt:
04/29/2004
Title:
WEB ASSISTANT
38
Patent #:
NONE
Issue Dt:
Application #:
10278368
Filing Dt:
10/23/2002
Publication #:
Pub Dt:
04/29/2004
Title:
Method abandoned call rescue
39
Patent #:
Issue Dt:
04/22/2008
Application #:
10285868
Filing Dt:
11/01/2002
Publication #:
Pub Dt:
05/06/2004
Title:
GUI FOR ORGANIZATIONAL ENVIRONMENT
40
Patent #:
NONE
Issue Dt:
Application #:
10295275
Filing Dt:
11/15/2002
Publication #:
Pub Dt:
05/20/2004
Title:
System and method for predicting customer contact outcomes
41
Patent #:
Issue Dt:
02/27/2007
Application #:
10304872
Filing Dt:
11/26/2002
Publication #:
Pub Dt:
05/27/2004
Title:
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
42
Patent #:
NONE
Issue Dt:
Application #:
10304873
Filing Dt:
11/26/2002
Publication #:
Pub Dt:
05/27/2004
Title:
Virtual reality enabled transaction processing system
43
Patent #:
Issue Dt:
09/25/2007
Application #:
10306544
Filing Dt:
11/27/2002
Title:
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
44
Patent #:
Issue Dt:
12/02/2008
Application #:
10320002
Filing Dt:
12/16/2002
Publication #:
Pub Dt:
06/17/2004
Title:
CONTACT IDENTIFIER FOR MESSAGE TYPES
45
Patent #:
NONE
Issue Dt:
Application #:
10403583
Filing Dt:
03/31/2003
Publication #:
Pub Dt:
09/30/2004
Title:
System for optimizing business rule resources
46
Patent #:
Issue Dt:
06/26/2007
Application #:
10442000
Filing Dt:
05/20/2003
Publication #:
Pub Dt:
11/25/2004
Title:
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
47
Patent #:
Issue Dt:
08/10/2010
Application #:
10616016
Filing Dt:
07/09/2003
Publication #:
Pub Dt:
01/13/2005
Title:
AGENT REGISTRATION AND BIDDING SYSTEM
48
Patent #:
NONE
Issue Dt:
Application #:
10624223
Filing Dt:
07/22/2003
Publication #:
Pub Dt:
01/27/2005
Title:
Transaction time tracking and reporting system
49
Patent #:
NONE
Issue Dt:
Application #:
10648923
Filing Dt:
08/27/2003
Publication #:
Pub Dt:
06/03/2004
Title:
System and method for providing informative communication
50
Patent #:
Issue Dt:
06/06/2006
Application #:
10649539
Filing Dt:
08/27/2003
Publication #:
Pub Dt:
03/03/2005
Title:
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
51
Patent #:
NONE
Issue Dt:
Application #:
10651329
Filing Dt:
08/28/2003
Publication #:
Pub Dt:
03/03/2005
Title:
Automatic contact navigation system
52
Patent #:
Issue Dt:
08/22/2006
Application #:
10659809
Filing Dt:
09/11/2003
Publication #:
Pub Dt:
04/07/2005
Title:
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
53
Patent #:
Issue Dt:
04/19/2011
Application #:
10673776
Filing Dt:
09/29/2003
Publication #:
Pub Dt:
03/31/2005
Title:
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
54
Patent #:
Issue Dt:
08/22/2006
Application #:
10675316
Filing Dt:
09/30/2003
Publication #:
Pub Dt:
03/31/2005
Title:
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
55
Patent #:
Issue Dt:
02/18/2014
Application #:
10675371
Filing Dt:
09/30/2003
Publication #:
Pub Dt:
03/31/2005
Title:
DATA SESSION NOTIFICATION MEANS AND METHOD
56
Patent #:
Issue Dt:
10/26/2010
Application #:
10760577
Filing Dt:
01/20/2004
Publication #:
Pub Dt:
07/21/2005
Title:
IP ACD USING SIP FORMAT
57
Patent #:
Issue Dt:
09/27/2011
Application #:
10761012
Filing Dt:
01/20/2004
Publication #:
Pub Dt:
08/25/2005
Title:
IP ACD USING BUFFER SERVER
58
Patent #:
Issue Dt:
05/13/2008
Application #:
10788231
Filing Dt:
02/26/2004
Publication #:
Pub Dt:
09/01/2005
Title:
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
59
Patent #:
NONE
Issue Dt:
Application #:
10825570
Filing Dt:
04/15/2004
Publication #:
Pub Dt:
10/20/2005
Title:
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
60
Patent #:
Issue Dt:
11/29/2011
Application #:
10831993
Filing Dt:
04/26/2004
Publication #:
Pub Dt:
10/27/2005
Title:
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
61
Patent #:
Issue Dt:
02/22/1994
Application #:
29001472
Filing Dt:
11/16/1992
Title:
CONSOLE FOR USE IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
Assignor
1
Exec Dt:
09/22/2005
Assignee
1
745 FIFTH AVENUE, 18TH FLOOR
NEW YORK, NEW YORK 10151
Correspondence name and address
PENELOPE AGODOA
FEDERAL RESEARCH CORPORATION
1030 15TH STREET, N.W., SUITE 920
WASHINGTON, D.C. 20005

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