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Total properties:
25
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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10373391
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Filing Dt:
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02/24/2003
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Publication #:
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Pub Dt:
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08/28/2003
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING AND AGENT WORK MANAGEMENT
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Patent #:
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Issue Dt:
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03/11/2008
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Application #:
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10373393
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Filing Dt:
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02/24/2003
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Publication #:
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Pub Dt:
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08/26/2004
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING AND TASK ALLOCATION
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Patent #:
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Issue Dt:
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10/24/2006
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Application #:
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10373395
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Filing Dt:
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02/24/2003
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Publication #:
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Pub Dt:
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08/28/2003
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
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Patent #:
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Issue Dt:
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02/03/2009
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Application #:
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10871181
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Filing Dt:
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06/18/2004
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Title:
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SYSTEM AND METHOD OF CALL CLASSIFICATION WITH CONTEXT MODELING BASED ON COMPOSITE WORDS
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Patent #:
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Issue Dt:
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10/25/2011
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Application #:
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10984841
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Filing Dt:
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11/10/2004
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Publication #:
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Pub Dt:
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03/24/2005
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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10993837
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Filing Dt:
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11/18/2004
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Publication #:
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Pub Dt:
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02/09/2006
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Title:
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METHOD AND APPARATUS FOR INTEGRATING AGENT STATUS BETWEEN A CUSTOMER RELATIONS MANAGEMENT SYSTEM AND A MULTIPLE CHANNEL COMMUNICATIONS CENTER
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Patent #:
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Issue Dt:
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09/07/2010
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Application #:
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11003723
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Filing Dt:
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12/02/2004
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Publication #:
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Pub Dt:
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04/20/2006
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Title:
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SYSTEM FOR DISTRIBUTING VXML CAPABILITIES FOR EXECUTION ON CLIENT DEVICES
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Patent #:
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Issue Dt:
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08/05/2008
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Application #:
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11551485
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Filing Dt:
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10/20/2006
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Publication #:
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Pub Dt:
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05/31/2007
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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13346860
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Filing Dt:
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01/10/2012
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Publication #:
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Pub Dt:
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11/08/2012
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Title:
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Managing interactive communications campaigns with customer recovery
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Patent #:
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Issue Dt:
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01/19/2016
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Application #:
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13741666
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Filing Dt:
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01/15/2013
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Publication #:
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Pub Dt:
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07/17/2014
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Title:
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SYSTEM AND METHOD FOR SELF-SERVICE CALLBACK MODIFICATION
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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13746687
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Filing Dt:
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01/22/2013
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Publication #:
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Pub Dt:
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07/24/2014
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Title:
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FALSE ALARM REDUCTION IN SPEECH RECOGNITION SYSTEMS USING CONTEXTUAL INFORMATION
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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13942784
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Filing Dt:
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07/16/2013
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Publication #:
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Pub Dt:
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01/22/2015
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Title:
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SYSTEM AND METHOD FOR PREDICTIVE LIVE INTERACTION OFFERING AND HOSTING
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Patent #:
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Issue Dt:
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05/15/2018
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Application #:
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13959171
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Filing Dt:
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08/05/2013
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Publication #:
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Pub Dt:
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02/13/2014
| | | | |
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Title:
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METHOD AND SYSTEM FOR ACOUSTIC DATA SELECTION FOR TRAINING THE PARAMETERS OF AN ACOUSTIC MODEL
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Patent #:
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Issue Dt:
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06/13/2017
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Application #:
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13974123
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Filing Dt:
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08/23/2013
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Publication #:
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Pub Dt:
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02/27/2014
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Title:
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Method and System for Selectively Biased Linear Discriminant Analysis in Automatic Speech Recognition Systems
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Patent #:
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Issue Dt:
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01/10/2017
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Application #:
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14014530
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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Method and System for Learning Call Analysis
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Patent #:
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Issue Dt:
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01/10/2017
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Application #:
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14062461
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Filing Dt:
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10/24/2013
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Publication #:
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Pub Dt:
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05/01/2014
| | | | |
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Title:
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Methods for Creating, Arranging, and Leveraging An Ad-Hoc Collection of Heterogeneous Organization Components
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Patent #:
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Issue Dt:
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05/17/2016
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Application #:
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14088360
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Filing Dt:
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11/23/2013
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Publication #:
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Pub Dt:
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07/24/2014
| | | | |
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Title:
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Managing interactive communications campaigns with customer recovery
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Patent #:
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Issue Dt:
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11/29/2016
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Application #:
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14580547
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Filing Dt:
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12/23/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR LANGUAGE SPECIFIC ROUTING
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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14611581
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Filing Dt:
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02/02/2015
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Publication #:
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Pub Dt:
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08/04/2016
| | | | |
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Title:
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Secret Supplemental Username
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Patent #:
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Issue Dt:
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10/04/2022
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Application #:
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14686404
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Filing Dt:
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04/14/2015
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Publication #:
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Pub Dt:
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10/15/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
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Patent #:
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Issue Dt:
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10/30/2018
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Application #:
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14710612
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Filing Dt:
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05/13/2015
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Publication #:
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Pub Dt:
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11/17/2016
| | | | |
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Title:
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DETERMINING AN ACTIVE STATION BASED ON MOVEMENT DATA
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|
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Patent #:
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Issue Dt:
|
05/15/2018
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Application #:
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14985560
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Filing Dt:
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12/31/2015
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Publication #:
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Pub Dt:
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07/06/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR NEURAL NETWORK BASED FEATURE EXTRACTION FOR ACOUSTIC MODEL DEVELOPMENT
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Patent #:
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|
Issue Dt:
|
11/15/2016
|
Application #:
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15060330
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Filing Dt:
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03/03/2016
|
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Title:
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SYSTEM AND METHOD FOR VOICEMAIL ACCELERATION
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|
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Patent #:
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|
Issue Dt:
|
05/30/2017
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Application #:
|
15146959
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Filing Dt:
|
05/05/2016
|
|
Title:
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SYSTEM AND METHOD FOR COMMUNICATION PROVIDER AND REMOTE DEVICE CONNECTION ANALYSIS
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|
|
|
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Patent #:
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|
Issue Dt:
|
11/09/2021
|
Application #:
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16381452
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Filing Dt:
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04/11/2019
|
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Publication #:
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Pub Dt:
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10/15/2020
| | | | |
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Title:
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UNSUPERVISED ADAPTATION OF SENTIMENT LEXICON
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