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Reel/Frame:069816/0858   Pages: 73
Recorded: 01/03/2025
Attorney Dkt #:1043302-10
Conveyance: PATENT SECURITY AGREEMENT
Total properties: 222
Page 1 of 3
Pages: 1 2 3
1
Patent #:
8880035
Issue Dt:
11/04/2014
Application #:
10841037
Filing Dt:
05/06/2004
Title:
USER CUSTOMIZABLE REVERSE RING TONE
2
Patent #:
7843486
Issue Dt:
11/30/2010
Application #:
11402120
Filing Dt:
04/10/2006
Title:
SELECTIVE MUTING FOR CONFERENCE CALL PARTICIPANTS
3
Patent #:
7835774
Issue Dt:
11/16/2010
Application #:
11520146
Filing Dt:
09/12/2006
Title:
REMOVAL OF LOCAL DUPLICATION VOICE ON CONFERENCE CALLS
4
Patent #:
8095120
Issue Dt:
01/10/2012
Application #:
11864021
Filing Dt:
09/28/2007
Title:
SYSTEM AND METHOD OF SYNCHRONIZING MULTIPLE MICROPHONE AND SPEAKER-EQUIPPED DEVICES TO CREATE A CONFERENCED AREA NETWORK
5
Patent #:
9712679
Issue Dt:
07/18/2017
Application #:
12021251
Filing Dt:
01/28/2008
Publication #:
US20090190740
Pub Dt:
07/30/2009
Title:
Systems and Methods for Routing Callers to an Agent in a Contact Center
6
Patent #:
8359219
Issue Dt:
01/22/2013
Application #:
12180382
Filing Dt:
07/25/2008
Publication #:
US20090190746
Pub Dt:
07/30/2009
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
7
Patent #:
8718271
Issue Dt:
05/06/2014
Application #:
12202091
Filing Dt:
08/29/2008
Publication #:
US20090190747
Pub Dt:
07/30/2009
Title:
CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDARDIZED SCORING
8
Patent #:
8781106
Issue Dt:
07/15/2014
Application #:
12202097
Filing Dt:
08/29/2008
Publication #:
US20100054452
Pub Dt:
03/04/2010
Title:
AGENT SATISFACTION DATA FOR CALL ROUTING BASED ON PATTERN MATCHING ALOGRITHM
9
Patent #:
8644490
Issue Dt:
02/04/2014
Application #:
12202101
Filing Dt:
08/29/2008
Publication #:
US20100054453
Pub Dt:
03/04/2010
Title:
SHADOW QUEUE FOR CALLERS IN A PERFORMANCE/PATTERN MATCHING BASED CALL ROUTING SYSTEM
10
Patent #:
9025751
Issue Dt:
05/05/2015
Application #:
12243142
Filing Dt:
10/01/2008
Publication #:
US20100080375
Pub Dt:
04/01/2010
Title:
System and Method of Managing Conference Calls Through The Use of Filtered Lists of Participants
11
Patent #:
10567586
Issue Dt:
02/18/2020
Application #:
12266418
Filing Dt:
11/06/2008
Publication #:
US20100111287
Pub Dt:
05/06/2010
Title:
POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING ALGORITHMS
12
Patent #:
8824658
Issue Dt:
09/02/2014
Application #:
12266446
Filing Dt:
11/06/2008
Publication #:
US20100111286
Pub Dt:
05/06/2010
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
13
Patent #:
8472611
Issue Dt:
06/25/2013
Application #:
12266461
Filing Dt:
11/06/2008
Publication #:
US20100111285
Pub Dt:
05/06/2010
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
14
Patent #:
8634542
Issue Dt:
01/21/2014
Application #:
12331153
Filing Dt:
12/09/2008
Publication #:
US20100142698
Pub Dt:
06/10/2010
Title:
SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON AVAILABLE CALLER DATA
15
Patent #:
8712821
Issue Dt:
04/29/2014
Application #:
12331161
Filing Dt:
12/09/2008
Publication #:
US20090190743
Pub Dt:
07/30/2009
Title:
SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A CALLER
16
Patent #:
8670548
Issue Dt:
03/11/2014
Application #:
12331181
Filing Dt:
12/09/2008
Publication #:
US20090190749
Pub Dt:
07/30/2009
Title:
Jumping callers held in queue for a call center routing system
17
Patent #:
8903079
Issue Dt:
12/02/2014
Application #:
12331195
Filing Dt:
12/09/2008
Publication #:
US20090190744
Pub Dt:
07/30/2009
Title:
Routing callers from a set of callers based on caller data
18
Patent #:
8433597
Issue Dt:
04/30/2013
Application #:
12331201
Filing Dt:
12/09/2008
Publication #:
US20090190748
Pub Dt:
07/30/2009
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
19
Patent #:
8295471
Issue Dt:
10/23/2012
Application #:
12355618
Filing Dt:
01/16/2009
Publication #:
US20100183138
Pub Dt:
07/22/2010
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED ON INDIVIDUAL AGENT SETTINGS
20
Patent #:
8781100
Issue Dt:
07/15/2014
Application #:
12490949
Filing Dt:
06/24/2009
Publication #:
US20090323921
Pub Dt:
12/31/2009
Title:
PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING
21
Patent #:
8724797
Issue Dt:
05/13/2014
Application #:
12869645
Filing Dt:
08/26/2010
Publication #:
US20120051536
Pub Dt:
03/01/2012
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
22
Patent #:
8699694
Issue Dt:
04/15/2014
Application #:
12869654
Filing Dt:
08/26/2010
Publication #:
US20120051537
Pub Dt:
03/01/2012
Title:
PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
23
Patent #:
8649493
Issue Dt:
02/11/2014
Application #:
12978721
Filing Dt:
12/27/2010
Publication #:
US20120163558
Pub Dt:
06/28/2012
Title:
LATENCY COMPENSATION ADJUNCT FOR TELECONFERENCE VOICE SWITCHES
24
Patent #:
8750488
Issue Dt:
06/10/2014
Application #:
13221692
Filing Dt:
08/30/2011
Publication #:
US20120224680
Pub Dt:
09/06/2012
Title:
PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SYSTEM
25
Patent #:
9094524
Issue Dt:
07/28/2015
Application #:
13603264
Filing Dt:
09/04/2012
Publication #:
US20140064471
Pub Dt:
03/06/2014
Title:
ENHANCING CONFERENCING USER EXPERIENCE VIA COMPONENTS
26
Patent #:
8976956
Issue Dt:
03/10/2015
Application #:
13676632
Filing Dt:
11/14/2012
Publication #:
US20140133647
Pub Dt:
05/15/2014
Title:
SPEAKER PHONE NOISE SUPPRESSION METHOD AND APPARATUS
27
Patent #:
8731178
Issue Dt:
05/20/2014
Application #:
13715765
Filing Dt:
12/14/2012
Publication #:
US20130101109
Pub Dt:
04/25/2013
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
28
Patent #:
8565410
Issue Dt:
10/22/2013
Application #:
13843541
Filing Dt:
03/15/2013
Publication #:
US20130251137
Pub Dt:
09/26/2013
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
29
Patent #:
8879715
Issue Dt:
11/04/2014
Application #:
13843724
Filing Dt:
03/15/2013
Publication #:
US20140119533
Pub Dt:
05/01/2014
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
30
Patent #:
9025757
Issue Dt:
05/05/2015
Application #:
13843807
Filing Dt:
03/15/2013
Publication #:
US20130251138
Pub Dt:
09/26/2013
Title:
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
31
Patent #:
8737595
Issue Dt:
05/27/2014
Application #:
13854825
Filing Dt:
04/01/2013
Publication #:
US20130216036
Pub Dt:
08/22/2013
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
32
Patent #:
8792630
Issue Dt:
07/29/2014
Application #:
14032657
Filing Dt:
09/20/2013
Publication #:
US20140086403
Pub Dt:
03/27/2014
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
33
Patent #:
9020137
Issue Dt:
04/28/2015
Application #:
14035506
Filing Dt:
09/24/2013
Publication #:
US20140086404
Pub Dt:
03/27/2014
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
34
Patent #:
9462127
Issue Dt:
10/04/2016
Application #:
14035522
Filing Dt:
09/24/2013
Publication #:
US20140086402
Pub Dt:
03/27/2014
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
35
Patent #:
8929537
Issue Dt:
01/06/2015
Application #:
14059248
Filing Dt:
10/21/2013
Publication #:
US20140044255
Pub Dt:
02/13/2014
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
36
Patent #:
9215323
Issue Dt:
12/15/2015
Application #:
14472998
Filing Dt:
08/29/2014
Publication #:
US20150086004
Pub Dt:
03/26/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
37
Patent #:
9277055
Issue Dt:
03/01/2016
Application #:
14530058
Filing Dt:
10/31/2014
Publication #:
US20150124955
Pub Dt:
05/07/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
38
Patent #:
10334107
Issue Dt:
06/25/2019
Application #:
14702656
Filing Dt:
05/01/2015
Publication #:
US20150271332
Pub Dt:
09/24/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
39
Patent #:
9288325
Issue Dt:
03/15/2016
Application #:
14702657
Filing Dt:
05/01/2015
Publication #:
US20150237208
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
40
Patent #:
9288326
Issue Dt:
03/15/2016
Application #:
14702658
Filing Dt:
05/01/2015
Publication #:
US20150237212
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING A CONTACT TO AN AGENT IN A CONTACT CENTER
41
Patent #:
9413894
Issue Dt:
08/09/2016
Application #:
14702659
Filing Dt:
05/01/2015
Publication #:
US20150237209
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
42
Patent #:
9426296
Issue Dt:
08/23/2016
Application #:
14702663
Filing Dt:
05/01/2015
Publication #:
US20150237213
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
43
Patent #:
9680997
Issue Dt:
06/13/2017
Application #:
14705215
Filing Dt:
05/06/2015
Publication #:
US20150237211
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
44
Patent #:
10051125
Issue Dt:
08/14/2018
Application #:
14727271
Filing Dt:
06/01/2015
Publication #:
US20150264178
Pub Dt:
09/17/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
45
Patent #:
10057422
Issue Dt:
08/21/2018
Application #:
14728521
Filing Dt:
06/02/2015
Publication #:
US20150264179
Pub Dt:
09/17/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
46
Patent #:
RE48476
Issue Dt:
03/16/2021
Application #:
14750965
Filing Dt:
06/25/2015
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
47
Patent #:
9686411
Issue Dt:
06/20/2017
Application #:
14788442
Filing Dt:
06/30/2015
Publication #:
US20150326724
Pub Dt:
11/12/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
48
Patent #:
9699314
Issue Dt:
07/04/2017
Application #:
14788457
Filing Dt:
06/30/2015
Publication #:
US20150381810
Pub Dt:
12/31/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
49
Patent #:
RE48412
Issue Dt:
01/26/2021
Application #:
14788469
Filing Dt:
06/30/2015
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
50
Patent #:
10044867
Issue Dt:
08/07/2018
Application #:
14788495
Filing Dt:
06/30/2015
Publication #:
US20150304496
Pub Dt:
10/22/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
51
Patent #:
10142479
Issue Dt:
11/27/2018
Application #:
14788517
Filing Dt:
06/30/2015
Publication #:
US20150304497
Pub Dt:
10/22/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
52
Patent #:
9300802
Issue Dt:
03/29/2016
Application #:
14871658
Filing Dt:
09/30/2015
Publication #:
US20160080573
Pub Dt:
03/17/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
53
Patent #:
9787841
Issue Dt:
10/10/2017
Application #:
14956074
Filing Dt:
12/01/2015
Publication #:
US20170064080
Pub Dt:
03/02/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
54
Patent #:
9781269
Issue Dt:
10/03/2017
Application #:
14956086
Filing Dt:
12/01/2015
Publication #:
US20170064081
Pub Dt:
03/02/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
55
Patent #:
9654641
Issue Dt:
05/16/2017
Application #:
14957039
Filing Dt:
12/02/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
56
Patent #:
9871924
Issue Dt:
01/16/2018
Application #:
15000739
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
57
Patent #:
9917949
Issue Dt:
03/13/2018
Application #:
15000762
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
58
Patent #:
10051126
Issue Dt:
08/14/2018
Application #:
15000775
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
59
Patent #:
10051124
Issue Dt:
08/14/2018
Application #:
15000797
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
60
Patent #:
10135987
Issue Dt:
11/20/2018
Application #:
15010319
Filing Dt:
01/29/2016
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
61
Patent #:
9712676
Issue Dt:
07/18/2017
Application #:
15131915
Filing Dt:
04/18/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
62
Patent #:
RE48846
Issue Dt:
12/07/2021
Application #:
15153553
Filing Dt:
05/12/2016
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
63
Patent #:
10142473
Issue Dt:
11/27/2018
Application #:
15176899
Filing Dt:
06/08/2016
Title:
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
64
Patent #:
10027811
Issue Dt:
07/17/2018
Application #:
15193673
Filing Dt:
06/27/2016
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
65
Patent #:
10027812
Issue Dt:
07/17/2018
Application #:
15193687
Filing Dt:
06/27/2016
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
66
Patent #:
RE46986
Issue Dt:
08/07/2018
Application #:
15209512
Filing Dt:
07/13/2016
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
67
Patent #:
RE48860
Issue Dt:
12/21/2021
Application #:
15210763
Filing Dt:
07/14/2016
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
68
Patent #:
RE48896
Issue Dt:
01/18/2022
Application #:
15210779
Filing Dt:
07/14/2016
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
69
Patent #:
RE47201
Issue Dt:
01/08/2019
Application #:
15216931
Filing Dt:
07/22/2016
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
70
Patent #:
9692898
Issue Dt:
06/27/2017
Application #:
15220822
Filing Dt:
07/27/2016
Title:
TECHNIQUES FOR BENCHMARKING PARING STRATEGIES IN A CONTACT CENTER SYSTEM
71
Patent #:
9888120
Issue Dt:
02/06/2018
Application #:
15220830
Filing Dt:
07/27/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
72
Patent #:
9774740
Issue Dt:
09/26/2017
Application #:
15221698
Filing Dt:
07/28/2016
Publication #:
US20170208176
Pub Dt:
07/20/2017
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
73
Patent #:
9692899
Issue Dt:
06/27/2017
Application #:
15251591
Filing Dt:
08/30/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
74
Patent #:
9924041
Issue Dt:
03/20/2018
Application #:
15364699
Filing Dt:
11/30/2016
Publication #:
US20170155769
Pub Dt:
06/01/2017
Title:
TECHNIQUES FOR CASE ALLOCATION
75
Patent #:
9888121
Issue Dt:
02/06/2018
Application #:
15377397
Filing Dt:
12/13/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
76
Patent #:
10257354
Issue Dt:
04/09/2019
Application #:
15395469
Filing Dt:
12/30/2016
Publication #:
US20180191902
Pub Dt:
07/05/2018
Title:
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
77
Patent #:
10320984
Issue Dt:
06/11/2019
Application #:
15395505
Filing Dt:
12/30/2016
Publication #:
US20180191904
Pub Dt:
07/05/2018
Title:
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
78
Patent #:
9955013
Issue Dt:
04/24/2018
Application #:
15395517
Filing Dt:
12/30/2016
Title:
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
79
Patent #:
10326882
Issue Dt:
06/18/2019
Application #:
15395529
Filing Dt:
12/30/2016
Publication #:
US20180191898
Pub Dt:
07/05/2018
Title:
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
80
Patent #:
10135986
Issue Dt:
11/20/2018
Application #:
15438325
Filing Dt:
02/21/2017
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
81
Patent #:
10970658
Issue Dt:
04/06/2021
Application #:
15480034
Filing Dt:
04/05/2017
Publication #:
US20180293530
Pub Dt:
10/11/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM
82
Patent #:
9930180
Issue Dt:
03/27/2018
Application #:
15582223
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Assignor
1
AFINITI AI LIMITED
Exec Dt:
12/26/2024
Assignee
1
ALTER DOMUS (US) LLC
225 WEST WASHINGTON STREET, 9TH FLOOR
CHICAGO, ILLINOIS 60606
Correspondence name and address
ZACH FRANKEL
599 LEXINGTON AVENUE
ALLEN OVERY SHEARMAN STERLING US LLP
NEW YORK, NY 10022

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